Configuration manager Work, Jobs in Scotland (with Salaries)

CMDB Configuration Manager- Edinburgh
FDM Group —Edinburgh
- Hybrid work
- Presentation skills
- Agile
- Annual leave
Manager/Senior Manager - Digital Engineering Consulting - PLM (Product Lifecycle Management)
Capgemini —Glasgow
- Hybrid work
- Business development
- AI
- Leadership
Knowledge Manager - Relaunch@Capgemini
Capgemini —Inverness
- Monday to Friday
- Presentation skills
- Communication skills
PMO Manager
Standard Life —Edinburgh
- Up to £54,000 a year
- Part-time
- Management
- Continuous improvement
- Recruiting
- Annual leave
10d
Programme Manager
Student Loans Company —Glasgow
- £73,824 - £84,801 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
9d
Lead Product Operations Manager
BBC —Glasgow
- £66,100 - £80,000 a year
- Full-time
- Agile
- Leadership
5d
Principal/Senior Project Manager
ASSYSTEM —Helensburgh
- Full-time
- Civil engineering
- Team management
- Contracts
- Employee assistance programme
- Sick pay
Quick apply
4d
Information Manager
ASSYSTEM —Glasgow
- Full-time
- Hybrid work
- Employee assistance programme
- Sick pay
Quick apply
4d
Senior Engineering Manager
AWE —Glasgow
- £50,000 - £60,000 a year
- Full-time
- Team management
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
11d
HR Shared Service Manager
Avidity —Glasgow
- Up to £60,000 a year
- Full-time
- Data analysis skills
- Continuous improvement
- Team management
- Annual leave
Senior Manager of SRE
JPMorganChase —Glasgow
- Full-time
- Software troubleshooting
- Analysis skills
- Agile
Technical Support Manager
City Facilities Management (UK) —Glasgow
- Full-time
- Team management
Operational Technology / Project Management Professionals (OT/SCADA PLC).
Sweco —Glasgow
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
IT Engineer – Business Application Support (IT Operations), Carpenter House
Perth & Kinross Council —Perth
- £42,721 - £46,944 a year
- Full-time
- Hybrid work
- Project management
- In-person
- Communication skills
- Work from home
3d
Operational Technology / Project Management Professionals (OT/SCADA PLC).
Sweco UK —Glasgow
- Part-time
- Hybrid work
- Employee assistance programme
- Employee discount
Managing Consultant / Senior Manager - ServiceNow HRSD (SC Cleared)
Capgemini —Glasgow
- Hybrid work
- Business development
Solution Consultant
FNZ —Edinburgh
- Full-time
- Hybrid work
- No degree
- Financial services
- Communication skills
- Life insurance
Senior Techno Functional Analyst EPM
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Compliance Manager
OCS Group —Glasgow
- Monday to Friday
- Microsoft Excel
- Microsoft Office
10d
Operational Technology / Project Management Professionals (OT/SCADA PLC)
Sweco UK —Edinburgh
- Part-time
- Hybrid work
- Employee assistance programme
- Employee discount

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CMDB Configuration Manager- Edinburgh

FDM Group -
Edinburgh

Apply Now

Job details

Fixed term contract

Benefits

Annual leave
Company pension

Qualifications

Data integration
Stakeholder collaboration
Stakeholder liaison
IT service management
Configuration management
Presentation skills
ServiceNow
Agile
Management reporting
IT strategy alignment
IT governance and compliance strategy

Full job description

About The Role

FDM is a global business and technology consultancy seeking a CMDB Configuration Manager to work for our client within the Financial Services sector. This is initially a 6-12 month contract with the potential to extend and will be a hybrid role that will be based in Edinburgh.

Our client is seeking a CMDB (Configuration Management Database) Configuration Manager who will be responsible for maintaining the accuracy, integrity, and relationships of an organization's IT assets and infrastructure components. Their primary goal is to ensure that IT teams have a clear, real-time view of the technology stack to support incident, change, and problem management.

This role is responsible for:

Play a leading role in establishing the organisation’s Configuration Management capability from the ground up.
You will shape, implement, and mature the ServiceNow CMDB, ensuring it is aligned to the Common Service Data Model (CSDM) and supports wider ITSM, ITOM, and business service management outcomes.
This is a hybrid role combining strategic ownership with hands‑on configuration, data modelling, and process execution.

Responsibilities:

Configuration Management

Support the enterprise Configuration Management strategy and roadmap alongside Head of Change and Configuration Management
Implement and support the Configuration Management practice across the organisation.
Subject matter expert for CMDB, CSDM, Service Mapping, CMDB-related projects and transformation initiatives.
Develop and maintain Configuration Management policies, standards, controls and procedures.
Lead Configuration Management governance forums and steering groups.
Ensure alignment of CMDB objectives with organisational technology and business strategies.

CMDB Governance and Compliance

Establish enterprise-wide CMDB governance frameworks.
Support the organisation's adoption and maturity of the Common Service Data Model (CSDM).
Drive compliance with CMDB standards, policies and audit requirements.
Ensure all technology domains maintain appropriate CI ownership and lifecycle controls.
Report CMDB completeness, correctness, compliance, risks, trends and data quality metrics to senior leadership.
Act as escalation point for configuration management issues and governance exceptions.

Service Mapping ownership

Ensure service models align with ServiceNow best practices and business requirements.
Govern service mapping architecture and business service hierarchies.
Support data ingestion, integrations and transformation processes.
Resolve CI conflicts, particularly those arising from Discovery and Service Mapping.
Drive continuous improvement in service modelling across all technology teams.

CMDB Data Management and Maintenance

Create, update, retire and deconflict Configuration Items (CIs) in line with defined standards.
Ensure all updates comply with configuration management policies and standards.
Configure and optimise ServiceNow CMDB components including:
- Support Discovery and Data ingestion processes.
- Assist with reconciliation and integration issues.
Support CMDB integration with:
- Discovery tools.
- LeanIX or application repositories.
- Other ITSM/ITOM data sources.
Lead data quality remediation initiatives and drive continuous improvement.

Stakeholder Management

Build strong partnerships with:
- Incident Management
- Problem Management
- Change Management
- Asset Management
- Enterprise Architecture
- Information Security
- Risk and Compliance
- Application and Infrastructure teams
Champion CMDB adoption across Technology Services and Business Units.

General

Adapt to changing and conflicting business priorities and demonstrate the ability to influence the team to work in an agile manner ensuring high levels of service quality.
Work closely with the business and vendors during any implementations or project activities.
Provide service assurance by working with Global Information Security (GIS) and Risk teams to ensure IT Security compliance, effective risk management and audit standards are met.

About You

Proven experience managing and developing an enterprise CMDB, preferably within ServiceNow.
Experience implementing and maturing Configuration Management practices in a complex enterprise environment.
Demonstrable experience establishing CMDB governance, standards, policies, and operating models.
Experience driving adoption of the Common Service Data Model (CSDM).
Hands-on experience with ServiceNow Discovery, Service Mapping, and CMDB data management.
Experience leading data quality improvement initiatives and resolving configuration data issues.
Strong stakeholder management experience, working across IT Operations, Infrastructure, Security, Architecture, Risk, Asset Management, and Service Management teams.
Experience supporting audit, compliance, and risk management activities.
Experience delivering strategic technology transformation or service improvement initiatives.

Technical Knowledge:

Strong knowledge of ITIL Configuration Management principles and best practices.
Deep understanding of ServiceNow CMDB architecture, data modelling, and governance.
Knowledge of CSDM framework and ServiceNow implementation best practices.
Understanding of Configuration Item (CI) lifecycle management and relationship mapping.
Knowledge of ITSM processes including Incident, Change, Problem, and Asset Management.
Experience with CMDB integrations, discovery tools, and data reconciliation processes.
Understanding of IT infrastructure, applications, cloud services, and enterprise technology environments.

Leadership and Governance:

Ability to establish and lead Configuration Management governance frameworks and forums.
Experience defining KPIs, reporting metrics, and presenting performance outcomes to senior leadership.
Strong decision-making and escalation management capabilities.
Ability to influence stakeholders across multiple technology and business functions.

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

Apply Now

Refine Your Search

configuration manager jobs in scotland

CMDB Configuration Manager- Edinburgh

Manager/Senior Manager - Digital Engineering Consulting - PLM (Product Lifecycle Management)

Knowledge Manager - Relaunch@Capgemini

PMO Manager

Programme Manager

Lead Product Operations Manager

Principal/Senior Project Manager

Information Manager

Senior Engineering Manager

HR Shared Service Manager

Senior Manager of SRE

Technical Support Manager

Operational Technology / Project Management Professionals (OT/SCADA PLC).

IT Engineer – Business Application Support (IT Operations), Carpenter House

Operational Technology / Project Management Professionals (OT/SCADA PLC).

Managing Consultant / Senior Manager - ServiceNow HRSD (SC Cleared)

Solution Consultant

Senior Techno Functional Analyst EPM

Compliance Manager

Operational Technology / Project Management Professionals (OT/SCADA PLC)

I want to receive the latest job alerts for configuration manager in scotland

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