Collection manager Work, Jobs in Edgware, Gtl (with Salaries)

Collections Operations Manager
Aimée Willow Connex —London
- Analysis skills
- Leadership
1d
Customer Journey Transformation Lead (Debt & Collections)
Affinity Water —Hatfield
- Up to £54,500 a year
- Hybrid work
- Analysis skills
- Agile
- Annual leave
- Employee discount
8d
Billing Services Manager
Workspace Group PLC —London
- Full-time
- Microsoft Excel
- Microsoft Office
Credit Risk Manager
Starling —London
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Product Manager - Credit Risk
Sidetrade —London
- Hybrid work
- Oracle
- English
- Analysis skills
- Annual leave
- Life insurance
Quick apply
Senior Manager, Credit Risk Management
Deloitte —London
- Hybrid work
- Microsoft Powerpoint
- Business development
- Analysis skills
EMEA Fundamental Research Business Manager (Equity & Credit) - Vice President
JPMorganChase —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Assistant Manager, Credit Risk Management
Deloitte —London
- Hybrid work
- Microsoft Powerpoint
- Management
- Analysis skills
O2C / Accounts Receivable Lead (including credit control)
Ebiquity —London
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Sales
- Annual leave
Quick apply
Lead Engineer - Collections and Treasury
NALA —London
- Full-time
- Hybrid work
- APIs
Quick apply
Lead Engineer (Specialist) in DATA COLLECTION AND PUBLICATION (DCP)
Bank of England —London
- £80,320 - £90,360 a year
- Full-time
- Azure
- Windows
- SQL
- Annual leave
7d
Head of Sales, Credit
Wintermann Search —London
- Call to connect
- Sales
- Master's degree
- Analysis skills
Marketing Manager, Wellcome Collection
Wellcome Trust —London
- £49,120 - £61,400 a year
- In-person
2d
Collection & Delivery Manager
Royal Mail Group —Crayford
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Annual leave
7d
MCQUEEN Collection Development Manager, Knitwear
Alexander McQueen —London
- Full-time
- English
- Travel
- Organisational skills
6d
Credit Manager (FTC)
Clarins —Harlow
- Hybrid work
- Microsoft Excel
- Computer literacy
- Organisational skills
8d
Deputy Head of Fees, Income and Credit Control and Group Credit Control Manager
London School of Economics and Political Science —London
- £43,277 - £55,497 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Financial services
- Annual leave
4h
AP/AR Team Lead
LTA —London
- Up to £38,000 a year
9d
Head of AR, EMEA, AWS Analyst Relations
AWS EMEA SARL (UK Branch) —London
- Full-time
- Sales
- Business development
- AWS
17h

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Customer Journey Transformation Lead (Debt & Collections)
Affinity Water —Hatfield
You will also be accountable for defining, prioritising and delivering the product direction ensuring the right outcomes are achieved for customers and the…
Up to £54,500 a year
8d
Client Trust Officer
Apex Group —St. Helier
Assist with financial awareness activities, including reviewing accounts, resolving queries, and supporting billing and debt collection processes.
9d

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Collections Operations Manager

Aimée Willow Connex
London

Apply Now

Job details

1 day ago

Qualifications

Analysis skills
Leadership

Full job description

Collections Operations Manager Credit & Risk ~ Credit Control
London

You'd be responsible for overseeing all customer operations after funding, with a focus on collections performance, arrears management, customer servicing, process efficiency, compliance, and operational controls.

Key Responsibilities

Collections Operations Management

Manage all post-funding operational processes across the customer lifecycle.
Oversee collections activities from early-stage arrears through to default management.
Ensure collection strategies are executed effectively and consistently.
Monitor arrears performance and implement actions to improve collection outcomes.
Manage payment arrangements, hardship cases, settlements, and account rehabilitation processes.
Coordinate with external collection agencies, legal providers, and recovery partners where applicable.
Ensure timely escalation of delinquent accounts in accordance with company policies.

Customer Account Servicing

Own operational processes relating to funded customer accounts.
Oversee account maintenance, payment processing, amendments, restructures, settlements, and account closures.
Ensure customer enquiries and post-funding requests are handled efficiently and professionally.
Drive high standards of customer service while balancing commercial objectives.

Operational Controls & Compliance

Ensure all collections and servicing activities comply with regulatory requirements, internal policies, and customer treatment standards.
Maintain appropriate controls, audit trails, and documentation across all post-funding activities.
Monitor operational risks and implement corrective actions where required.
Support regulatory audits, compliance reviews, and internal audits.

Process Improvement

Identify operational inefficiencies and implement improvements.
Develop and document standard operating procedures (SOPs) for all collections and servicing functions.
Leverage technology and automation opportunities to improve productivity and customer outcomes.
Work closely with technology and product teams to enhance collections systems and workflows.

Performance Monitoring & Reporting

Produce and maintain collections and servicing performance reports.
Monitor key performance indicators including:
Provide regular reporting and recommendations to senior management.

Team Leadership

Manage and develop collections employees.
Set performance objectives and monitor productivity.
Coach team members on collections best practices, compliance requirements, and customer interactions.
Foster a performance-driven and customer-focused culture.

Stakeholder Management

Ensure smooth handoffs between origination and post-funding operations.

Skills & Experience Required

5-7+ years' experience in collections, loan servicing, or lending operations.
Experience managing post-funding customer operations within a lending, consumer finance, SME lending, or fintech environment.
Strong understanding of collections processes and arrears management.
Knowledge of regulatory requirements relating to collections and customer treatment.
Experience creating and improving operational processes.
Strong analytical and reporting capabilities.
Excellent stakeholder management skills.
Proficiency with CRM, collections, and loan management systems.
Experience managing outsourced collections partners.
Experience implementing collections technology or workflow automation.
Experience within regulated lending environments.
Team leadership experience.

Strategic Growth & Portfolio Scaling

Develop and execute a collections strategy that supports the projected growth of the loan portfolio, with new investments
Implement portfolio strategies to ensure collections activity is aligned to risk profiles, arrears stages, and customer circumstances.
Monitor and enhance processes to support growth.
Review and enhance collections systems, workflows, and automation capabilities to improve efficiency as account volumes increase.
Work closely with the COO, Risk, Finance, and Operations teams to model the operational impact of portfolio growth and ensure sufficient controls are in place.
Maintain portfolio quality by balancing growth objectives with arrears management, customer treatment standards, and recovery performance.

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Refine Your Search

collection manager jobs in edgware, gtl

Collections Operations Manager

Customer Journey Transformation Lead (Debt & Collections)

Billing Services Manager

Credit Risk Manager

Product Manager - Credit Risk

Senior Manager, Credit Risk Management

EMEA Fundamental Research Business Manager (Equity & Credit) - Vice President

Assistant Manager, Credit Risk Management

O2C / Accounts Receivable Lead (including credit control)

Lead Engineer - Collections and Treasury

Lead Engineer (Specialist) in DATA COLLECTION AND PUBLICATION (DCP)

Head of Sales, Credit

Marketing Manager, Wellcome Collection

Collection & Delivery Manager

MCQUEEN Collection Development Manager, Knitwear

Credit Manager (FTC)

Deputy Head of Fees, Income and Credit Control and Group Credit Control Manager

AP/AR Team Lead

Head of AR, EMEA, AWS Analyst Relations

More jobs to discover

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