Application support engineer Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
Quick apply
Developer - Scala
Sage —Newcastle upon Tyne
- Hybrid work
- AWS
- Agile
- Annual leave
7h
Java Engineer
Version 1 —Newcastle upon Tyne
- Full-time
- Oracle
- Java
- SQL
- Employee assistance programme
- Employee discount
Quick apply
Senior Software Engineer (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Java
- AWS
- Mentoring
- Annual leave
Quick apply
Senior Software Engineer
Dräger UK & Ireland —Blyth
- Hybrid work
- Engineering
- C++
- No degree
Engineering Manager Core Experience - UK/IR market
LeoVegas Mobile Gaming Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- English
- Project management
- Driving
- Free parking
- Annual leave
Quick apply
Oracle EBS HCM Developer
Balfour Beatty —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Annual leave
Principal Software Engineer Backend Technologies, Platform (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- DevOps
- System design
- Java
- Annual leave
Quick apply
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Intermediate Java Software Engineer
Version 1 —Newcastle upon Tyne
- Full-time
- Azure
- DevOps
- Java
- Employee assistance programme
- Employee discount
Quick apply
Senior Software Developer - Scala
Sage —Newcastle upon Tyne
- Hybrid work
- AWS
- Agile
- Annual leave
7h
Senior Java Developer
Version 1 —Newcastle upon Tyne
- Full-time
- Oracle
- Java
- SQL
- Employee assistance programme
- Employee discount
Quick apply
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
1d
Junior DevOps Engineer
Giacom —Prudhoe
- Hybrid work
- DevOps
- AWS
- Python
- Annual leave
Quick apply
Junior Software Engineer
AX-ai Limited —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- SQL
- JavaScript
- Software development
- Free parking
Quick apply
AWS DevOps Engineer
Scrumconnect Consulting —Newcastle upon Tyne
- £60,000 - £65,000 a year
- DevOps
- AWS
- Travel
RPA Developer
Vertu Motors —Gateshead
- £40,000 - £50,000 a year
- Full-time
- Master's degree
- Databases
- Travel
- Employee discount
Quick apply
AWS DevOps Engineer
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- DevOps
- Java
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Senior Software Engineer
OpenWorks Engineering —Prudhoe
- Full-time
- Computer Science
- DevOps
- Engineering
Quick apply
AIOps Lead
M-KOPA —Newcastle upon Tyne
- Full-time
- Remote
- AI
- Leadership
10h

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application support engineer jobs near newcastle upon tyne, eng

2nd Line Support Technician

Vertu Motors -
Gateshead

Quick apply

Job details

Full-time
£29,252 a year

Benefits

Company pension

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Technical support incident logging
Organisational skills
Customer support
Training & development
Communication skills
Remote diagnostics
Help desk

Full job description

Vertu Head Office Gateshead

2nd Line Support Technician

Vertu House, Team Valley, Gateshead
Full-Time | Monday to Friday, 9:00am – 5:30pm (37.5 hours per week)
Salary: £29,252

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

As Vertu continues to grow, we're looking for a talented and customer-focused 2nd Line Support Technician to join our IT Support Team based at Vertu House in Team Valley, Gateshead.

At Vertu, technology plays a vital role in delivering exceptional experiences to both our customers and colleagues. Our IT team's mission is simple:

"To provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience."

If you're passionate about technology, enjoy solving problems, and want to develop your career within a supportive and ambitious organisation, we'd love to hear from you.

About the Role

As a 2nd Line Support Technician you will play a critical role in our IT support delivery organisation, providing support across a range of Vertu Motors IT systems and services. You will collaborate closely with the 1st line, field engineers and 3rd line support teams ensuring efficient resolution of end-user help requests and maintaining the performance and integrity of the IT infrastructure.

We expect dedication to the culture of learning and knowledge sharing within the team to facilitate the development of skills and provide opportunities to upskill and cross skill. An important element of the role of 2nd line is to support and help develop the skills of our 1st line support team.

What You'll Bring

We're looking for someone with a positive attitude, strong technical knowledge, and a genuine passion for delivering excellent service.

Key Responsibilities:

Prioritise, document, and actively resolve complex end-user help requests that have been passed to 2nd line
Troubleshoot issues in a timely and accurate manner, keeping users informed of progress.
Manage escalated calls, ensuring resolution to the end user’s satisfaction.
Feedback the solution of escalated calls to the team and management.
Maintain group assets including mobile phones, tablets and laptops and enforce good stock management practices, ensuring accuracy of the asset database.
Provide training and development to the 1st line team to support upskilling
Effective communication is essential in the delivery of our service. Therefore documenting each support ticket so that colleagues understand the current status is a critical element to maintain customer satisfaction. For any ticket where additional information is required to clarify the issue, the first contact should be attempted via telephone

Requirements:

A strong working knowledge of PCs, Microsoft operating systems, applications, Networks, and 365 platforms
Ability to remotely diagnose IT problems and resolve these problems
Exhaustive troubleshooting and problem solving before escalating to the wider team
Excellent communication and interpersonal skills
A polite and friendly telephone manner
Ability to work under pressure, and diffuse confrontational situations
Good organisational skills
A willingness to learn, grow and aid in development of other colleagues

Why Join Vertu?

We're proud to invest more in our colleagues' development than any other motor retailer. You'll be joining a business that genuinely supports career progression, continuous learning, and long-term career success.

Alongside a competitive salary, you'll benefit from:

25 days holiday plus bank holidays, increasing with length of service
Ongoing training and development opportunities
Clear career progression pathways within a growing business
Access to our online rewards platform with discounts and cashback across major retailers
Preferential Service Rates
Colleague Purchase Scheme
Share Incentive Scheme
Tool Insurance
Company Pension Scheme
Enhanced Maternity and Paternity Pay

Ready to Take the Next Step?

If you're looking for a role where you can develop your technical skills, work alongside a supportive team, and build a long-term career with a successful and growing organisation, we'd love to hear from you.

Apply today and discover where a career with Vertu could take you.

#LI-JC1

Quick apply

Refine Your Search

application support engineer jobs in newcastle upon tyne, eng

2nd Line Support Technician

Developer - Scala

Java Engineer

Senior Software Engineer (UK Remote)

Senior Software Engineer

Engineering Manager Core Experience - UK/IR market

Oracle EBS HCM Developer

Principal Software Engineer Backend Technologies, Platform (UK Remote)

IT Apprentice

Intermediate Java Software Engineer

Senior Software Developer - Scala

Senior Java Developer

Desktop Support Engineer - New Castle - Temp

Junior DevOps Engineer

Junior Software Engineer

AWS DevOps Engineer

RPA Developer

AWS DevOps Engineer

Senior Software Engineer

AIOps Lead

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Vertu Head Office Gateshead

2nd Line Support Technician

Join a Growing IT Team Supporting One of the UK's Leading Motor Retailers

What You'll Bring

Requirements:

Why Join Vertu?

Ready to Take the Next Step?

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