Hi, we’re Tails.com – we turn good days into great years for dogs and their humans.
We're working towards longer lives for millions of healthy, happy dogs by providing tailored nutrition that adapts to each dog’s unique needs. It all starts with a few simple questions about their age, breed, zoomie level and tastebuds. From there, owners can create a personalised meal plan that's delivered to their door every month. No guesswork, no overwhelm. Just exactly the right care for every dog, every day. It's pretty clever stuff.
As a certified B Corp, being a responsible business is built into how we work – upholding high social and environmental standards to create better walkies for generations to come.
Now, we’re cooking up big plans. Having created an entirely new category in dog food, we have the backing of Purina – one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards these same goals (and a bunch of very smart office dogs, all working on their own thing).
Senior Product Designer
Lead Product Designer
Join Product Design at tails.com, and you’ll be right in the midst of the action – designing copy and content experiences that delight our customers. No one does what we do in the direct-to-consumer space, so it’s your chance to really make your mark.
We work in collaborative, cross-functional squads - engineers, designers, researchers, data analysts, and anyone else it takes to make great things happen. Some days it’s about quick, tactical wins; other days it’s about digging into the big, knotty problems and solving them together.
Importantly, we’re a proper team of product professionals. (If you’ve ever worked as the sole copywriter in a company, you’ll know what a difference that makes.
Sound like a team you want to join? Here’s how you’ll make a difference:
We are seeking an experienced Senior Product Designer. You will bring a passion for finding solutions that deliver usable and joyful experiences to our dog loving customers in the UK and beyond. The ideal candidate will be skilled at each stage of the design process, but always focused on the needs of the customer. You will work with other designers and cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions.
This role is best suited to a strong Senior Product Designer with solid UI / visual design skills in a digital product environment, who cares deeply about creating compelling digital customer experiences. Understanding how to position the benefits of our products and services to drive customer and commercial value through easily understood, engaging and compelling design forms a key part of this role.
Product Design & Delivery
Participation in end-to-end discovery, and proficiency in design processes including wireframing, prototyping, visual design, interaction design, and usability testing
Partner with Product Managers, User Researchers, Engineers, Content, and cross-functional teams to shape product direction
Transform customer insights into valuable, usable, and delightful products that solve real customer problems
Use design as a tool for rapid learning and validation in a fast-paced, iterative environment
Present design concepts, rationale, and vision to cross-functional teams and leadership
Visual & Interaction Design Excellence
Craft high-quality, polished user interfaces with meticulous attention to detail
Set the standard for visual and interaction design quality across the digital product in close collaboration with the Creative/Brand teams to keep a cohesive experience across all touchpoints
Contribute to and help maintain design systems, component libraries, and design documentation
Ensure design consistency and coherent customer experiences across all touchpoints
Mentorship & Collaboration
Mentor and support Junior Product Designers, sharing knowledge and best practices
Provide constructive design feedback and guidance to help team members grow their craft
Collaborate with other designers to ensure consistent communication and design quality
Act as a design advocate, raising the bar for design thinking and champion product design across the business through compelling storytelling and presentations
Strategic Thinking & Customer Focus
Demonstrate an intuitive eye for customer needs beyond the obvious, anticipating unspoken requirements
Collect and interpret qualitative and quantitative feedback to inform design decisions
Stay current on industry trends, market conditions, and emerging design practices to inform design decisions, such as use of AI in our design practice as well as how we design for it across our digital estate]
Challenge the status quo with creative problem-solving and a continuous improvement mindset
Advocate for a balance between customer and business needs supporting both customer experience, and revenue and metrics
Design Excellence
5+ years of product design experience with proven expertise across all phases of the design process
Strong portfolio demonstrating user-centered products with exceptional UI quality and measurable impact
Expert visual design skills with a keen eye for typography, colour, layout, and micro-interactions
Advanced interaction design abilities with deep understanding of usability principles
Strong creative / brand background is beneficial to the role
Tools & Methods
Highly proficient in Figma
Experience with prototyping tools and handoff processes for engineering collaboration
Key contributor to developing and maintaining our design systems, component libraries, and design documentation to scale quality
Strong understanding of usability testing methods and research synthesis as well as being comfortable conducting your own research studies across projects
Working with Product Management on ticket and specification writing using tools like Jira and Confluence
Mindset & Approach
Passion for design with creative problem-solving abilities and strong attention to detail
Comfortable with ambiguity and rapid change
Customer-obsessed with ability to balance user needs and business goals
Collaborative team player who builds strong cross-functional relationships
Self-motivated and able to work autonomously while knowing when to seek input
Private Healthcare through Aviva
A 9 day fortnight - our office is closed every other Friday!
25 days of Annual Leave and 8 additional remote working days
For more information on our benefits, perks and what makes us unique, please visit our website here
If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic.
Here’s a taster of how our recruitment process works:
Once you have applied your CV will be reviewed by the Talent Acquisition team.
If selected, you will then have a call with Talent Acquisition to understand more about your skills and experience.
Should you be successful, the next stage will be a video call with the Head of Product and Design.
If successful, you will be invited to present a portfolio back to a panel of interviewers.
Successful candidates will then hold a final call with our Head of Product and Design.
We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are underrepresented at Tails.com.
During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.
