Solution Architect – Dynamics 365 CE
Brentford hybrid | Sales, Field Service & Customer Service | Power Platform | Enterprise Architecture growth path | Global transformation
About Safetykleen
At Safetykleen, we help some of the world’s most critical industries operate more safely, efficiently and sustainably. Across 15 countries, more than 2,000 colleagues and over 1 million services delivered each year, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce environmental impact and improve operational performance.
We have recently completed a business-transformational ERP migration and are now entering an exciting new chapter. We are building a high-performing technology team that will partner closely with the business to deliver best-of-breed capability across Dynamics 365, the Power Platform and emerging technologies.
This is a strong opportunity to join a global business investing properly in systems, process, data and digital capability - and to help shape a solution architecture practice that is still being built.
We are hiring a Solution Architect to own and evolve the architecture of Safetykleen’s Dynamics 365 Customer Engagement platform - spanning Sales, Field Service and Customer Service - while playing a central role in shaping the wider Enterprise Platform architecture across Dynamics 365, the Power Platform, data and AI/innovation capability.
This is deliberately not a narrowly-scoped CE role. Deep, hands-on CE expertise is essential from day one, but the role is designed with a clear growth path: from CE solution ownership today, into a broader enterprise architecture remit as Safetykleen’s platform and team mature. You’ll work alongside the Enterprise Platform Director, Business analysts and the Data & Analytics team to make sure every decision made in CE fits the bigger enterprise picture, not just what’s immediately in front of you.
What You'll Be Doing
Own end-to-end solution architecture for Dynamics 365 CE, with depth across Sales, Field Service and Customer Service.
- Act as the primary architectural authority and design decision-maker for CE within the Enterprise Platform, ensuring solutions are secure, scalable and fit for purpose.
- Partner with the Business analysts (Sales, Operations & Field Service, Finance) and the D365 Development team to translate business requirements into robust, well-governed solution designs.
- Define, maintain and promote architecture standards, patterns and governance across the CE estate - extending these principles toward the wider Dynamics 365 F&O and Power Platform landscape over time.
- Provide architectural oversight and design review for releases, working closely with IT Project Management on release governance.
- Support integration design across Power Platform (Power Apps, Power Automate, Power BI, Dataverse) and Azure services (Logic Apps, Functions, Service Bus).
- Contribute to the evaluation and adoption of AI-driven CE capability, including Copilot and emerging LLM-enabled use cases.
- Act as a trusted advisor to senior stakeholders on solution direction, technical feasibility and architectural risk.
- Support rollouts across Safetykleen’s European markets (UK, Ireland, France, Spain, Italy, Germany), ensuring designs scale cleanly across countries.
- Mentor senior business analysts and development teams on architectural thinking, building design capability across the wider team.
- Play an active role in shaping Safetykleen’s Enterprise Architecture practice as it’s established - with a clear path to grow this role’s remit beyond CE into cross-platform architecture.
What We're Looking For
We need a highly experienced Solution Architect with expertise of implementing enterprise CRM/Dynamics 365 solutions - with deep, credible functional and technical expertise across Sales, Field Service and Customer Service, and the maturity to operate as a strategic architectural voice, not just a CE specialist.
You'll bring:
- 8 - 10+ years' experience architecting and delivering enterprise Dynamics 365 CE solutions, with strong hands-on depth in Sales, plus Field Service and Customer Service.
- Proven experience producing end-to-end solution architecture: functional, technical, integration and data design.
- Hands-on Dataverse experience, including data modelling and security frameworks.
- Strong working knowledge of the Power Platform (Power Apps, Power Automate, Power BI) and Azure integration services.
- Experience with fit-gap analysis, architecture governance, design reviews and solution documentation.
- A track record of acting as a trusted advisor to senior stakeholders - confident challenging and shaping direction, not just implementing it.
- Awareness of AI/LLM-enabled CE capability and genuine interest in applying it practically.
- Ambition and capability to grow beyond a CE-specific remit into broader enterprise/solution architecture - this role has a defined path to take on architecture ownership across Dynamics 365 F&O, and integration as the platform and team scale.
- Strong stakeholder management, communication and presentation skills, comfortable operating from delivery teams through to senior leadership.
- D365 certifications are beneficial, but proven delivery experience and architectural judgement matter most.
The Package
- Market-competitive pay and performance-related rewards
- Generous holiday allowance plus bank holidays
- Contributory pension scheme
- Life assurance and enhanced family leave
- Private healthcare from day one
- Wellbeing support, including an Employee Assistance Programme and discounted gym/lifestyle perks
- Learning and career development opportunities - including a defined path toward an Enterprise Architecture remit
- Employee recognition and referral schemes
- Retail discounts and cashback
Safetykleen is committed to creating an inclusive workplace and is an equal opportunity employer.
