Technical support occupations Work, Jobs in Dronfield, Dby (with Salaries)

IT Engineer Level 2
1101 Limited —Sheffield
- From £30,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Travel
- IT
- Free parking
- Paid training
Quick apply
5d
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Paid training
Quick apply
8d
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
Service Desk Analyst
Genuit Group —Doncaster
- Full-time
- Customer service
- Windows
- Travel
Operational Training Support
M Group —Sheffield
- £28,000 - £30,000 a year
- Annual leave
- Employee assistance programme
5d
Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
1d
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
1d
IT Support Technician
Equip Outdoor Technologies UK —Alfreton
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
8d
Information, Systems & Technology (IST) Trainer
Derbyshire Fire & Rescue —Codnor
- £37,280 a year
- Temporary
- Microsoft Office
- Travel
- Annual leave
- Employee discount
8d
IT Field Engineer
SBK Computers Ltd —Chesterfield
- From £28,730 a year
- Weekend availability
- Azure
- Windows
- Microsoft Office
- Free parking
- Sick pay
Quick apply
9d
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- JavaScript
- Free parking
Quick apply
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
IT Application Support
Advanced Supply Chain Group —Sheffield
- £30,000 - £43,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- JavaScript
- Annual leave
NOC/NSCC Technician I
Transaction Network Services —Sheffield
- 12 hour shift
- Azure
- Salesforce
- AWS
1d
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Customer service
- Data analysis skills
- Administrative experience
Print Service Desk Technical Customer Support Engineer - Level 4
HP —Sheffield
- Full-time
- Data analysis skills
- Java
- SQL
8d
IT Support Apprentice
QA Apprenticeships —Doncaster
- £15,600 a year
- Full-time
- Computer networking
- IT
- Communication skills
11d
2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- Customer service
- SQL
- HTML
- Free parking
- Sick pay
8d

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IT Engineer Level 2

1101 Limited -
Sheffield

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
5 days ago

Benefits

Free parking
Paid training
Health & wellbeing programme
Cycle to work scheme
Work from home
Private medical insurance
Flexible schedule
Car scheme
On-site parking

Qualifications

Driving Licence
IT

Full job description

About the job

Job title: IT Service Engineer – Level 2
Hours: 37.5, Monday to Friday
Contract: Full-time, permanent
Location: Sheffield — hybrid after probation

1101 is a trusted digital transformation partner. We help businesses across the UK optimise their processes by combining practical advice and technology with strong security and dependable support.

Are you someone who enjoys solving technical problems, keeping systems running smoothly and helping people feel confident with their technology? If you can stay calm under pressure, communicate clearly and take satisfaction in helping people resolve issues, we’d love to hear from you.

We’re looking for a IT Service Engineer – Level 2 to join our growing Service Desk team. In this role, you’ll provide second-level technical support to clients, help keep businesses operational, resolve issues efficiently and contribute to a friendly, reliable and customer-focused service.

What you’ll be doing

You’ll play an important part in our Service Desk, supporting both reactive technical issues and proactive service delivery. Your role will include:

Answering helpdesk calls or tickets and offering clear, professional guidance.
Taking responsibility for Level 2 technical issues and seeing them through to resolution.
Resolving hardware and software issues remotely and on client sites where required.
Completing tickets in line with agreed SLAs, priorities, best practice and quality standards.
Escalating tickets to Level 3 when required, ensuring all details are clear and complete.
Mentoring Level 1 colleagues to review unresolved incidents and identify appropriate next steps.
Accurately documenting completed work in the Knowledge Base to support shared learning and consistent service delivery.
Supporting relevant project activity and RFCs.
Liaising with external vendors where required to help identify effective solutions for clients.
Supporting service improvement by identifying opportunities to improve the Service Desk environment and client experience.

What we’re looking for

We’re looking for someone who brings the right technical knowledge, communication style and team-focused approach. You’ll ideally have:

At least 12 months’ experience working in a second-line support role.
Good knowledge of IT Service Desk delivery, including software and hardware solutions.
An understanding of current industry trends, emerging technologies and best practice.
A clear, professional and approachable communication style.
The ability to explain technical steps clearly to non-technical users, both over the phone and remotely.
A methodical and practical approach to problem solving, including the ability to identify and report back on root causes.
Good interpersonal skills and a collaborative approach to working with colleagues and clients.
The ability to remain calm, organised and supportive when managing competing priorities.
The ability to work effectively and reliably to the required standard when working remotely.
A full UK driving licence, due to the need to attend client sites when requested.
The right to work in the UK.

What you can expect from us

Career progression.
Paid training and certifications.
Hybrid working.
Flexible hours.
Vitality membership.
Bike-to-Work scheme.
EV car scheme, subject to eligibility criteria.
A supportive team environment where contribution, development and service quality are valued.

Our values

At 1101, we aim to maintain high standards of customer service while living our values of Enhancement, Competency, Responsibility, Inclusivity, Respect and Enjoyment in the way we work with each other and our clients.

Inclusion statement

As an inclusive employer, we welcome applicants from all backgrounds and with a diverse range of skills and experience. Everyone plays their part. If you need a reasonable adjustment during the recruitment process so you can perform at your best, please let us know — we’re here to support you.

If this sounds like the kind of role where you could do well, we’d love to hear from you.

Please note: should we receive a high volume of applications, we may close the advert earlier than the advertised closing date.

Pay: From £30,000.00 per year

Benefits:

Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Work from home

Work authorisation:

United Kingdom (required)

Willingness to travel:

50% (required)

Work Location: Hybrid remote in Sheffield S2 3AQ

Quick apply

Refine Your Search

technical support occupations jobs in dronfield, dby

IT Engineer Level 2

Holiday Cover Support Analyst (Flexible Hours)

Desktop Support Analyst

Level 1 Helpdesk Engineer

Service Desk Analyst

Operational Training Support

Digital Transformation - IT Service Support Agent

Level 2 Helpdesk Engineer

Dropbox Hypercare - IT Service Support Agent

IT Support Technician

Information, Systems & Technology (IST) Trainer

IT Field Engineer

Technical Support

Service Desk Analyst - Tier I

IT Application Support

NOC/NSCC Technician I

Systems Support (Occupational Health)

Print Service Desk Technical Customer Support Engineer - Level 4

IT Support Apprentice

2nd Line Support Analyst

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