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Change & Implementation Manager
Location: Swindon (UK)
Department: Operations
Reports to: Platform Availability Manager
About the role
We’re looking for a world class Change & Implementation Manager to lead and evolve our Change & Implementation capability across Edenred PayTech. This is a senior role with end‑to‑end accountability for how technology and business change is governed, executed, and embedded in a high‑volume, regulated, and fast‑moving payments environment.
You’ll provide strategic direction, lead and develop a high‑performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance.
A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into CI/CD pipelines, aligning with ITIL4, DevOps, and continuous delivery practices.
What you’ll be doing:
Leadership & Strategy
- Lead and develop the Change & Implementation team, building a culture of accountability, quality, and continuous improvement.
- Set the strategic direction for Change, Release, and Implementation governance aligned to organisational and Execo expectations.
- Own and deliver the roadmap for process maturity, tooling evolution, and automation.
- Represent Change & Implementation at senior and executive‑level forums, providing insight, assurance, and escalation.
Change, Release & Implementation Governance
- Oversee end‑to‑end change governance including TRM, CAB, ECAB, and implementation readiness.
- Define robust standards for implementation planning, risk assessment, validation, and rollback.
- Embed ITIL4 practices and drive consistent adoption across Product, Engineering, and Operations.
- Ensure governance meets regulatory and audit requirements without constraining delivery speed.
CI/CD & Automation
- Embed governance, quality gates, and risk checks directly into CI/CD pipelines to enable continuous compliance.
- Define standards for automated and low‑touch change, including eligibility criteria, monitoring, and risk thresholds.
- Ensure full traceability from code commit through deployment and post‑implementation validation.
- Partner with Engineering and DevOps to align approval logic, automated testing, and observability with governance controls.
- Ensure rollback readiness through automated playbooks and deployment strategies (e.g. canary, blue/green).
Operational Excellence & Reporting
- Transform change management from a manual process into an automated, data‑driven capability.
- Implement KPIs and dashboards to track throughput, risk, quality, and outcomes.
- Own PIR and RCA processes, ensuring corrective actions are followed through to completion.
- Publish meaningful reporting for senior stakeholders, including risk trends, readiness, and decision heatmaps.
People & Capability Development
- Develop Change Leads and Analysts, improving technical capability, decision quality, and confidence.
- Lead recruitment, succession planning, and capability uplift for the function.
- Champion continuous improvement, learning, and modern change practices.
What we’re looking for
Essential
- Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment.
- Strong people leadership experience with a track record of building and developing high‑performing teams.
- Deep understanding of ITIL4 and end‑to‑end change / release governance.
- Hands‑on knowledge of CI/CD delivery models, automated testing, and modern deployment practices.
- Experience embedding governance and risk controls into automated delivery pipelines.
- Excellent stakeholder management and communication skills, including senior and executive audiences.
- Ability to assess complex technical and operational risk and make sound decisions under pressure.
Desirable
- Experience in PCI DSS and/or FCA‑regulated environments.
- Familiarity with tools such as GitLab CI/CD, Azure DevOps, and Jenkins
- Strong data and reporting capability, including dashboards and KPI packs.
- Background exposure to Platform, Infrastructure, Cloud, or Network Engineering.
Why Edenred PayTech
Edenred PayTech is the core payment engine for the Edenred Group, processing over €100bn in payments annually across more than 30 countries. We operate at a scale and complexity that rivals leading financial institutions, while retaining the agility and innovation of a fintech.
Technology is at the heart of what we do, with significant annual investment and a strong focus on modern engineering, automation, and data‑driven decision‑making.
Apply now and Vibe with Us!
