Banking relationship manager Work, Jobs in Manchester, Eng (with Salaries)

Complaints Manager - Lloyds Living
Lloyds Banking Group —Manchester
- £40,824 - £45,360 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
2d
Personal Wealth Adviser
Lloyds Wealth —Manchester
- £65,000 - £80,000 a year
- Full-time
- Remote
- Business development
- Work from home
- Life insurance
Duty Manager Grand Central
Life Leisure —Stockport
- From £31,484 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
1d
Collections & Recoveries Manager
Allica Bank —Manchester
- Full-time
- Hybrid work
Portfolio Relationship Manager
Allica Bank —Manchester
- Full-time
- Hybrid work
- Business development
- Banking
Regional Lead - Direct Relationship Management - North
Allica Bank —Manchester
- Full-time
- Hybrid work
- Customer service
- Business development
- Team management
Partnerships Manager
National Westminster Bank PLC —Manchester
- Full-time
- Hybrid work
- Data analysis skills
- Presentation skills
- Communication skills
- Annual leave
Lending Manager
LHV Bank —Manchester
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Internship
- Employee discount
Quick apply
Mortgage Specialist Lead
National Westminster Bank PLC —Manchester
- From £28,475 a year
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Banking
- Annual leave
3d
Sales Adviser
BarrattDevelopments —Manchester
- Weekend availability
- Customer service
- Computer literacy
- Computer skills
European Service Manager - Italian Speaking
Barclays —Knutsford
- English
- Continuous improvement
- Banking
4d
Manager, M&A Advisory
Interpath Advisory —Manchester
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Mentoring
Quick apply
Intermediary Oversight Analyst
Close Brothers —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Conflict management
- Financial services
Facilities & Finance Coordinator
CBRE —Manchester
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Contracts
- Annual leave
Senior Associate - Asset Based Lending
Mills & Reeve —Manchester
- Business development
- Negotiation
Statutory Agreements (Planning & Environmental) Manager
Trowers & Hamlins —Manchester
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Corporate Finance Manager
Network Plus —Salford
- £65,000 - £70,000 a year
- Analysis skills
Quick apply
1d
Accounts Payable & Treasury Manager
Community Integrated Care —Widnes
- £38,000 - £42,000 a year
- Writing skills
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Assistant Accountant
Salt Separation Services Ltd —Rochdale
- £32,000 - £34,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Life insurance
- Referral programme
Quick apply
Assistant Shop Manager Royton - 6 month FTC
Forget Me Not Children's Hospice —Royton
- £15,300 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
Quick apply
3d

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banking relationship manager jobs near manchester, eng

Complaints Manager - Lloyds Living

Lloyds Banking Group -
Manchester

Apply Now

Job details

Full-time
£40,824 - £45,360 a year
2 days ago

Benefits

Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Complaint handling
Analysis skills
Continuous improvement
Organisational skills
Management reporting
Communication skills

Full job description

End Date

Wednesday 19 August 2026

Salary Range

£40,824 - £45,360

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Title: Complaints Manager
Department: Property Management
Location(s): Manchester
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least 4 days per week, or 80% of our time, at one of our office sites.

Join us at Lloyds Living as we redefine what it means to manage property in the UK. We’re on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you’ll be part of a dynamic team shaping the future of property management—where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.

Job Description

As Complaints Manager, you will lead the end‑to‑end complaints process, ensuring complaints are handled efficiently, empathetically, and in line with regulatory requirements. You will play a key role in protecting the organisation’s reputation, driving service improvements, and ensuring compliance are dealt with fairly and in line with business processes.

Key Responsibilities

Complaints Management & Resolution

Own and manage the end‑to‑end complaints process, from initial receipt through to resolution and learning outcomes.
Ensure complaints are acknowledged, investigated, and resolved within agreed timescales and service standards.
Draft clear, fair, and customer‑focused complaint responses.
Manage escalations to senior leadership and external bodies, including the Housing Ombudsman.

Regulatory & Compliance

Ensure the complaints process is fully compliant with the Housing Ombudsman’s Complaint Handling Code.
Maintain oversight of complaint outcomes, remedies, and compensation awards to ensure consistency and fairness.
Prepare and support responses for Housing Ombudsman investigations, determinations, and orders.
Identify and manage complaint‑related risks and ensure audit‑ready documentation is maintained.

Continuous Improvement

Analyse complaint trends, root causes, and outcomes to identify systemic issues.
Work collaboratively with operational teams to drive service improvements and prevent repeat complaints.
Produce regular complaint performance reporting, insights, and recommendations for senior stakeholders.

Stakeholder Collaboration

Act as a subject matter expert for complaints across the business.
Build strong relationships with Property Management, Customer Operations, Legal, and external partners.
Provide guidance, coaching, and support to colleagues on complaint handling and customer communication.

Essential Requirements

Proven experience managing complaints within a housing, real estate, property management, or regulated customer environment.
Strong understanding of complaint resolution best practice and regulatory expectations.
Understanding of the Housing Ombudsman’s Complaint Handling Code of Compliance.
Excellent written and verbal communication skills, with the ability to produce clear and balanced responses.
Ability to manage sensitive situations with professionalism, empathy, and sound judgement.
Strong organisational skills with the ability to manage multiple cases and deadlines.
Confident engaging with senior stakeholders and external regulators.

Desirable Skills

Knowledge of residential tenancy management and housing legislation.
Experience using complaints management systems and producing management information.
Continuous improvement mindset with a focus on customer outcomes.
Strong analytical and reporting capability.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
28 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. Join us and grow with purpose!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply Now

Refine Your Search

banking relationship manager jobs in manchester, eng

Complaints Manager - Lloyds Living

Personal Wealth Adviser

Duty Manager Grand Central

Collections & Recoveries Manager

Portfolio Relationship Manager

Regional Lead - Direct Relationship Management - North

Partnerships Manager

Lending Manager

Mortgage Specialist Lead

Sales Adviser

European Service Manager - Italian Speaking

Manager, M&A Advisory

Intermediary Oversight Analyst

Facilities & Finance Coordinator

Senior Associate - Asset Based Lending

Statutory Agreements (Planning & Environmental) Manager

Corporate Finance Manager

Accounts Payable & Treasury Manager

Assistant Accountant

Assistant Shop Manager Royton - 6 month FTC

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