Service engineer Work, Jobs in Ebbsfleet, Ken (with Salaries)

Tier 1 - IT Helpdesk Engineer
Business Computer Solutions —Ramsgate
- From £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- IT
- Profit sharing
- Paid training
Quick apply
Industrial Electrical & Control Systems Engineer
Total Energy Controls Ltd —Sandwich
- Weekend availability
- AutoCAD
- Engineering
- Programmable logic controllers
Quick apply
HGV Engineer
CVME Truck Rental —Canterbury
- £45,000 - £68,980 a year
- Full-time
- Maintenance
- Assembly
- Power tools
Quick apply
Drainage engineer (Jetting specialist)
Ecoheat PH Ltd —Folkestone
- £26,990.89 - £36,827.25 a year
- Overtime
- Plumbing
- Driving
- Commercial driving
Quick apply
8d
Multi-Skilled Maintenance Assistant
2gether support solutions —Canterbury
- £28,408 a year
- Rotating shift
- Hospital
- Maintenance
- Plumbing
- Annual leave
- Employee discount
Automation Engineer
BI AH UK Ltd —Ash
- Full-time
- Engineering
- Programmable logic controllers
- Bachelor's degree
11d
Project Engineer
BI AH UK Ltd —Ash
- Full-time
- Engineering
- Communication skills
Installation Field Engineer
ORBITAL NET LIMITED —Canterbury
- £26,000 - £28,000 a year
- Overtime
- Remote
- Driving
- Communication skills
Quick apply
4d
Maintenance - Maintenance Engineer
Amphenol Limited Career Page —Whitstable
- Full-time
- Programmable logic controllers
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Technical & Engineering Director
Eleclink —Folkestone
- Hybrid work
- Engineering
- Leadership
- Communication skills
Lead Mechanical Engineer
Mutley Plant Service Ltd —Aylesham
- Overtime
- Welding
- Free parking
- Annual leave
Quick apply
3d
Vehicle Maintenance Unit Engineer (Days)
Aldi —Isle of Sheppey
- £18.66 an hour
- Employee assistance programme
- Employee discount
Senior Bridge Inspector – UK Offices
Tony Gee and Partners LLP —Ashford
- Hybrid work
- Annual leave
- Employee assistance programme
Senior Associate EME Technician
2gether support solutions —Margate
- £29,000 - £31,236 a year
- Weekend availability
- Annual leave
- Employee discount
Field Service Engineer - Canterbury Area
Costa Limited —Canterbury
- From £36,450 a year
- Weekend availability
- Agile
- IT
- Employee discount
Quick apply
9d
Field Service Engineer
Jungheinrich UK —Lyminge
- Maintenance
- Driving
- Annual leave
Quick apply
8d
HGV Technician
Veolia ES (UK) Limited —Folkestone
- Up to £45,635 a year
- Full-time
- Mechanical knowledge
- Annual leave
- Employee discount
Quick apply
4d
Plumbing & Heating Engineer (Senior / Lead Role)
David C Osborne Ltd —Canterbury
- £40,000 - £45,000 a year
- Full-time
- Plumbing
- Driving
Quick apply
3d
Maintenance - Maintenance Engineer
Amphenol Martec Career Page —Whitstable
- Full-time
- Programmable logic controllers
- Communication skills
- Free parking
- Employee assistance programme
Quick apply

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Industrial Electrical & Control Systems Engineer
Total Energy Controls Ltd —Sandwich
NVQ Level 3 or equivalent will be considered. Industrial Electrical: 3 years (required). Our technical teams support the client through pre-project consultancy…
Quick apply
Junior Engineer
Eleclink —Folkestone
Degree qualified engineer or recent graduate with relevant industrial, placement year, apprenticeship or graduate scheme experience.

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Tier 1 - IT Helpdesk Engineer

Business Computer Solutions -
Ramsgate

Quick apply

Job details

Full-time
From £26,000 a year

Benefits

Profit sharing
Paid training
Cycle to work scheme
On-site gym
Company events
Sick pay

Qualifications

Microsoft Windows Server
Customer service
Windows
IT
Communication skills
A Level
Active Directory

Full job description

Job Title: Remote Support Engineer

Reports To: Service Delivery Manager

Location: Hybrid (4 days in our office in Ramsgate, 1 day from home)*

Salary: £26,000 per annum + up to £2,500 performance bonus + EO profit share**

About Business Computer Solutions:

As an Employee-Owned business, the BCS work ethic is caring, focused, fun and it really is our people who make us. It means all staff are empowered and encouraged to share, learn every day, and to grow. We are continuously striving to shape the future of the business by creating unprecedented value and opportunity for our team – changing the way we work with ongoing support, development, and inspiration.

About the role:

Although we work in the technology industry, customer service is of main importance when it comes to our business. Your day-to-day role will be taking incoming service requests from our clients while providing excellent customer service. You’ll be using your technology skills to diagnose and resolve issues and maintain a healthy technology and security standard across our clients’ technology stack. This is a fast-paced environment and requires a high level of attention to detail and accuracy.

This is an entry level role and previous industry experience is not essential. However, in the absence of hands‑on experience, we expect candidates to hold a minimum Level 3 Computing qualification (or equivalent), an industry‑related certification (Microsoft or CompTIA), or be able to demonstrate a genuine passion for technology alongside active personal development toward a career in IT. Training and development will be provided as part of the role.

Responsibilities and expectations of the role:

One of the main responsibilities of the role is being accountable for your own performance. We strive to deliver an excellent customer experience – every time! Here is the list of skills (but not limited to) you’ll need to make this role a success:

· Excellent verbal and written communication skills, as you’ll be documenting your work within our PSA (Professional Services Automation) system on every customer request.

· Communication! We expect a high level of communication whether that be to update customers on their service requests, communication internally to discuss tickets or seeking assistance or lastly, interdepartmental communications or escalating to a line-manager.

· Fast, accurate and awareness – We have fast-paced SLAs (Service Level Agreements) which mean we need to work fast without compromising the accuracy or level of customer service provided. Failing an SLA is not an option at BCS, nor is letting our customer experience slip – so you’ll need to be aware of your ticket queue whilst working with the team on new requests – multi-tasking is key.

· The ability to deal with a healthy balance of pressure. Due to the nature of the fast-paced requests coming in, your ticket queue, phone calls, emails and being attentive to any alerts – we require someone who can keep ‘calm’ and ‘positive’ – these are the attributes that make candidates in this role a success.

· There will be an expectation for you to become a ‘Product Champion’ of a particular tool BCS use or sell onto customers. A product champion ultimately means you being a ‘guru’ in this area. This responsibility means you will have the best understanding of the product and keep up to date on future developments of that product, whilst working on a great vendor relationship. You will be in charge of internal training and documentation around the specific product.

· ‘Board leading’ – this means being in charge of the customer service requests as they come in – distributing them to the best-suited and available engineers on the team. This requires an element of skill: accuracy, the ability to act quickly, and an understanding of the issue so that it can be directed to the correct technical resource. You also need to ensure that you carefully handle your own workload while still having the available time and resource to consistently check the queue for any new requests. This will be a requirement in your job as you progress through the early stages of your probationary period. Full training and support will be provided.

· ISO Standards. All staff at BCS have a responsibility to understand the ISO Objectives and conscientiously ensure that we maintain the 3 standards held.

Skill required for the role:

· Passion for technology, and how it can help drive client success and hit their business goals.

· Care. Customer service is everything to us, so providing a high level of care to every request is important.

· Positivity. Experience has shown us that being positive through the good days as well as the not-so-great days, keeps the team motivated and creates a productive and enthusiastic work environment.

· Technology is every evolving, so you’ll need to be driven to continue to learn and adapt to the forever changing landscape of technology and security.

Key Performance Indicators (KPIs) measured:

We measure multiple Key Performance Indicators throughout the business, however, here are the key KPIs measured for the ‘Remote Support Engineer’ role:

· Customer satisfaction (CSAT) score.

· Customer satisfaction response rate. We have a policy that you need to engage with the customer and ask for them to complete the feedback around their experience.

· Technology accreditation passes. We expect a minimum of 2 accreditations to be gained every year. Full training costs will be covered by BCS.

· SLA adherence.

· First touch fix percentage (how many tickets you are closing at the first attempt).

· Average time to resolution.

· Ticket closure rate.

· Utilisation percentage.

Terms and timings:

This is a Monday to Friday 0900 – 1700 role. Additional hours will be expected once you pass your probationary period and will be paid at time and a half rate or time in lieu. All additional shifts are on a rota basis.

Benefits:

· Company paid quarterly events.

· Cycle to work scheme.

· Onsite gym.

· Profit-sharing.

· Paid training.

* After successfully completing the standard 6-month probationary period.

** Performance bonus and EO profit share is enabled after successfully completing the standard 3-month probationary period. Performance bonus is paid out quarterly, with the EO profit share being paid out annually.

Job Type: Full-time

Pay: From £26,000.00 per year

Benefits:

Company events
Cycle to work scheme
On-site gym
Profit sharing
Sick pay

Ability to commute/relocate:

Ramsgate CT12 5EU: reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (preferred)

Work Location: Hybrid remote in Ramsgate CT12 5EU

Quick apply

Refine Your Search

service engineer jobs in ebbsfleet, ken

Tier 1 - IT Helpdesk Engineer

Industrial Electrical & Control Systems Engineer

HGV Engineer

Drainage engineer (Jetting specialist)

Multi-Skilled Maintenance Assistant

Automation Engineer

Project Engineer

Installation Field Engineer

Maintenance - Maintenance Engineer

Technical & Engineering Director

Lead Mechanical Engineer

Vehicle Maintenance Unit Engineer (Days)

Senior Bridge Inspector – UK Offices

Senior Associate EME Technician

Field Service Engineer - Canterbury Area

Field Service Engineer

HGV Technician

Plumbing & Heating Engineer (Senior / Lead Role)

Maintenance - Maintenance Engineer

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