It customer experience support analyst Work, Jobs in Halifax, Wyk (with Salaries)

Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
IT Business Analyst
Yorkshire Water —Bradford
- £42,774 - £53,469 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Flexible schedule
5d
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
13d
Data and IT analyst
Alpha May Care First Limited —Wakefield
- Up to £27,000 a year
- Full-time
- Microsoft Excel
- Azure
- Data analysis skills
- Health & wellbeing programme
- Sick pay
Quick apply
4d
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst, Judicial Digital Services, Judicial Office
Ministry of Justice —Leeds
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
13d
Junior Data Analyst Apprentice
QA Apprenticeships —Elland
- £18,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Maths
3d
Digital Portfolio Analyst
HM Revenue and Customs —Leeds
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Travel
- Work from home
3d
Business Analyst - 6 month contract
Zenith —Leeds
- Continuous improvement
- Communication skills
7d
Data Analyst
Evri —Leeds
- £29,000 - £32,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
3d
IT Analyst
JMW Solicitors —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Data Analyst
Hermes Europe —Leeds
- £12.71 an hour
- Analysis skills
- Travel
- No travel
3d
PMO Support Analyst
TPT Retirement Solutions —Leeds
- Microsoft Office
- Presentation skills
- Communication skills
Project Support Office Analyst
Data Communications Company —Manchester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Data Analyst
Bruntwood —Manchester
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Annual leave
5d
IT Lead Business Analyst
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
- Annual leave
- Flexible schedule
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Manchester
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
Cyber Security SOC Analyst (L1)
wavenet —Birstall
- Full-time
- Azure
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
14d
Incident Management Analyst
Redcentric plc —Harrogate
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills

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Application Support Analyst

JLA -
Ripponden

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year

Benefits

On-site parking

Qualifications

Driving Licence
Customer service
Relational databases
ERP systems
Microsoft Office
SQL
C
Release management
APIs
IT
Application support
Root cause analysis
Communication skills
Python

Full job description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

Role overview

We are looking for a Service Application Manager to join our dynamic and vibrant Technology team. You will support the development and maintenance of our Service System’s, working autonomously and as part of the Tech team to handle user issues, support enhancements and day to day BAU activity.

In this role for the Tech team, you will need to be an enthusiastic problem solver who never shies away from a challenge, with excellent customer service skills which will enable you to support and deliver the exceptional service our colleagues have come to expect from the Tech team.

We are looking for highly self-motivated and pro-active applicants who have a marked interest in business systems, analysis, alignment and processes. The successful applicant will have a good, general knowledge of the MS Office tools in a networked PC environment. Previous experience of Field Service Management Systems or ERP Systems with a willingness to learn new software programs. With the ability to work quickly and to short deadlines, the successful applicant will need to have the ability to use their own initiative and ideas to solve problems

The successful applicant will need to have excellent communication skills to provide support to stakeholders at various levels across the Company, using range of methods such as phone, emails and video calls. Applicants will also need to possess a high attention to detail and be a methodical, analytical and logical thinker whilst working in a fast-paced environment. With the ambition to grow and progress within the business.

Key tasks

Ensure that all internal customers are provided with the service and help they require under the guidance of the Service Application Manager.
Use a positive problem-solving attitude to resolve routine and wide-ranging incidents, striving for a first call resolution.
Implement solutions to problems using available collateral such as user guides and technical manuals.
Utilise online resources such as the ‘Knowledgebase’ to resolve customer troubles whilst also collecting and maintaining a problems and solutions knowledge base that colleagues can use.
Develop extensive functional and technical knowledge of JLA’s Service System’s and the underlying technology stack.
Manage configuration and maintenance changes, including maintaining the system user accounts and permissions.
Use native application development tools to configure and customise the application and its functionality to align with business processes using JLA standards.
Mine and manipulate data using MS and SQL tools.
Converting non-technical stakeholder requirements to technical specifications.
Supporting strategic business projects (small to large) through design, development and deployment as well as stakeholder management.
Document all developments and configuration changes to JLA standards.
Responsible for user account management and system administration.
Act as the point of escalation for incidents, driving triage, coordination and resolution, and providing clear stakeholder communications.
Lead problem management for recurring faults, performing root cause analysis and implementing preventative measures.

Knowledge and Skills

Demonstrable experience administering Business Applications in a corporate environment
Practical experience designing and configuring Business process
Ability to diagnose and coordinate resolution of application/service issues using logs, monitoring and structured troubleshooting
Experience managing third-party suppliers, including SLAs, escalations and service reviews
Understanding of access, security and compliance controls for system applications
Strong stakeholder communication skills, able to translate technical issues into clear business updates
Knowledge of Service Applications, ERP and integrations.
Knowledge of IT service management practices (incident, problem, change and release management
Knowledge of Engineer workforce management and scheduling.

Experience

Experience supporting and/or managing business-critical applications in a production environment, including user configuration.
Hands-on incident management through to resolution, including coordination across internal teams and suppliers.
Experience delivering changes/releases (planning, testing, implementation and post-change validation).
Experience producing and maintaining operational documentation (runbooks, knowledge articles and support processes).
Experience working with APIs, Integrations and data flows between Business Applications.
Minimum 2 years’ experience with Relational Databases
Experience with either PD/SQL, Python or C-Sharp development
Experience with Power Automate or Power Apps
Experience supporting Field Engineers remote process’s, mobile applications and scheduling systems
Experience of Monday.com

Personal qualities

Calm, structured approach under pressure, with a focus on restoring service and managing risk.
Strong ownership mindset with a bias for action and follow-through.
Clear, confident communicator with the ability to tailor messages for technical and non-technical audiences.
Customer-focused and collaborative, building effective relationships across IT, operations and suppliers.
Continuous improvement mindset, using data and feedback to reduce incidents and improve service quality.
Able to challenge constructively and influence decisions with stakeholders and suppliers.

Qualifications

We will need you to have a full UK driving licence

Pay: Up to £35,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

it customer experience support analyst jobs in halifax, wyk

Application Support Analyst

IT Business Analyst

Service Desk Analyst

IT Service Analyst

Data and IT analyst

Applications Support Analyst

Service Desk Analyst, Judicial Digital Services, Judicial Office

Junior Data Analyst Apprentice

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PMO Support Analyst

Project Support Office Analyst

Data Analyst

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Technology Analyst - PMO (UK Remote)

Cyber Security SOC Analyst (L1)

Incident Management Analyst

I want to receive the latest job alerts for it customer experience support analyst in halifax, wyk

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