It support Work, Jobs in Hemswell, Lin (with Salaries)

Level 1 & Level 2 Service Desk Analyst
GBA Group of Companies —Grimsby
- Full-time
- Azure
- Customer service
- Windows
Quick apply
10d
IT Systems & Support Specialist
Axiom Technologies —Lincoln
- Full-time
- Azure
- Customer service
- Salesforce
IT Support Assistant
GEV Wind Power —Hessle
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Analysis skills
- Free parking
- Annual leave
Quick apply
Product Support Specialist
The Good Travel Collective —Hessle
- £29,000 - £34,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Hotel
- Free parking
- Health & wellbeing programme
Quick apply
9d
Operations Subject Matter Expert
PLEXSYS —Lincoln
- Full-time
- Microsoft Word
- Microsoft Excel
- Military
Quick apply
Senior Service Desk Engineer (3rd Line / with Field)
HBP Group —Scunthorpe
- £40,000 - £45,000 a year
- Full-time
- Azure
- Travel
Quick apply
3d
Technical Support Engineer
Siemens Energy —Lincoln
- Full-time
- Engineering
- Maintenance
- Microsoft Office
- Annual leave
17h
IT Apprentice
North Lincolnshire Council —Scunthorpe
- £15,435 a year
- Full-time
3h
IT Support Team Leader
LCS IT Solutions Ltd —Lincoln
- £30,000 - £34,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Free parking
Quick apply
13d
IT Technician (12 months FTC)
Lincat —Lincoln
- £28,000 a year
- Full-time
- Computer Science
- Analysis skills
- Computer networking
Quick apply
1st Line Support Technician
Tevalis —Kingston upon Hull
- £28,000 a year
- Weekend availability
- Hospitality
- Software troubleshooting
- In-person
- Free parking
- Employee assistance programme
Quick apply
1st Line IT Engineer
Wren —Barton-upon-Humber
- £26,500 - £28,000 a year
- Hybrid work
- Software troubleshooting
- Continuous improvement
- Communication skills
- Employee discount
- Gym membership
Quick apply
IT Support and Field Technician
Kisimul —Lincoln
- £35,000 - £37,000 a year
- Full-time
- Azure
- Customer service
- Travel
- Employee assistance programme
- Flexible schedule
Quick apply
17h
2nd Line Support Technician
Newark and Sherwood District Council —Newark-on-Trent
- £31,022 - £32,597 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Annual leave
10d
Systems Administrator
Haith Group —Doncaster
- £28,000 - £30,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
- Free parking
- Employee assistance programme
Quick apply
IT Support Apprentice
QA Apprenticeships —Doncaster
- £15,600 a year
- Full-time
- Computer networking
- IT
- Communication skills
2d
Service Desk Analyst
Genuit Group —Doncaster
- Full-time
- Customer service
- Windows
- Travel
8d
Customer Service Advisor - Doncaster
EE —Doncaster
- £26,116 - £26,738 a year
- Customer service
Portal Support Specialist
CPM Holdings, Inc. —Brough
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Bachelor's degree
- Annual leave
Quick apply
IT Desktop Engineer
Wren —Barton-upon-Humber
- Azure
- Windows
- Microsoft Office
- Employee discount
- Gym membership
Quick apply

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Level 1 & Level 2 Service Desk Analyst

GBA Group of Companies -
Grimsby

Quick apply

Job details

Permanent | Full-time
10 days ago

Benefits

Company pension
On-site parking

Qualifications

Microsoft Windows Server
TCP
Driving Licence
Azure
Customer service
Microsoft SQL Server
Windows
Microsoft Office
DHCP
Project management
Driving
Remote access software
Scripting
Computer networking
DNS
SharePoint
Solarwinds
IT
VMWare
TCP/IP
Root cause analysis
Communication skills
PowerShell
Active Directory
Intune
VPN

Full job description

Level 1 & Level 2 IT Service Desk Analyst

Overview

GB Agencies Ltd is seeking enthusiastic and customer-focused Level 1 & Level 2 Service Desk Analysts to join our growing IT team.

You will be responsible for providing first and second-line technical support across the business, ensuring users receive an exceptional level of IT service while maintaining the stability, security and performance of our IT infrastructure.

This is an excellent opportunity for someone looking to develop their career within infrastructure, systems administration and cloud technologies while working with a wide range of enterprise technologies.

Key Responsibilities

Service Desk Support

Act as the first point of contact for IT incidents and service requests via phone, email and service desk portal.
Log, prioritise and manage incidents using the IT Service Management (ITSM) system.
Troubleshoot hardware, software, networking and Microsoft 365 issues.
Resolve incidents within agreed Service Level Agreements (SLAs).
Escalate complex issues to senior engineers where appropriate.
Provide excellent customer service and regular communication throughout the incident lifecycle.
Produce and maintain technical documentation and knowledge base articles.
Support user onboarding and offboarding, including account creation, hardware provisioning and software deployment.

Level 1 Responsibilities

Password resets and account management.
Microsoft 365 user administration.
Active Directory user, group and computer management.
Printer installation and troubleshooting.
Laptop, desktop and peripheral support.
Basic Windows 10/11 troubleshooting.
Microsoft Office application support.
Basic network troubleshooting (Wi-Fi, VPN, DNS, DHCP).
Mobile device support.
Hardware builds and deployments.
Software installation and configuration.
Remote support using remote assistance tools (ie, Datto RMM)

Level 2 Responsibilities

Administration of Windows Server virtual environments.
Active Directory administration including Group Policy management.
Microsoft Entra ID (Azure AD) administration.
Hybrid Microsoft 365 administration.
Exchange Online administration.
Windows Server patch management and maintenance.
Microsoft Endpoint Manager / Intune device management.
Windows Update and WSUS management (where applicable).
File server and permissions administration.
DNS, DHCP and network troubleshooting.
VPN troubleshooting and configuration.
Hyper-V and VMware administration.
Backup monitoring and recovery.
Endpoint security administration (SentinelOne or equivalent).
Root cause analysis of recurring issues.
Support infrastructure changes and IT projects.

Essential Requirements & Technical Skills

Minimum of 2 years' experience in a Level 2 IT Service Desk or Desktop Support role.
Strong administration and support experience with Windows 10/11, Windows Server 2016/2019/2022, Active Directory, Group Policy, Microsoft Entra ID (Azure AD), Microsoft 365, Exchange Online, SharePoint, OneDrive, Teams and Intune/Endpoint Manager.
Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, wireless networking, remote desktop services and network printing.
Experience administering Windows Server environments, including patch management, endpoint security, multi-factor authentication (MFA), BitLocker, user access management, backup and recovery.
Experience using an IT Service Management (ITSM) platform such as SolarWinds Service Desk or similar.
Experience using infrastructure monitoring and support tools such as Nagios/CheckMK, SQL Server monitoring, vulnerability assessment tools, remote support software and IT asset management systems.
Experience with Cisco switching/routing, SD-WAN and PowerShell scripting would be advantageous.
Project management experience
Full UK driving licence with business insurance.
Full right to work in the UK (please note that sponsorship is not available for this role).

Skills & Attributes

We are looking for someone who:

Has excellent troubleshooting, analytical and problem-solving skills.
Is proactive, self-motivated and capable of taking ownership of tasks from start to finish
Can prioritise workload effectively and manage multiple tasks
Has excellent customer service, communication and interpersonal skills.
Produces clear technical documentation with strong attention to detail.
Works well independently whilst also contributing positively within a collaborative team.
Demonstrates a passion for technology, continuous improvement and delivering exceptional IT support.

Working Hours

Full-time, Monday to Friday.
Participation in an out-of-hours support rota when required.
Primarily office-based with occasional travel to company sites.

What We Offer

Competitive salary.
Company pension.
Ongoing training and professional development.
Exposure to enterprise Microsoft technologies.
Opportunities to progress into Infrastructure, Systems Administration or Cloud Engineering.
Friendly and supportive IT team.

Please note that we are unable to offer sponsorship for this position. Applicants must already have the legal right to work in the UK.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Benefits:

Company pension
On-site parking

Ability to commute/relocate:

Grimsby DN31 3UA: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have British citizenship or indefinite leave to remain in the UK?

Experience:

Service desk support: 2 years (required)

Licence/Certification:

Full UK or full EU Driving license? (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

it support jobs in hemswell, lin

Level 1 & Level 2 Service Desk Analyst

IT Systems & Support Specialist

IT Support Assistant

Product Support Specialist

Operations Subject Matter Expert

Senior Service Desk Engineer (3rd Line / with Field)

Technical Support Engineer

IT Apprentice

IT Support Team Leader

IT Technician (12 months FTC)

1st Line Support Technician

1st Line IT Engineer

IT Support and Field Technician

2nd Line Support Technician

Systems Administrator

IT Support Apprentice

Service Desk Analyst

Customer Service Advisor - Doncaster

Portal Support Specialist

IT Desktop Engineer

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