Software development operations Work, Jobs in Kennett, Sfk (with Salaries)

End Of Contract Associate
Automated Systems Group Limited —Ely
- Up to £35,000 a year
- Full-time
- Contracts
- In-person
- Negotiation
- Free parking
- Store discount
Quick apply
Information Systems Security Officer (ISSO) III
General Dynamics Information Technology —Lakenheath
- £93,662 - £111,780 a year
- Bachelor's degree
- No degree
- Travel
13d
House Developer Account Manager
Lignacite Ltd —Brandon
- £50,000 a year
- Full-time
- CRM software
- Microsoft Office
- Business development
- Free parking
- Life insurance
Quick apply
6d
Activity Security Representative (ASR) II - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £70,658 - £79,925 a year
- Bachelor's degree
- Travel
- Data entry
12d
Accounting Technician (Trainer)
U.S. Air Forces, Europe —Lakenheath
- £18 - £20 an hour
- Weekend availability
- Microsoft Word
- Hospitality
- Customer service
2d
Quality Control Analyst - UK
Ascensus Specialties LLC —Newmarket
- Full-time
- Microsoft Word
- Continuous improvement
- Quality control
- Free parking
- Employee assistance programme
Technical Specialist
University of Cambridge —Cambridge
- £35,608 - £46,049 a year
- Call to connect
- Laboratory experience
- Research
- Communication skills
2d
Part Time Admin Assistant
DSB LOCKSMITHS —Fornham All Saints
- £13 - £18 an hour
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Quick apply
8d
Embedded Software Development Engineer, Ring
Evi Technologies Limited —Cambridge
- Full-time
- Computer Science
- System design
- Bachelor's degree
11d
Counselling and Partnerships Administrator
Petals - The Baby Loss Counselling Charity —Cambridge
- £26,227 a year
- Part-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Writing skills
- Free parking
- Work from home
Quick apply
1d
Junior Business Development Executive
Todd Research Ltd —Cambridge
- £25,500 - £29,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
- Work from home
Quick apply
4d
Technical Program Manager
Arm —Cambridge
- £88,100 - £119,300 a year
- Hybrid work
- Computer Science
- Engineering
- Communication skills
5d
Application Builder, Ring Application Services
Evi Technologies Limited —Cambridge
- Full-time
- Computer Science
- Bachelor's degree
- AI
11d
Warehouse IT Support Analyst (1 year FTC)
Jellycat —Haverhill
- Continuous improvement
- Mentoring
- In-person
Radiation Belt Scientist
British Antarctic Survey —Cambridge
- £52,907 - £70,909 a year
- Doctoral degree
- English
- Research
- Employee discount
Import & Export Customs Clerk
Uniserve (U K) Ltd —Bury St. Edmunds
- Full-time
- Microsoft Word
- Writing skills
- Communication skills
Quick apply
Fulfilment Process Analyst
Aveva —Cambridge
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- Annual leave
Project Manager (AI models)
Qureight Ltd —Cambridge
- £56,000 - £61,000 a year
- Full-time
- Hybrid work
- Machine learning
- AI
- Communication skills
- Annual leave
- Life insurance
Quick apply
Data Scientist
Amgen —Cambridge
- Remote
- Master's degree
- Machine learning
- AI
5d
Graduate Silicon Engineer
Graphcore Early Careers —Cambridge
- Computer Science
- Engineering

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End Of Contract Associate

Automated Systems Group Limited -
Ely

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Free flu jabs
Annual leave
Company pension
Canteen
Company events
Private medical insurance
Employee discount
Transport links
Paid volunteer time
Bereavement leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Contract management
Sales support
Stakeholder liaison
Internal department liaison
Contract renewal support
Customer relationship management
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Contracts
Customer support
Customer interaction
Contract administration
Negotiation
Office experience

Full job description

Location: Ely, Cambridge
Type: Permanent
Hours: Full-time, 37.5 hours per week - Monday - Friday 08:30 am - 5:00 pm with one hour for lunch, unpaid.
Salary: Up to £35,000 per year DOE

OVERVIEW

ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT.

ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability.

We are a company that looks to build every department on the principles of customer care.

SUMMARY

Responsible for coordinating and administering all end-of-contract activities, including managing contractual clauses, amendments, renewals, and terminations. Oversees the full offboarding lifecycle, ensuring timely processing, accurate documentation, and compliance with contract terms. Acts as a key point of contact, communicating with relevant teams.

KEY RESPONSIBILITIES

Terminations:

Administer contract terminations, including early terminations, ensuring that processes are followed according to contractual terms and deadlines.
Process contract terminations, generate termination quotes, negotiate where necessary, and issue final invoices to customers.
Verify equipment ownership and coordinate returns where applicable, collaborating with Supply Chain operations to confirm the ownership status of machines.
Process contract terminations through Salesforce and Vantage, maintaining accurate and up-to-date records while keeping Account Managers informed.
Coordinate with relevant departments to ensure the smooth removal of devices from portals and internal systems.
Notify all relevant parties to place the customer on stop, to minimise unnecessary service visits and toner usage.
Where applicable, arrange for equipment to be returned to finance companies at the end of lease agreements, ensuring compliance with lease deadlines.
Generate invoices for final meter readings at the end of contract and process machine returns.
Collaborate with other teams to maximise customer opportunities and retention
Administer the closure of contracts on Vantage and ensure all necessary steps are completed.
Ensure all end-of-contract collection elements, such as data removal, are arranged
Work closely with the Contract Manager to generate revenue opportunities and review contract profitability, applying contractual terms where appropriate.
Perform general administrative tasks related to contract management.

Customer Retention:

Provide cover and ongoing support for Customer Retention activities.
Engage with customers approaching end-of-term to understand requirements and identify renewal or win-back opportunities.
Assist with handling disputes, queries and complaints promptly liaising with teams as needed.
Respond to customer enquiries regarding contract closure, billing, and next steps via phone and email.
Handle contract queries through to resolution and provide information as requested, liaising with relevant teams.
Manage customer contact and relationships to encourage retention and customer satisfaction
Identify customers who may be at risk of leaving or not renewing their products and services.

Other duties:

Manage administrative tasks across various systems and communication channels, including FreshDesk.
Provide support to the Billing Department during high-demand periods and when cover is required.
Assist with ad hoc tasks to support the wider contracts and operations teams.

KEY MEASUREMENTS

End-of-contract processes (terminations, renewals, and closures) completed accurately and within agreed timelines.
Queries to be resolved within 48 hours, ensuring timely and effective communication.
Termination calculations and final billing issued accurately and in line with contractual terms.
Consistent and proactive communication maintained between customers and internal departments to support smooth contract closure and retention opportunities.

SPECIAL REQUIREMENTS

Minimum of 1 year’s experience within a Contracts, Customer Support, or Sales Support role
Negotiation skills would be an advantage, particularly when handling early terminations and retention opportunities.

IN RETURN WE OFFER:

Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
Initially 25 Days annual leave in addition to Bank Holidays rising to 28 after 5 years service.
Excellent training & development opportunities within a growing organisation.
Partnership with charities that offer learning and development opportunities
Life insurance.
BUPA health assessment.
Physical, mental and emotional wellbeing support for you and your family including bereavement counselling.
Bereavement and probate service including counselling, funeral concierge support and will writing
GP access 24/7, 365 days a year.
Volunteering leave policy (2 days/15 hours per year).
10% TradePoint (B&Q) discount.
Company social events.
Free flu vaccines each winter.
Free parking.

Any offer of employment is subject to satisfactory right-to-work and reference checks. Enhanced DBS checks will be carried out for field-based roles.

Pay: Up to £35,000.00 per year

Benefits:

Bereavement leave
Canteen
Company events
Company pension
Employee discount
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay
Store discount
Transport links

Ability to commute/relocate:

Ely CB7: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have Commercial, Contractual or Legal Experience? (Please specify)

Experience:

Contracts: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

software development operations jobs in kennett, sfk

End Of Contract Associate

Information Systems Security Officer (ISSO) III

House Developer Account Manager

Activity Security Representative (ASR) II - Lakenheath, UK

Accounting Technician (Trainer)

Quality Control Analyst - UK

Technical Specialist

Part Time Admin Assistant

Embedded Software Development Engineer, Ring

Counselling and Partnerships Administrator

Junior Business Development Executive

Technical Program Manager

Application Builder, Ring Application Services

Warehouse IT Support Analyst (1 year FTC)

Radiation Belt Scientist

Import & Export Customs Clerk

Fulfilment Process Analyst

Project Manager (AI models)

Data Scientist

Graduate Silicon Engineer

I want to receive the latest job alerts for software development operations in kennett, sfk

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