Client services manager Work, Jobs in Bampton, Oxf (with Salaries)

Customer Support Specialist
MyGraduationClip Ltd —Carterton
- £15 - £18 an hour
- Part-time
- Hybrid work
- Google Suite
- English
- Continuous improvement
- Health & wellbeing programme
- Gym membership
Quick apply
10h
Senior Account Manager
TVS Supply Chain Solutions —Banbury
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
14d
Private Client Manager
Value Retail —Bicester
- Full-time
- Organisational skills
- Communication skills
Corporate Account Manager
Oxford Professional Education —Summertown
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Head of Sales
The Ramsbury Brewing and Distilling Company Ltd —Marlborough
- £47,500 - £52,500 a year
- Full-time
- CRM software
- Business development
- Employee discount
- Sick pay
Quick apply
13d
Studio Coordinator
Jobs In. Fitness —Oxford
- £27,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
Office Manager
Mercury Engineering —Oxford
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
6d
Commercial Account Handler
Howden Group Holdings —Oxford
- Full-time
- Hybrid work
- Employee discount
Project Manager - Change & Transformation
Symmetry Search & Staffing Solutions —Swindon
- Up to £65,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- Agile
- Free parking
- Work from home
Quick apply
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- In-person
- Communication skills
Quick apply
Business Development Manager (BDM)
Ginger Digital —Hungerford
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Travel
- Free parking
Quick apply
3d
Village Advisor
Bupa —Witney
- £12,000 a year
- Part-time
- Employee discount
- Gym membership
Quick apply
Sales Manager Cotswolds
The Slaughters Manor House - Sales / Res / Events —Lower Slaughter
- £40,000 - £45,000 a year
- Weekend availability
- Hospitality
- Social media management
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
6d
Senior Account Manager
M3EU —Abingdon
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
Senior Project Manager
Orano —Abingdon
- Full-time
- Hybrid work
- Project management
- Travel
- Annual leave
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Senior Bid Manager
Satellite Applications Catapult —Didcot
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Management
- Business development
- IT
- Work from home
- Employee assistance programme
Senior Account Manager
Air IT —Abingdon
- Full-time
- Hybrid work
- Azure
- Communication skills
- Employee assistance programme
- Employee discount
Account Manager - Corporate Subscriptions, Applied Research Intelligence
Wiley —Oxford
- £53,100 - £78,767 a year
- Full-time
- Sales
- Business development
- Travel
Central Services Advisor
Complii —Oxford
- £15 an hour
- Part-time
- CRM software
- Databases
- Business development
Quick apply

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Customer Support Specialist

MyGraduationClip Ltd
Carterton

Quick apply

Job details

Part-time
£15 - £18 an hour
10 hours ago

Benefits

Health & wellbeing programme
Company pension
Gym membership
Flexible schedule

Qualifications

DaVinci Resolve
Google Suite
Ticket management
Business processes
English
Complaint handling
Continuous improvement
Ticket management systems
Adobe Premiere
Customer support
Customer interaction
Root cause analysis

Full job description

Company Overview

MyGraduationClip specialises in capturing and preserving graduation moments through innovative video and photography technology. Our mission is to create reliable, user-friendly products that enhance the graduation experience for students, families, and institutions. As a rapidly growing company with a small, agile team, we value curiosity, innovation, and a collaborative spirit. MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe.

Role

We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are resolved quickly, accurately, and with a friendly tone.

Reporting to the Operations Lead, you’ll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you’ll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you’ll have the opportunity to flex up with additional hours.

Key Responsibilities

Inbox & Ticket Management

Respond to inbound queries via email and ticketing system.
Resolve routine issues such as video/clip delivery problems, event info requests, and user payment questions.
Escalate B2B or complex queries to the Customer Relationships Manager or Ops Lead.

Customer Experience

Deliver a warm, approachable, and supportive tone in all communication.
Aim for “first-time resolution” — solving the problem fully in each reply.

Support Processes & FAQs

Use existing templates and FAQs to speed up responses.
Contribute new FAQs and improve templates as recurring issues arise.
Share insights on common queries with the Ops Lead to help improve systems.

Downtime Activities

Support quality checks on video/clip outputs to catch issues early.
Assist Ops Lead with light delivery/admin tasks (e.g., asset organisation, event prep checklists).
Prepare for peak season by building templates, automations, and onboarding resources.
Support the wider team by testing new features and providing root cause analysis for recurring issues.

About You (Required)

Customer-focused — you always put customers first, treating queries, complaints and refunds with the respect and detail that they deserve from a company like MyGraduationClip
Warm communicator — especially in writing, with a friendly, approachable style.
Organised — aiming for inbox zero! You endeavor to give every query a full and complete response
Problem-solver — you solve all queries fully, and take initiative to investigate beyond the surface level question.
Proactive — you work to improve FAQs, spot patterns, and suggest process improvements. All of which will improve the support we can provide to our customers.
Adaptable — steady in quieter months, flexible to work extra hours during the busy summer season.
Ownership mindset — comfortable being the first point of contact and driving support tasks to completion with minimal oversight.
Experience with Google Workspace (Gmail, Google Docs), and Slack or equivalent.
Minimum 2 years of experience in a customer support role as part of a small team.

Useful to have

Background in supporting digital media product (video content, image assets, etc)
Experience with video editors such as DaVinci resolve or Premiere Pro
Experience building or improving FAQs, macros, or template responses.

Key Performance Indicators (KPIs)

Response Times: Inbox managed daily, within agreed turnaround targets.
First-Time Resolution: Majority of issues resolved fully without back-and-forth.
Customer Satisfaction: Positive feedback on support interactions.
Efficiency & Insights: Recurring queries reduced through better FAQs and processes.

Job Type: Part-time

Pay: £15.00-£18.00 per hour

Benefits:

Company pension
Gym membership
Health & wellbeing programme

Application question(s):

Are you located within 20 miles of Carterton, Oxfordshire?
Do you have experience documenting processes and improving FAQs?
Please confirm you understand this is a PART TIME role with flexible hours?

Experience:

Customer support: 2 years (required)
Google Suite: 1 year (preferred)

Language:

English (required)

Work Location: Hybrid remote in Carterton OX18 1AD

Quick apply

Refine Your Search

client services manager jobs in bampton, oxf

Customer Support Specialist

Senior Account Manager

Private Client Manager

Corporate Account Manager

Head of Sales

Studio Coordinator

Office Manager

Commercial Account Handler

Project Manager - Change & Transformation

Account Manager

Business Development Manager (BDM)

Village Advisor

Sales Manager Cotswolds

Senior Account Manager

Senior Project Manager

Customer Success Manager

Senior Bid Manager

Senior Account Manager

Account Manager - Corporate Subscriptions, Applied Research Intelligence

Central Services Advisor

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