Associate software Work, Jobs in Birmingham, Eng (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
1d
Associate Software Engineer
Atkin Group —Stratford-upon-Avon
- £26,381.80 - £82,160.26 a year
- Full-time
- Azure
- Java
- SQL
Quick apply
AWS IaaS Sys Admin
Accenture —Birmingham
- Full-time
- DevOps
- AWS
- Communication skills
9d
Internal Audit - Front End Engineer - Analyst / Associate - Birmingham,
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- Data analysis skills
- SQL
- Employee assistance programme
Marketing Associate
OneAdvanced —Birmingham
- Social media management
- Analysis skills
- IT
- Employee assistance programme
- Bereavement leave
Junior Packaging Development
Mondelēz International —Birmingham
- Temporary
- Hybrid work
- Engineering
- Microsoft Office
- Master's degree
Corporate Treasury - DevOps Engineer - Associate - Birmingham
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- DevOps
- Engineering
- Employee assistance programme
Associate Project Controls Consultant
AECOM —Birmingham
- Full-time
- Hybrid work
- Management
- Project management
- Bachelor's degree
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
AI Developer (KTP Associate) - FTC 27 Months
University of Wolverhampton —Wolverhampton
- £41,064 - £48,822 a year
- Temporary
- Hybrid work
- Doctoral degree
- Computer Science
- Research
- Free parking
- Annual leave
14d
Associate Electrical Engineer (Building Services)
WSP —Birmingham
- Part-time
- Hybrid work
- Mentoring
- Training & development
- Flexitime
- Work from home
1d
Associate/Senior Associate - Banking & Finance
Mills & Reeve —Birmingham
- Business development
- Organisational skills
- Communication skills
6d
Junior Trainee Utility Surveyor
Solum Surveying Ltd —Worcester
- £27,000 - £32,000 a year
- Overtime
- AutoCAD
- CAD
- Travel
Quick apply
Senior/Principal/Associate Civil/Structural Engineer
Evan Craig —Birmingham
- Hybrid work
- Engineering
- Data analysis skills
- Analysis skills
Compliance - Product Management - Associate - Birmingham
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Employee assistance programme
8d
Senior to Associate Electrical Engineers - Data Centres (Building Services)
WSP —Birmingham
- Part-time
- Hybrid work
- AutoCAD
- IT
- Flexitime
- Work from home
M365 Modern Workspace Specialist
Warwickshire Police —Leek Wootton
- £50,949 - £57,186 a year
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Communication skills
2d
AWS API Engineer / Data Architect
Capgemini —Birmingham
- Hybrid work
Real Estate Litigation Associate - NQ
Shoosmiths —Birmingham
- Business development
1d
Finance Associate - Outsourced
Ballards LLP —Droitwich
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
8d

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1st Line Service Desk Analyst (Days)

Intercity Technology -
Birmingham

Apply Now

Job details

Permanent
1 day ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Apply Now

Refine Your Search

associate software jobs in birmingham, eng

1st Line Service Desk Analyst (Days)

Associate Software Engineer

AWS IaaS Sys Admin

Internal Audit - Front End Engineer - Analyst / Associate - Birmingham,

Marketing Associate

Junior Packaging Development

Corporate Treasury - DevOps Engineer - Associate - Birmingham

Associate Project Controls Consultant

2nd Line Support Technician

AI Developer (KTP Associate) - FTC 27 Months

Associate Electrical Engineer (Building Services)

Associate/Senior Associate - Banking & Finance

Junior Trainee Utility Surveyor

Senior/Principal/Associate Civil/Structural Engineer

Compliance - Product Management - Associate - Birmingham

Senior to Associate Electrical Engineers - Data Centres (Building Services)

M365 Modern Workspace Specialist

AWS API Engineer / Data Architect

Real Estate Litigation Associate - NQ

Finance Associate - Outsourced

I want to receive the latest job alerts for associate software in birmingham, eng

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