Technical support occupations Work, Jobs in Pencoed, Bge (with Salaries)

Senior Application Support Engineer
LDMS —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
14d
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Oracle
- Customer service
- Analysis skills
Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- APIs
- Communication skills
- Employee assistance programme
- Employee discount
1st Line IT Support Technician
CCSW LTD —Cardiff
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
12h
IT Support Analyst (Applications)
TOAST —Llansamlet
- £28,000 - £31,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
IT Support Officer
Newport Live —Newport
- From £25,949 a year
- Full-time
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
IT Infrastructure Field Support Engineer
Eurofins UK Forensic Services —Cardiff
- Monday to Friday
- Customer service
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
6d
Technology & Innovation Trainer
Tai Tarian —Briton Ferry
- £39,050 a year
- Full-time
- Training & development
5d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
IT Support Engineer - UK
Ever Nimble Ltd —Swansea
- £25,000 - £29,000 a year
- Weekend availability
- Travel
- Communication skills
- Employee discount
Quick apply
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply

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Senior Application Support Engineer

LDMS -
Cardiff

Quick apply

Job details

Full-time
Up to £35,000 a year
14 days ago

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Jira
Technical troubleshooting
Incident management
Relational databases
Incident queue management
Mentoring junior staff
Ticket management
SQL querying
Analysis skills
Mentoring
Technical support incident logging
Agile
Customer support
Application support
Root cause analysis
PL/SQL
Communication skills
PowerShell scripting
PowerShell

Full job description

Job Title: Senior Application Support Engineer

Location: Cardiff

Hybrid / Flexible Working

Salary: Up to £35,000 depending on experience plus a potential bonus up to £7,000

Stability, flexibility and the opportunity to work on greenfield projects within one of Europe’s leading financial experts, sound interesting to you?

LDMS - About Us

Founded in 2018, LDMS is part of the LC Financial Holdings group, a 3 pillar organisation that has over 950 employees across Europe. Together, we have an impressive track record of providing world class credit expertise that spans over 20 years.

We are a Fintech company focused on digital lending software, a market growing around 18% per year and set to be worth $27 billion by 2028. Given our expertise within the company and across the group we aim to be the leader in the space, and in order to do that we need a team of people who can not just write quality code but can think, create and challenge others to come up with the best solutions for our customers. We are an ambitious team with a pretty big ‘to do list’ including improving existing products, building new ones and delivering to new markets.

The Role

As a Senior Application Support Engineer you will be part of the Engineering team at LDMS assisting multi-disciplined teams to deliver and support world class financial software for LDMS partners and clients, mentoring less experienced colleagues and helping to embed best practice across the team. Reporting directly to the Lead Engineer you’ll be expected to gain a sound understanding of our business, the systems we use and the products that we supply. You’ll be focused on supporting our customers by responding to service tickets, understanding customer needs and issues.

Possessing a logical mindset, strong analytical and investigative skills, clear communication skills and an in-depth knowledge of our products, you will be required to provide a senior 2nd/3rd line support capability, taking ownership of complex issue investigation through to resolution.

You will be required to take a proactive approach to work, being responsible for helping to lead and support our Service Delivery team to provide support for our customers.

Key Responsibilities:

To be the first point of contact within the Engineering function for the Service Delivery team
Owning the triage and root-cause analysis of complex or escalated issues, validating incident details and information provided by junior team members
Responding to second line support requests from our Service Desk
Utilising the issue management system to track all user interactions and issue resolutions
Identifying and escalating situations requiring urgent attention, redirecting problems to appropriate resource when necessary
Working within a fast-paced agile development team
Mentoring and coaching junior Application Support Engineers, sharing knowledge and best practice
Documenting issues, root causes and resolutions in the team knowledge base
Writing and maintaining scripts to automate repetitive support tasks and issue resolution
Championing and embedding best practice across the support function

Requirements

Whilst we see great value in bringing people in with specific skills, we also realise that sometimes your background may not perfectly overlap with what's listed below.

At LDMS we look at aptitude and attitude as well as your current technical skills and experience. If you don't consider yourself as ticking all of the technical requirements but you have a passion for tech and think you'd be a perfect fit for us please get in touch.

The basic skills required for this role are:

Minimum of 3 years’ experience in an application support or software support role
Working knowledge of Web/PC environments
Working knowledge of issue management systems (we use Jira)
Working knowledge of version management tools (we use Bitbucket)
Must understand SQL (any flavour), including:
- Select, Insert, Update, Delete statements
- Understanding and executing system procedures
- Construction of ad hoc queries using SQL
- Fixing data issues by writing SQL statements
- Writing and optimising complex, multi-table SQL queries
- Debugging and troubleshooting PL/SQL functions and stored procedures
- Interrogating database functions and procedures to identify root cause

Experience with a scripting language, (our preference is Powershell), used to automate common support tasks and fixes
Proven experience investigating, diagnosing and resolving complex technical issues
Experience mentoring or coaching less experienced colleagues, with strong written documentation skills

What’s important to us?

It’s safe to say our passion is tech, but we recognise that the people we hire and bring together are at the heart of the organisation. Over the years, we have acquired and recruited a pretty eclectic bunch with hobbies ranging from gaming to ultra marathon running, snowboarding to chess and hiking and climbing; However, what we do have in common are our values:

Teamwork
Merit
Develop
Honest
Impactful
Integrity

They may look like corporate jargon, but they mean something to us. If you can relate to the above, get in touch, as there’s a good chance that you’d be a great addition to the team.

Benefits

Discretionary bonus*
25 days annual leave (plus bank holidays)
Opportunity to purchase additional annual leave
1 day birthday leave
1 day charity leave
Private health insurance
Employee Assistance Programme (EAP)
Season ticket loan for transport
Eye care
Pension (3% / 5% contribution)
Salary sacrifice schemes (cycle to work and electric vehicle)
Monthly socials
Charity events

The discretionary bonus will be pro-rata'd during your first year with the Company.

Quick apply

Refine Your Search

technical support occupations jobs in pencoed, bge

Senior Application Support Engineer

In-Service Support Co-Ordinator

Customer Enablement Specialist

1st Line IT Support Technician

IT Support Analyst (Applications)

IT Support Officer

IT Infrastructure Field Support Engineer

Technology & Innovation Trainer

Senior Service Desk Analyst

IT Support Engineer - UK

Service Desk Advisor (First Line Helpdesk)

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