Learning and development manager Work, Jobs in Hyde, Gtm (with Salaries)

Learning and Development Advisor
JDSPORTS —Rochdale
- Weekend availability
- Customer service
- Project management
- Travel
- Employee discount
Quick apply
5d
People & Development Manager
Access Creative College —Manchester
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Human resources
- Communication skills
- Employee assistance programme
Quick apply
3d
Talent Acquisition & Learning & Development Advisor
Radisson Hotel Group —Manchester
- Full-time
- Hotel
- Communication skills
- Employee discount
Quick apply
Service Development Manager
EXL Service —Manchester
- Full-time
- Project management
- Bachelor's degree
- Organisational skills
- Employee stock purchase plan
Lead Conveyancing Trainer
PLS Solicitors —Altrincham
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Mentoring
- Employee assistance programme
- Employee discount
Incident Command Trainers
GMCA —Bury
11d
Group Sales Trainer / Talent Partner
K3 Advisory Group —Bolton
- £48,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Technical Trainer - Automotive Engineering
Royal Terberg Group —Elland
- Presentation skills
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
8d
Lead Training Manager (Retail)
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Employee discount
Quick apply
Technical Trainer - Automotive Engineering
Terberg DTS —Halifax
- Presentation skills
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Group Learning & Development Manager
Operam Education Group —Manchester
- Sales
- Business development
- Travel
Quick apply
Learning & Development Manager
Permanently Unique Group —Salford
- £55,000 - £60,000 a year
- Full-time
- Sales
- Project management
- Travel
Quick apply
Head of Leadership Development and Experience
Pets at Home —Cheadle
- Full-time
- Hybrid work
- Leadership
9d
Learning & Development Support Specialist
EG On The Move Ltd —Blackburn
- £28,000 - £32,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
5d
Learning and Development Coordinator
Kingsley Healthcare —Carrington
- £41,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
5d
People Development & Experience
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Human resources
- Gym membership
- Referral programme
Quick apply
Curriculum Manager - Infrastructure
Apprentify Group —Wilmslow
- Full-time
- Hybrid work
- Sales
- Education
- Continuous improvement
- Annual leave
Quick apply
Meetings and Events Operational Excellence Training Lead
Emota —Manchester
- Microsoft Office
- Project management
- Travel
- Annual leave
Quick apply
2d
Learning & Inclusion Partner
Emperor —Manchester
- Hybrid work
- Leadership
- Communication skills
- Flexible schedule
6d
Training Specialist
Mitie —Manchester
- Full-time
- Hospitality
- Travel
- Contracts
13d

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learning and development manager jobs near hyde, gtm

Learning and Development Advisor

JDSPORTS -
Rochdale

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Job details

Full-time
5 days ago

Benefits

Employee discount

Qualifications

Customer service
Adobe Captivate
Project management
Content management
Communication skills

Full job description

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Learning and Development Advisor

Responsible to: Executive Contact Operations Manager
Department: Customer Care
Location: Kingsway
Hours: 40 Per week–may include occasional early/late shifts and weekend cover Travel will be required as part of this role

Travel:
Role Description

Role purpose and scope:
To design and deliver innovative learning solutions across an omni-channel Customer Care environment, including system-based modules, interactive workshops, and digital learning tools. The role ensures compliance with regulatory standards (GDPR, PCI DSS) and supports continuous improvement through data-driven insights. This includes collaborating with stakeholders to align training with business objectives and fostering a culture of continuous learning and best practice sharing.

Responsibilities

Training Development & Delivery

Design and develop Customer Care training programs and materials

Develop system training modules for new tools and platforms

Conduct training sessions for new and existing staff

Create interactive workshops, role-playing scenarios, and simulations

Deliver both in-person and virtual training sessions

Integrate microlearning and video-based content for quick skill reinforcement

Curriculum & Content Management

Develop training manuals, guides, and e-learning modules

Update training content based on company policies and industry best practices

Create assessment tools and quizzes to evaluate learning outcomes

Maintain training documentation and resources

Collaborate with IT and Operations to ensure training content reflects system updates and process changes

Implement Learning Management System (LMS) for tracking and reporting

Skills Development

Train staff on communication skills, active listening, and empathy

Teach conflict resolution and de-escalation techniques

Provide product knowledge training

Coach employees on using Customer Care software and tools

Coach on omni-channel communication strategies (voice, email, chat, social)

Embed digital literacy and system navigation skills

Performance Monitoring

Assess trainee progress and provide feedback

Monitor customer service metrics and identify training needs

Conduct follow-up sessions and refresher training

Evaluate training effectiveness and make improvements

Use analytics from LMS and performance dashboards to identify skill gaps

Report ROI of training initiatives to leadership

Quality Assurance

Ensure training aligns with company standards and values

Monitor call quality and provide coaching recommendations

Support staff with ongoing development strategies

Maintain compliance with industry regulations (GDPR, PCI DSS)

Outsource Partner Support

Train Outsourced Customer Care Teams on company standards, processes, and brand values

Ensure Outsource Partners maintain the same service quality as in-house

Conduct periodic assessments of Outsourced operations and training effectiveness

Share product updates, policy changes, and new procedures with partner teams

Travel to Outsource partner locations to conduct face-to-face training

Develop scalable training frameworks for global partners

Create cultural sensitivity modules for cross-border teams

Additional Skills Needed

Ability to work effectively across different cultures and time zones

Adapt to different working styles and business practices

Create standardised processes that work across multiple locations

Strong knowledge of instructional design principles and adult learning theory

Experience with e-learning authoring tools (Articulate, Captivate) and LMS platforms

Ability to analyse training impact using data and KPIs

Project management skills for coordinating multi-location rollouts

Provide support to Customer Care on calls and emails during busy periods or upon request

Any other ad hoc tasks requested by Management

.

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time

#JD

Quick apply

Refine Your Search

learning and development manager jobs in hyde, gtm

Learning and Development Advisor

People & Development Manager

Talent Acquisition & Learning & Development Advisor

Service Development Manager

Lead Conveyancing Trainer

Incident Command Trainers

Group Sales Trainer / Talent Partner

Technical Trainer - Automotive Engineering

Lead Training Manager (Retail)

Technical Trainer - Automotive Engineering

Group Learning & Development Manager

Learning & Development Manager

Head of Leadership Development and Experience

Learning & Development Support Specialist

Learning and Development Coordinator

People Development & Experience

Curriculum Manager - Infrastructure

Meetings and Events Operational Excellence Training Lead

Learning & Inclusion Partner

Training Specialist

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