It Work, Jobs in Cardiff, Wls (with Salaries)

Technical Support Agent
DVS Ltd —Cardiff
- £26,500 a year
- Full-time
- CRM software
- Customer service
- Computer literacy
- Free parking
- Employee assistance programme
Quick apply
IT Director
International Baccalaureate —Cardiff
- Up to £156,000 a year
- Full-time
- Hybrid work
4d
IT Manager
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Employee assistance programme
Quick apply
11d
Senior Assistant, HR Services – People Service Desk
Deloitte —Cardiff
- Hybrid work
- Microsoft Outlook
- Continuous improvement
- Organisational skills
16h
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Head of IT
Central Support —Bristol
- £55,000 - £65,000 a year
- Full-time
- POS
- Budgeting
- AI
- Annual leave
- Employee discount
Quick apply
4d
Systems Analyst I
Thermo Fisher Scientific —Newport
- Full-time
- Customer service
- English
- Databases
6d
IT Technician
Lighthouse Schools Partnership —Bristol
- £28,598 - £32,061 a year
- Full-time
- School
- Employee assistance programme
- Employee discount
Service Desk Analyst
Costain —Weston-super-Mare
- Full-time
- Hybrid work
- Computer literacy
- Data entry
- Work from home
18h
Finance Systems Analyst (D365 Finance & Operations) - 12 month FTC
Control Risks —Cardiff
- ERP systems
- Analysis skills
Quick apply
Senior Systems Administrator (RevTech) - UK Remote
Everway —Cardiff
- Remote
- Salesforce
- Flexible schedule
Quick apply
4d
Solution Architect
Amentum —Cardiff
- Full-time
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
Senior IT Service Manager
Office for National Statistics —Newport
- £56,861 - £66,704 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
10d
Service Desk Technician
Exponential-e —Bridgend
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
Bar Staff In It Together Festival 2027
Hospitality Recruitment Heads —Port Talbot
- £10 - £14 an hour
- Bar
- No experience needed
- English
- Flexible schedule
Technical Support Officer
North Somerset Council —Weston-super-Mare
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Communication skills
- Annual leave
5d
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply
Catering Staff In It Together Festival
Hospitality Recruitment Heads —Port Talbot
- £10 - £14 an hour
- No experience needed
- English
- Flexible schedule
Solutions Architect
Sierra Nevada Corporation Mission Systems UK,LTD —Saint Athan
- £55,513 - £83,270 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
- Annual leave
- Employee assistance programme
Quick apply
IT Engineer - Cloud & Infrastructure
Excellence IT (UK) Ltd —Caerphilly
- £35,000 - £45,000 a year
- Full-time
- In-person
- Time management
- Free parking
- Store discount
Quick apply
6d

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Technical Support Agent

DVS Ltd
Cardiff

Quick apply

Job details

Full-time
£26,500 a year

Benefits

Free parking
Casual dress
Free flu jabs
Company pension
Discounted gym membership
Company events
Employee assistance programme
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Car scheme
Sick pay
On-site parking

Qualifications

CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Customer service
Computer literacy
CCTV
Technical support
IT support
Computer skills
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Job Title

Technical Support Agent

Location

Internal role, based at Cardiff

Role Summary

This role will give you the opportunity to join our fast-paced, award winning Technical Support Department. The focus is supporting our business customers on the telephone, face to face or via email. Tasks include dealing with and resolving customer queries and issues in a professional manner, whilst maintaining the DVS brand and giving the best advice and support possible. You will have a strong desire to learn and improve your technical skills and knowledge

Main Responsibilities

· To provide telephone and remote support to customers experiencing technical difficulties with electronic and CCTV equipment

· Log all calls within management software (Sage CRM) and record detailed notes

· Troubleshooting and testing functionality of equipment and associated components

· Communicate with customers in an efficient and professional manner

· Deliver customer training

· Attend training on new releases of technology (sometimes outside of normal working hours)

· Drive to improve your technical knowledge in and out of work hours

· Develop good customer relations

· Working as part of a team and individually

Key Attributes

· Working with customers to be able to identify issues and find resolutions

· Excellent customer service and communication skills

· Excellent analytical and problem solving

· Great initiative

· Self-motivated to strive for excellence

· A drive to learn and keep up to date with technical advancements

· On-going training is provided but your desire to learn and further your knowledge is essential

Experience

· Excellent professionalism and customer service

· Knowledge of basic electronic principles and computing

· IT literate

· Technical support

· Customer service

· A keen desire to learn about new technologies, electronics, computing and networking

· CCTV Industry knowledge is a positive but not essential

Benefits

· 25 Days Holiday Per Annum Plus Statutory Bank Holidays; increasing to 28 Days Holiday Allowance after three years’ service

· Private medical insurance

· Workplace pension

· Buy/sell holiday scheme

· Company sick pay

· Income protection

· Employee assistance programme

· Company social events

· Charity days & events

· Annual flu vaccination

· Casual dress code

· Free parking

· Enhanced maternity & paternity leave

· Share incentive scheme

· Profit-related pay

· Electric vehicle scheme

Discounted gym membership

DVS, a part of Midwich Group, is an equal opportunity employer and welcomes applicants from all backgrounds. If you meet the qualifications and are interested in this opportunity, please submit your resume and cover letter for consideration.

Pay: £26,500.00 per year

Benefits:

Casual dress
Company events
Free flu jabs
Free parking
On-site parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

it jobs in cardiff, wls

Technical Support Agent

IT Director

IT Manager

Senior Assistant, HR Services – People Service Desk

Senior Service Desk Analyst

Head of IT

Systems Analyst I

IT Technician

Service Desk Analyst

Finance Systems Analyst (D365 Finance & Operations) - 12 month FTC

Senior Systems Administrator (RevTech) - UK Remote

Solution Architect

Senior IT Service Manager

Service Desk Technician

Bar Staff In It Together Festival 2027

Technical Support Officer

Senior Service Desk Analyst

Catering Staff In It Together Festival

Solutions Architect

IT Engineer - Cloud & Infrastructure

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