Customer experience analyst Work, Jobs in Leicester, Lec (with Salaries)

Customer Insights Analyst
Sinfloro Fragrance and Retail Solutions Ltd —Leicester
- £33,000 - £40,000 a year
- Full-time
- CRM software
- English
- Analysis skills
- Flexitime
- Sick pay
Quick apply
13d
Business Analyst (Wacoal Europe)
Bravissimo —Kettering
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Bachelor's degree
Quick apply
Pricing, Data & Analytics Cohort
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
4d
Pricing & Data Analyst
Parkland Fleet Solution —Loughborough
- £13 - £20 an hour
- Part-time
- English
- Maths
- In-person
Quick apply
12d
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- Mentoring
- Employee assistance programme
Quick apply
Senior Pricing Analyst
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Annual leave
ERP Support Analyst
ECF Ltd —Leicester
- £27,000 - £35,000 a year
- Continuous improvement
- No degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
11d
Supply Planner
Cromwell —Leicester
- Full-time
- Analysis skills
- Power tools
- Communication skills
- Annual leave
- Sick pay
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- In-person
- Communication skills
Quick apply
9d
Business Intelligence Analyst
Xylem —Nottingham
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
Pricing Analyst
Gallagher Bassett —Meadows
- £57,000 - £111,000 a year
- Full-time
- Bachelor's degree
- Communication skills
- Flexible schedule
Procurement Analyst
Gallagher —Meadows
- £57,000 - £111,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Contracts
- Flexible schedule
Senior Test Analyst
NEXT —Leicester
- Full-time
- Mentoring
- Communication skills
- Free parking
- Employee discount
7d
Integration Analyst
Trelleborg Medical Solutions —Leicester
- Hybrid work
- Computer Science
- Bachelor's degree
- Travel
Website Optimisation Analyst
Games Workshop —Nottingham
- Hybrid work
- Free parking
- Employee discount
10d
Home Risk Pricing Manager
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
Vehicle Analyst
Hastings Direct —Leicester
- Full-time
- Hybrid work
- SQL
- Python
- Annual leave
Associate Analytics
Gallagher Bassett —Meadows
- £70,500 - £137,500 a year
- Remote
- Microsoft Powerpoint
- Computer Science
- Master's degree
Data Analyst II
ENSEK —Nottingham
- Hybrid work
- SQL
- Analysis skills
- Annual leave
Lead Debt Recovery Performance Analyst
Equifax —Nottingham
- Full-time
- Google Suite
- Databases
- Maths
- Sick pay

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customer experience analyst jobs near leicester, lec

Customer Insights Analyst

Sinfloro Fragrance and Retail Solutions Ltd
Leicester

Quick apply

Job details

Permanent | Full-time
£33,000 - £40,000 a year
13 days ago

Benefits

Additional leave
Flexitime
Paid volunteer time
Sick pay

Qualifications

CRM software
Power BI
Dashboard visualisation
Report generation
Stakeholder collaboration
Digital analytics tools
Data quality analysis
Stakeholder liaison
SQL querying
Performance reporting in digital marketing
Process improvement
English
E-commerce
Tableau
Power BI data visualisation
Customer segmentation
Analysis skills
Market research
Data management
Management reporting
Audience segmentation
A/B testing
Data visualisation
Market analysis and research experience
Google Analytics
Adobe Analytics
Data analysis within retail industry
Analytics

Full job description

About the Role

Sinfloro Fragrance and Retail Solutions Ltd provides fragrance retail, beauty-product distribution, e-commerce support, customer analytics and promotional campaign services.

We are looking for an analytical, commercially aware and detail-focused Customer Insights Analyst to help the business better understand customer behaviour, product preferences and campaign performance.

The successful candidate will analyse customer, sales and digital-channel data to identify trends and provide practical recommendations. You will work closely with marketing, e-commerce, sales and product teams to improve customer engagement, retention, product selection and promotional activity.

This mid-level position is suitable for candidates with experience in customer analytics, marketing analysis, retail data, e-commerce reporting, consumer research or business intelligence.

Key Responsibilities

Customer Behaviour Analysis: Review purchasing patterns, product preferences, order frequency and customer engagement.

Customer Segmentation: Group customers using relevant characteristics, behaviours and purchasing activity.

Sales Analysis: Analyse fragrance and beauty-product performance across customer groups, channels and periods.

Campaign Evaluation: Measure the results of email, social-media, paid-media and promotional campaigns.

Retention Analysis: Identify patterns relating to repeat purchases, customer loyalty and inactivity.

Digital Analytics: Review website traffic, product-page activity, conversion rates and purchasing journeys.

Product Insights: Identify customer demand, emerging preferences and underperforming product categories.

Reporting: Prepare regular dashboards, reports and summaries for marketing and commercial teams.

Data Validation: Check customer and campaign datasets for missing, duplicated or inconsistent information.

Market Research Support: Assist with surveys, competitor reviews and customer-feedback analysis.

Testing Support: Help evaluate promotional offers, campaign messages, website changes and customer experiences.

Forecasting Support: Use historical data and current trends to support demand and campaign planning.

Stakeholder Collaboration: Present findings clearly to marketing, sales, product and management teams.

Recommendation Development: Translate analytical findings into practical actions that can improve performance.

Process Improvement: Recommend improvements to customer-data collection, reporting and analytical workflows.

What We Are Looking For

At least 2 years of experience in customer insights, marketing analytics, retail analysis, e-commerce reporting or a related role.
Strong numerical and analytical skills.
Advanced confidence using Microsoft Excel or comparable spreadsheet software.
Experience preparing dashboards, reports and performance summaries.
Ability to identify trends and explain their commercial significance.
Good understanding of customer journeys, conversion and retention.
Strong attention to detail and accurate data-management abilities.
Good written and spoken English.
Ability to present analytical findings to non-technical stakeholders.
Strong organisation and deadline-management skills.
Ability to manage several reporting tasks and changing priorities.
Commercially aware and collaborative approach to work.

Preferred Qualifications

Qualification in Marketing, Business, Economics, Statistics, Data Analytics or a related subject.
Experience in fragrance, beauty, fashion, retail, consumer goods or e-commerce.
Familiarity with Google Analytics, Adobe Analytics or comparable digital-analytics tools.
Experience using Power BI, Tableau or another reporting and visualisation platform.
Basic knowledge of SQL or customer-database queries.
Familiarity with customer-relationship management and email-marketing platforms.
Experience with customer segmentation, campaign measurement or A B testing.
Understanding of data-protection and responsible customer-data handling.

Pay: £33,000.00-£40,000.00 per year

Benefits:

Additional leave
Flexitime
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer experience analyst jobs in leicester, lec

Customer Insights Analyst

Business Analyst (Wacoal Europe)

Pricing, Data & Analytics Cohort

Pricing & Data Analyst

Application Support Analyst (Nights)

Senior Pricing Analyst

ERP Support Analyst

Supply Planner

Support Analyst

Business Intelligence Analyst

Pricing Analyst

Procurement Analyst

Senior Test Analyst

Integration Analyst

Website Optimisation Analyst

Home Risk Pricing Manager

Vehicle Analyst

Associate Analytics

Data Analyst II

Lead Debt Recovery Performance Analyst

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