Customer experience analyst Work, Jobs in Longsight, Gtm (with Salaries)

Complaints Analyst
National Westminster Bank PLC —Manchester
- £28,475 - £40,200 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Communication skills
- Annual leave
6d
Customer Optimisation Analyst
Clear Business —Sale
- £25,870 - £29,750 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Free parking
- Employee discount
Quick apply
Data Analyst
Bruntwood —Manchester
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Annual leave
8d
PMO Analyst
Together —Cheadle
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Employee discount
Quick apply
Senior Reporting and Insights Analyst
Clear Business —Sale
- Up to £57,000 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
- Free parking
- Annual leave
Quick apply
Business Analyst
TfGM —Manchester
- £43,209 - £57,447 a year
- Hybrid work
- Agile
- Annual leave
4d
Business Analyst
Swiss Life Global Solutions —Manchester
- Analysis skills
- Organisational skills
- Agile
- Annual leave
- Employee assistance programme
CX Researcher (Customer Journey)
VML/WPP Enterprise Solutions —Manchester
- Communication skills
- Analytics
Quick apply
2d
Business Analyst
Softcat —Manchester
- Hybrid work
- Analysis skills
- Bachelor's degree
- School
- Flexible schedule
CDD Analyst
Allica Bank —Manchester
- Full-time
- Hybrid work
Salesforce Administrator
Awaze —Manchester
- Hybrid work
- Salesforce
- Continuous improvement
- Organisational skills
- Employee discount
6d
Commercial Analyst
Manchester Airport —Manchester
- Analytics
- Annual leave
- Employee discount
6d
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Collections Analyst
Capital on Tap —Manchester
- £35,000 - £40,000 a year
- Full-time
- Financial services
- Analytics
8d
Cyber Incident Responder
CYFOR —Manchester
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Free parking
- Work from home
Quick apply
3d
FP&A Analyst
HyperGrowth Recruitment —Manchester
- Up to £40,000 a year
- Remote
- Analysis skills
- Communication skills
Quick apply
FinTech Business Analyst
WealtFly Financial Technology UK Ltd —Manchester
- £38,000 - £52,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
10h
Senior Business Analyst
Conferma —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Intermediate Business Analyst
CDL Software —Manchester
- £43,000 - £48,000 a year
- Full-time
- Hybrid work
- AWS
- Bachelor's degree
- Continuous improvement
- Free parking
- Referral programme
Quick apply
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule

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Complaints Analyst

National Westminster Bank PLC -
Manchester

Apply Now

Job details

Permanent | Full-time
£28,475 - £40,200 a year
6 days ago

Benefits

Annual leave

Qualifications

Writing skills
Complaint handling
Analysis skills
Customer interaction
Communication skills
Analytics

Full job description

Closing date for applications: 12/08/2026

Location Manchester, United Kingdom

Salary £28,475 – £40,200

Job typePermanent | Contract typeFull Time

Mostly Remote

You’ll spend most of your time at home, working with your team digitally. You’ll come into an office or hub at least twice a month to collaborate with your colleagues.

Experienced

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00282835

We’re building something better

This role is in NatWest Boxed

At NatWest Boxed, we’re a high performing team that’s always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Analyst

If you’re motivated and with a keen eye for detail, this is an opportunity for you to take ownership of your complaints in all areas across NatWest Boxed
You’ll be liaising with customers to understand their complaint before conducting thorough investigations and responding within timescales
In return, you’ll gain a valuable insight into our business as you work across departments and handle a variety of NatWest Boxed's customers' complaints

What you'll do

As a Complaints Analyst, you’ll deliver fair outcomes for all of your customers and give careful consideration to cases with distress or financial loss. We’re looking for someone to treat customers with sensitivity and empathy during contact in order to defuse sometimes difficult situations.
You'll also analyse trends and identify opportunities to improve customer experience, growth and efficiency.

Your day-to-day duties will include:

Handling complaints in line with internal policies and requirements, making sure that fair outcomes are reached and properly documented
Acknowledging and responding to all complaints within our SLAs and prioritising your workload to meet deadlines
Delivering your work in line with our quality standards and within our agreed processes
Maintaining responsibility for the quality of your own work
Completing relevant training and staying aware of business updates relevant to your role

The skills you'll need

To succeed in this role, you’ll be comfortable working in a fast-paced environment, with previous complaint handling experience preferred. Your excellent communication skills and listening abilities will allow you to resolve complaints sensitively and build relationships with your customers.

You’ll also demonstrate:

Experience of working cases/tasks individually and as part of a team
Good analytical skills and the ability to understand the customer’s journey and circumstances
Strong attention to detail
Strong verbal and written skills

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

28 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Spinningfields hub

Spinningfields is Manchester’s leading leisure, retail, and business district and home to some of the most incredible architecture, restaurants, flagship stores, and bars the city has to offer.

Key facts:

Space for 1,345 colleagues from various teams across the bank
Our outdoor roof terrace has panoramic views of the city
Opened in 2023

Apply Now

Refine Your Search

customer experience analyst jobs in longsight, gtm

Complaints Analyst

Customer Optimisation Analyst

Data Analyst

PMO Analyst

Senior Reporting and Insights Analyst

Business Analyst

Business Analyst

CX Researcher (Customer Journey)

Business Analyst

CDD Analyst

Salesforce Administrator

Commercial Analyst

Applications Support Analyst

Collections Analyst

Cyber Incident Responder

FP&A Analyst

FinTech Business Analyst

Senior Business Analyst

Intermediate Business Analyst

Helpdesk Team Leader

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We’re building something better

This role is in NatWest Boxed

Job description

Your benefits breakdown

Your pay package

Your leave allowance

Total rewards package

Welcome to our Spinningfields hub

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