Manager of workplace operations Work, Jobs in Reading, Brk (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Operations Manager - Didcot
Eurest —Didcot
- Up to £45,000 a year
- Weekend availability
- Presentation skills
- Continuous improvement
- Contracts
Head of People
Amegreen Children's Services —Mortimer Common
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Recruiting
- Free parking
- Health & wellbeing programme
Quick apply
3d
Senior Merchandiser - Guildford
Smiths News —Guildford
- £13.21 - £14.80 an hour
- Customer service
- Merchandising
- Recruiting
- Annual leave
Operations Manager
Veolia ES (UK) Limited —Basingstoke
- Up to £45,000 a year
- Full-time
- Leadership
- Employee discount
Quick apply
8d
Front of House Manager
Hotel Du Vin —Reading
- £35,000 a year
- Hotel
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
11d
Site Security Manager
Wilson James —Reading
- £53,311 a year
- Full-time
- First Aid Certification
- Training & development
- Leadership
- Annual leave
- Employee discount
Operations Support Manager
First Response Group —Reading
- £14 an hour
- Continuous improvement
- Organisational skills
- Computer skills
Quick apply
12d
Head of Operations
Bidfood —Slough
- Customer service
- Continuous improvement
- Team management
- Employee discount
Quick apply
Operations and Performance Lead
Bradfield Group —Reading
- £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Free parking
- Employee assistance programme
12d
Service Operations Specialist
Honda —Bracknell
- Full-time
- Remote
- Microsoft Word
- Continuous improvement
- Communication skills
- Flexitime
- Work from home
9d
Operations Duty Manager
Flexjet Europe —Farnborough
- 12 hour shift
- Communication skills
Quick apply
Employer Partnership Manager
The Fedcap Group —Reading
- £47,000 - £52,000 a year
- Full-time
- Business development
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
1d
Contract Manager
Veolia Water Outsourcing Limited —Aldermaston
- Up to £55,000 a year
- Full-time
- Maintenance
- Contracts
- Budgeting
- Employee discount
Quick apply
2d
Business Operations & Expansion Manager
Open Cosmos —Didcot
- Hybrid work
- English
- AI
- Analytics
Workplace Manager
NAB-Jones Lang LaSalle Services —Thatcham
- Full-time
- In-person
Quick apply
Group Operational Excellence Manager
NewPrinces Group —Long Sutton
- Continuous improvement
- Training & development
- Negotiation
- Annual leave
- Work from home
1d
Leadership Team PA - Maritime and Land
QinetiQ —Farnborough
- £38,475 - £42,750 a year
- Full-time
- Microsoft Office
- Leadership
- Communication skills
- Employee discount
11d
Operations Manager (Veterinary)
The Ralph Veterinary Referral Centre PLC —Marlow
- £50,000 - £60,000 a year
- Weekend availability
- Management
- English
- Contracts
- Free parking
- Annual leave
Quick apply
3d
Sr Manager, End User Services & Workplace Technology
Hollister Europe Limited —Winnersh
- Hybrid work
- Computer Science
- English
- Bachelor's degree
9d

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Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Succession planning
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Team management
Operational strategy development
Change leadership
Leadership
Operations leadership experience
Analytics

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

manager of workplace operations jobs in reading, brk

Service Business Operations Manager

Operations Manager - Didcot

Head of People

Senior Merchandiser - Guildford

Operations Manager

Front of House Manager

Site Security Manager

Operations Support Manager

Head of Operations

Operations and Performance Lead

Service Operations Specialist

Operations Duty Manager

Employer Partnership Manager

Contract Manager

Business Operations & Expansion Manager

Workplace Manager

Group Operational Excellence Manager

Leadership Team PA - Maritime and Land

Operations Manager (Veterinary)

Sr Manager, End User Services & Workplace Technology

I want to receive the latest job alerts for manager of workplace operations in reading, brk

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