Software analyst Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Service Desk Analyst
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
Service Desk Analyst
Cora Health —Newcastle upon Tyne
- Up to £27,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Employee assistance programme
5d
Test Automation Engineer
Version 1 —Newcastle upon Tyne
- Full-time
- Java
- AWS
- JavaScript
- Employee assistance programme
- Employee discount
Quick apply
Associate Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
12d
Lead Frontend Engineer - Java & Open Source (Private & FS)
Version 1 —Newcastle upon Tyne
- Full-time
- Java
- AWS
- JavaScript
- Employee assistance programme
- Employee discount
Quick apply
Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
2d
Senior Automation Test Engineer
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Java
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Senior HR MI, Systems & Analytics Analyst
Sopra Steria —Newcastle upon Tyne
- Up to £52,000 a year
- Hybrid work
- Analysis skills
- Travel
- Human resources
- Annual leave
12d
Analyst: Application Testing
Norton Rose Fulbright —Newcastle upon Tyne
- Computer Science
- Engineering
- SQL
Project & Cost Accounting Analyst
Arup —Newcastle upon Tyne
- Oracle
- Customer service
- ERP systems
11d
QAT Analyst (SC Cleared)
Scrumconnect Consulting —Newcastle upon Tyne
- £300 a day
- Engineering
- Analysis skills
- JavaScript
9d
Test Engineer
Scrumconnect Consulting —Newcastle upon Tyne
- £45,000 - £50,000 a year
- AWS
- APIs
- Agile
Senior QAT Analyst (SC Cleared)
Scrumconnect Consulting —Newcastle upon Tyne
- £350 a day
- DevOps
- JavaScript
- Mentoring
9d
Senior Test Engineer
Health Research Authority —Newcastle upon Tyne
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Java
- JavaScript
- AI
6d
Higher Scientific Officer - Monitoring
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £41,375 a year
- Part-time
- Remote
- Analysis skills
- Presentation skills
- Leadership
10d
Senior Scientific Officer - Monitoring
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Remote
- Analysis skills
- Presentation skills
- Leadership
10d
CCTV Operator
ASEL —Gateshead
- Computer literacy
- Analysis skills
- Communication skills
- Employee assistance programme
6d
Senior Test Automation Engineer
Version 1 —Newcastle upon Tyne
- Hybrid work
- Java
- AWS
- Contracts
- Employee assistance programme
- Employee discount
Quick apply

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Service Desk Analyst
Cora Health —Newcastle upon Tyne
Act as the first point of contact for all IT incidents and service requests, delivering excellent customer service.
Up to £27,000 a year
5d
Service Desk Analyst
Norton Rose Fulbright —Newcastle upon Tyne
Experience of working as either 1st or 2nd line in a busy professional services environment, supporting 2000+ customers. Exchange 2016 (Online & On Premise).

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software analyst jobs near newcastle upon tyne, eng

Service Desk Analyst

Norton Rose Fulbright -
Newcastle upon Tyne

Apply Now

Job details

Full-time

Qualifications

Azure
SCCM
Encryption
Windows
ITIL
iManage
ServiceNow
Application support
Communication skills
Active Directory
Intune
VPN

Full job description

Practice Group / Department:

IT Regional - Service Desk - Newcastle

Job Description

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service.

With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.

Because while individuals can do well, together we achieve something extraordinary.

The Team
The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for our UK and International Offices.

The key focus of the team is to deliver a world class IT service to the business.

The Role
Reporting to the Service Desk Team Leader, this is a highly customer focused and visible role requiring excellent first line and application support skills.

Key Responsibilities

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
Receiving, logging and managing calls from internal staff via telephone and email
1st line support - troubleshooting IT related problems in relation to software, hardware, access rights and mobile working solutions (iPhone, Intune, AVD and VPN)
Ensuring all contact with customers is logged within the ITSM tool (ServiceNow), making use of all incident templates and processes that are built into the system
Take ownership of customer problems, proactively reviewing, updating and attempting fixes for all tickets in personal queue. Following up the status of problems on the customer's behalf (when escalated outside of the Service Desk) and communicating the progress in a timely manner.
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Assist with the creation of Knowledge Base Articles, Incident Templates and Standard Operating Procedures to assist team with handling Incidents/Requests
Work with team mates to ensure that there are sufficient staff members available to take phone calls throughout the working day
Proactively identifying potential Major Incidents and following the necessary escalation processes
Responsible for handling most of the telephone calls made to the Desk
Proactively reviewing, updating and attempting to perform same day fixes on all “unassigned” tickets within ServiceNow (Incidents as well as Service Requests)
Aim to deliver an 90% first time fix rate on all Incidents
Aim to fulfil all Service Requests and resolve all Incidents within agreed SLA period

Skills and Experience Required

Experience of working as either 1st or 2nd line in a busy professional services environment, supporting 2000+ customers.
Experience working with high profile, VIP customer
Ability to troubleshoot and understand the customers’ requirements, to be able to deliver the right solution to meet their ‘needs’ rather than their ‘wants’.
Process driven, with the ability to focus on the end result/be a completer, finisher.
Excellent written and communication skills.
ITIL Qualified (Desirable)

Candidates must have knowledge of supporting the following :

Microsoft Windows 11
Microsoft 365
Exchange 2016 (Online & On Premise)
InTune / AD
VPN Solutions
Video Conferencing solutions (Zoom and Teams)
Mobile Devices and Mobile Device Management solutions
Printing solutions (Desktop and MFD)
Active Directory and Azure Active Directory
Encryption software

Desired candidate would also have knowledge of supporting the following

iManage DMS (or other Document Management Systems)
Apple iPhones
File transfer solutions
Mimecast email management
SCCM (reporting, collection management, log analysis)
Document Management tools

Shift Information

Hybrid working – our firm policy is for colleagues to attend the office a minimum of two days per week.
The Service Desk Analyst will work a 7 hour shift any time between 8am-8pm Monday to Friday. The candidate must be available to work during these times
Working a total of 35 hours per week
Shift times are on a rotation basis

#LI-JC1 #LI-Hybrid

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.

Apply Now

Refine Your Search

software analyst jobs in newcastle upon tyne, eng

Service Desk Analyst

Service Desk Analyst

Test Automation Engineer

Associate Product Manager

Lead Frontend Engineer - Java & Open Source (Private & FS)

Product Manager

Senior Automation Test Engineer

Senior HR MI, Systems & Analytics Analyst

Analyst: Application Testing

Project & Cost Accounting Analyst

QAT Analyst (SC Cleared)

Test Engineer

Senior QAT Analyst (SC Cleared)

Senior Test Engineer

Higher Scientific Officer - Monitoring

Senior Scientific Officer - Monitoring

CCTV Operator

Senior Test Automation Engineer

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