Tooling manager Work, Jobs in Birtley, Twr (with Salaries)

IT Service Improvement Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
1d
CNC Turner
Washington Engineering —Washington
- From £17 an hour
- Full-time
- Organisational skills
- Computer skills
- In-person
Quick apply
12d
Applied AI Engineer (.NET/C#)
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
9d
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
Junior Salesforce Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Salesforce
- Communication skills
Quick apply
Electrical Technician
Royal IHC —Blyth
- Full-time
- Travel
AI Software Engineer
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
9d
Data Centre Operations Technician
Exponential-e —Newcastle upon Tyne
- Microsoft Office
- Travel
- IT
- Referral programme
Quick apply
Security Architect
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- APIs
- Employee assistance programme
- Employee discount
Quick apply
CNC Miller Setter/Operator
Washington ENG —Washington
- From £17 an hour
- Full-time
- Organisational skills
- Computer skills
- In-person
- Free parking
Quick apply
12d
Senior Salesforce Architect
Ocado Retail —Sunderland
- Full-time
- Hybrid work
- Salesforce
- Software development
- AI
- Annual leave
Software Engineering Manager
MHR INTERNATIONAL UK LIMITED —Newcastle upon Tyne
- Continuous improvement
- Mentoring
- Software development
- Employee discount
- Referral programme
Project Implementation Engineer
Siemens Energy —Newcastle upon Tyne
- Full-time
- Engineering
- English
- Communication skills
- Annual leave
Software Support Manager
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Management
- Mentoring
- Phone etiquette
Quick apply
1d
Logistics Coordinator
SkySpecs —Newcastle upon Tyne
- Full-time
- Spanish
- English
- Analysis skills
Quick apply
IT Software Asset Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Azure
- IT
- Financial services
- Annual leave
- Employee assistance programme
1d
Senior Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- Travel
Quick apply
Data Centre Operations Technician / Team Leader
Exponential-e —Newcastle upon Tyne
- Microsoft Office
- Travel
- IT
- Referral programme
Quick apply
Data Centre Operations Technician / Team Leader
Exponential-e —Newcastle upon Tyne
- Microsoft Office
- Travel
- IT
- Referral programme
Quick apply
Migration Architect
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- AWS
- Analysis skills
- Driving
- Employee assistance programme
- Employee discount
Quick apply

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IT Service Improvement Manager

Newcastle Building Society -
Newcastle upon Tyne

Apply Now

Job details

Full-time
1 day ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Gym membership
Paid volunteer time
Car scheme

Qualifications

ServiceNow
IT

Full job description

Job Posting Title

IT Service Improvement Manager

Salary Band

Competitive

Job Description

About the Role

We are looking for an experienced and forward-thinking IT Service Improvement Manager to lead the evolution of our IT service management capabilities, driving continuous improvement, automation and operational excellence across Technology Services.

This is a key leadership role responsible for improving the way IT services are delivered and supported by developing and optimising service management platforms, processes and workflows. Acting as the product owner for our ITSM platform, you will shape the roadmap and ongoing development of technologies such as ServiceNow, ensuring they continue to meet the needs of the organisation while supporting regulatory and governance requirements.

You will lead a team of Service Improvement Analysts focused on identifying opportunities to simplify processes, reduce manual effort and increase operational efficiency. Working closely with Service Delivery, Service Desk, Infrastructure and Engineering teams, you will help transform service operations through workflow automation, intelligent tooling and enhanced self-service capabilities.

A significant part of the role will involve driving automation initiatives across service management processes, including incident management, request fulfilment, asset lifecycle management and joiner, mover and leaver activities. You will be instrumental in delivering solutions that improve responsiveness, enhance user experience and allow operational teams to focus on high-value activities.

About You

You are expected to be an experienced IT Service Management professional with a passion for service improvement, automation and innovation. You have a proven track record of designing and delivering operational improvements within complex technology environments and understand how effective service management tooling can transform both customer experience and operational performance.

Bringing significant experience working with enterprise ITSM platforms such as ServiceNow and have a strong understanding of platform configuration, workflow automation, integrations and service management best practices. Whether acting as a product owner, platform lead or service improvement specialist, you are comfortable balancing strategic platform development with the practical delivery of day-to-day improvements.

We require an accomplished stakeholder manager who can build effective relationships across Service Delivery, Service Desk, Engineering, Infrastructure, Risk and Compliance teams. Your ability to communicate clearly and influence at all levels allows you to bring people together around shared improvement goals and deliver lasting change. As a leader, you are committed to coaching and developing others, creating an environment where innovation, collaboration and continuous improvement can thrive. You are comfortable working in evolving environments and enjoy helping organisations modernise the way they deliver and support technology services.

About Us
The Newcastle Building Society Group comprises of Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers and Newcastle Strategic Solutions. Our purpose, connecting our communities with a better financial future inspires and directs our activities.

As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

Financial

Corporate bonus scheme (on target 10%, up to a maximum 15%)
Pension scheme (up to 9% employer contribution)
Annual performance related pay reviews
Colleague mortgage scheme
Electric car salary sacrifice scheme
Life assurance (4x salary) and income protection
Access to our financial advisers
Access to a range of high street and online discounts

Work/Life Balance

A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions
30 days’ annual leave + bank holidays
The option to buy and sell up to 5 days’ holiday
Hybrid working (typically 3 days’ home based)
Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood

Health and Wellbeing

Private medical insurance
Access to a health cash plan through a Medicash scheme
Access to an employee assistance programme
Free onsite gym at our Cobalt head office and access to discounted gym’s
Two paid volunteering days’ each year
Cycle to work scheme

Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at [email protected]

Company:

Newcastle Strategic Solutions Limited

Apply Now

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tooling manager jobs in birtley, twr

IT Service Improvement Manager

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Data Centre Operations Technician / Team Leader

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