Workforce manager Work, Jobs in Derby, Dby (with Salaries)

Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
14d
ER Advisor
Ward Recycling —Ilkeston
- From £35,000 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Personal Assistant to the Directors
East Midlands Railway —Derby
- £32,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
7d
Customer Services Manager (18 Months FTC)
Mediq —Castle Donington
- £50,000 - £60,000 a year
- Management
- Customer service
- Patient care
- Employee assistance programme
- Sick pay
8d
Adult Learning Manager
Derby City Council —Derby
- £35,341 - £43,346 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Teaching
- Annual leave
- Employee assistance programme
9h
Employment and Skills Hub Administrator
Derby City Council —Derby
- £26,403 - £27,254 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
2d
Operational Lead – MP Connect
Mineral Products Qualification Council (MPQC) —Eastwood
- From £26,000 a year
- Part-time
- Management
- Customer service
- Supervising experience
Quick apply
Facilities Manager
JLL —Derby
- Full-time
- Management
- Data analysis skills
- Microsoft Office
Customer Account Coordinator
Incora —Derby
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Business Engagement Manager: Inclusive Recruitment - x2
Derby City Council —Derby
- £37,280 - £39,862 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
2d
Business Manager
Reed In Partnership —Derby
- £34,500 - £41,000 a year
- Full-time
- Management
- Sales
- Driving
- Annual leave
- Flexible schedule
Deputy Support Manager
Thera East Midlands —Aston-on-Trent
- £31,856.62 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Flexible schedule
Security Assurance Manager - Supply Chain
Balfour Beatty —Derby
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
Operations Strategy Manager
Network Rail —Derby
- £55,596 - £67,813 a year
- Full-time
- No degree
- Annual leave
- Employee discount
12d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Chesterfield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Small Works Contract Manager
OCS Group —Derby
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Councillor and Civic Support Officer
Derby City Council —Derby
- £30,024 - £32,597 a year
- Weekend availability
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
9h
Administration Support (Older People's Community Care)
Derbyshire Healthcare NHS Foundation Trust —Derby
- £25,272 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- IT
- Annual leave
- Employee assistance programme
7d
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Medication Safety Specialist
Sciensus —Burton-On-Trent
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
Quick apply

I want to receive the latest job alerts for workforce manager in derby, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

workforce manager jobs near derby, dby

Global Senior Manager, Customer Happiness (1 year contract)

DECIEM -
Nottingham

Apply Now

Job details

Fixed term contract
14 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Management
Analysis skills
Quality assurance
Customer support

Full job description

WHAT ON EARTH IS DECIEM?

We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty.

Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, have enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others don’t. Because normal gets you nowhere.

We are DECIEM, The Abnormal Beauty Company.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE’RE LOOKING FOR

We are looking for a Global Senior Manager, Customer Happiness to join us on a 12-13 month contract who will lead our global Customer Happiness Operations team, driving operational excellence, coaching high-performing leaders, and continuously improving the customer experience across every touchpoint. This is a unique opportunity for a strategic, people-first leader who thrives in fast-paced environments, loves solving complex operational challenges, and is passionate about delivering exceptional experiences for both customers and teams.

This is a hybrid role (3 days in office) based in our Nottingham office.

WHAT YOU’D BE DOING IN THIS ROLE

Lead a global Customer Happiness team across North America, EMEA, and APAC to deliver exceptional customer experiences
Own the operational performance of the Customer Happiness function, monitoring key metrics such as CSAT, response times, resolution times, backlog, forecasting, scheduling, and service quality
Partner with regional leaders to optimize workforce planning, resource allocation, and operational efficiency while ensuring teams are set up for success during peak business periods
Drive continuous improvement by identifying operational gaps, implementing scalable processes, and leading change management initiatives that enhance both the customer and employee experience
Champion quality by overseeing the global Quality Assurance program, establishing standards, and coaching leaders to continuously elevate service excellence
Collaborate cross-functionally with teams including Brand, Digital, Technology, IT, Supply Chain, Retail, Regulatory, Legal, and Learning & Development to improve the end-to-end customer journey
Analyze customer insights, operational reporting, and performance trends to make data-driven decisions that improve service delivery and business outcomes
Lead, mentor, and develop leaders through regular coaching, performance management, and succession planning to build a high-performing and engaged global team
Support the rollout of new tools, technologies, policies, and operational initiatives while ensuring successful adoption across multiple global regions
Foster a collaborative, customer-first culture that balances operational efficiency with delivering thoughtful, human-centered customer experiences

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

6+ years of management experience leading customer support, customer experience, or contact centre operations, including managing leaders and developing high-performing teams
Strong operational mindset with experience owning service KPIs, forecasting, quality assurance, and continuous process improvement
Proven ability to lead through change, influence cross-functional stakeholders, and successfully implement new processes or operational initiatives
Exceptional leadership, coaching, and relationship-building skills with the ability to inspire globally distributed teams in a fast-paced environment
Strong analytical and problem-solving abilities, with experience leveraging customer insights and operational data to drive strategic decision-making

WHAT YOU’LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
Work from anywhere 4 weeks per year.
A hybrid work model (for applicable roles).
Summer Friday’s - get off at 1pm all summer long! (for applicable roles).
Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
LinkedIn Learning membership to help you keep growing and learning.
A generous discount on DECIEM products for you, your family, and your friends.

BUILDING GROWTH TO POWER GOOD

We are a People first company that lives by our core values to…

✨ Defy Convention.
✨ Make it real.
✨ Play in the grey.
✨ Build Bridges.
✨ Be the rabbit.

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3

#SP
#LI-EK1

Apply Now

Refine Your Search

workforce manager jobs in derby, dby

Global Senior Manager, Customer Happiness (1 year contract)

ER Advisor

Personal Assistant to the Directors

Customer Services Manager (18 Months FTC)

Adult Learning Manager

Employment and Skills Hub Administrator

Operational Lead – MP Connect

Facilities Manager

Customer Account Coordinator

Business Engagement Manager: Inclusive Recruitment - x2

Business Manager

Deputy Support Manager

Security Assurance Manager - Supply Chain

Operations Strategy Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Small Works Contract Manager

Councillor and Civic Support Officer

Administration Support (Older People's Community Care)

Service Delivery Frontline Manager

Medication Safety Specialist

I want to receive the latest job alerts for workforce manager in derby, dby

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected