Technical support occupations Work, Jobs in Usk, Mon (with Salaries)

Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Service Desk Analyst
Leidos —Bristol
- £24,900 - £29,300 a year
- Full-time
- Customer service
- IT
- In-person
- Annual leave
- Work from home
Software Support Agent - Payroll
Zellis —Bristol
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Oracle
- Customer service
- Analysis skills
Critical Environment Technical Trainer
Microsoft —Newport
- £42,000 - £71,900 a year
- Full-time
- Azure
- Microsoft Office
- Project management
- Work from home
Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- APIs
- Communication skills
- Employee assistance programme
- Employee discount
Assessment Support Coordinator
Sopra Steria —Newport
- £27,781 - £30,000 a year
- Hybrid work
- Organisational skills
- IT
- Annual leave
3d
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
Technical Support Consultant
Zellis —Bristol
- Hybrid work
- English
- Human resources
- Annual leave
IT Support Technician
Minda Kubota Engineering & Farm Solutions Ltd —Bristol
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- English
- Windows
- Communication skills
- Health & wellbeing programme
- Flexitime
Quick apply
10d
2nd Line IT Support Technician
Ridge & Partners LLP —Bristol
- Full-time
- Windows
- Microsoft Office
- Travel
10d
First Line Support and Sales
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- 8 hour shift
- ERP systems
- Windows
- Driving
Quick apply
Vacancy 1: Escalations Technician – 2nd/3rd Line Duties
EvolvIT —Bristol
- Azure
- Customer service
- Computer networking
Product Technical Support Engineer - TMS
Atlas Copco Group —Clevedon
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
IT Technician
Oasis Community Learning —Bristol
- £26,403 - £28,142 a year
- Full-time
- Customer service
- Travel
- Employee discount
- Gym membership
3d
Application Support Engineer (3rd Level)- Bristol
FDM Group —Bristol
- Hybrid work
- DevOps
- Agile
- Leadership
- Annual leave
9d
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT Technician
Lighthouse Schools Partnership —Bristol
- £28,598 - £32,061 a year
- Full-time
- School
- Employee assistance programme
- Employee discount

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Senior Service Desk Analyst

SmartSearch -
Cardiff

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Customer service
Business processes
IT support
Computer networking
IT
CompTIA Security+
Communication skills
Active Directory
CompTIA A+

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them.

VARIED DAY TO DAY RESPONSIBILITIES

Deliver high-quality 2nd line support to resolve hardware, software and network issues.
Provide guidance, support and training to Service Desk Analysts
Work towards Service Level Agreements and KPIs, striving for continuous improvement
Provide excellent customer service
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Create clear technical documentation and user guides for the IT Knowledge Base

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

3-5 years' experience in an IT support or IT Engineering role
Experience of supporting internal infrastructure, networking, and software products
Strong background handling both 1st line and 2nd line technical issues
Ability to diagnose complex technical issues under pressure and identify root cause solutions.
The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently
Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal
Experience with Active Directory, user management and CISCO networking
Excellent customer service and communication skills

Desirable:

Certifications for Microsoft products and services (AZ-900, SC-900, MS-900)
ITILv4 or ITILv5 Foundation
CompTIA A+, CompTIA Security +

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

technical support occupations jobs in usk, mon

Senior Service Desk Analyst

Service Desk Analyst

Software Support Agent - Payroll

Service Desk Advisor (First Line Helpdesk)

In-Service Support Co-Ordinator

Critical Environment Technical Trainer

Customer Enablement Specialist

Assessment Support Coordinator

IT Support Analyst

Technical Support Consultant

IT Support Technician

2nd Line IT Support Technician

First Line Support and Sales

Vacancy 1: Escalations Technician – 2nd/3rd Line Duties

Product Technical Support Engineer - TMS

Customer Support Advisor

IT Technician

Application Support Engineer (3rd Level)- Bristol

IT Applications Support Technician

IT Technician

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HOW WILL YOU MAKE A DIFFERENCE?

VARIED DAY TO DAY RESPONSIBILITIES

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

WHAT IS LIFE LIKE AT SMARTSEARCH?

COMPANY BENEFITS

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