Technical support occupations Work, Jobs in Beverley, Ery (with Salaries)

1st Line Support Engineer
The Spencer Group —Kingston upon Hull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- IT
- Free parking
Quick apply
Level 1 & Level 2 Service Desk Analyst
GBA Group of Companies —Grimsby
- Full-time
- Azure
- Customer service
- Windows
Quick apply
4d
IT Technician
Ormiston South Parade Academy —Grimsby
- £16,393 - £16,652 a year
- Part-time
- Customer service
- Organisational skills
- School
- Employee discount
Portal Support Specialist
CPM Holdings, Inc. —Brough
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Bachelor's degree
- Annual leave
Quick apply
9d
IT Support Assistant
GEV Wind Power —Hessle
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Analysis skills
- Free parking
- Annual leave
Quick apply
IT Support Engineer
Reds10 Manufacturing Limited —Driffield
- £28,000 - £32,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
- Sick pay
Quick apply
11d
1st Line Support Technician
Tevalis —Kingston upon Hull
- £28,000 a year
- Weekend availability
- Hospitality
- Software troubleshooting
- In-person
- Free parking
- Employee assistance programme
Quick apply
Product Support Specialist
The Good Travel Collective —Hessle
- £29,000 - £34,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Hotel
- Free parking
- Health & wellbeing programme
Quick apply
3d
IT Technician
Ormiston Academies Trust —Grimsby
- £16,393 - £16,652 a year
- Part-time
- Customer service
- Organisational skills
- School
- Employee discount
IT Desktop Engineer
Wren —Barton-upon-Humber
- Azure
- Windows
- Microsoft Office
- Employee discount
- Gym membership
Quick apply
Service Desk Analyst
Cranswick PLC —Brough
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Profit sharing
Quick apply

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Technical Support Specialist
Beckman Coulter Diagnostics —York
Must have a valid driver’s license with an acceptable driving record. Continuous Learning & Training Development: Maintain comprehensive product knowledge, stay…
10d
Technical Support and Systems Engineer
SuperFOIL Insulation —Lincoln
*Process* standard thermal performance calculations (U-values) and condensation risk analyses to provide frictionless technical support to our sales floor and…
£28,000 - £32,000 a year
Quick apply
16h

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technical support occupations jobs near beverley, ery

1st Line Support Engineer

The Spencer Group
Kingston upon Hull

Quick apply

Job details

Full-time
£28,000 - £30,000 a year

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

TCP
ITIL Certification
Driving Licence
Customer service
GCSE
Windows
ITIL
IT support
DNS
IT
TCP/IP
Communication skills

Full job description

Description of Role

Working within the Layer8 Service Desk team, you will provide 1st line IT support to customers and internal users, delivering professional, friendly and efficient technical assistance across a range of technologies.

You will be responsible for resolving day-to-day incidents and requests, maintaining accurate ticket records and escalating issues to 2nd or 3rd line support where required. The role requires strong communication, a willingness to learn and a commitment to delivering excellent customer service.

Layer8 operates using ITIL-based service management principles with a strong focus on continual service improvement, knowledge sharing and personal development. Engineers are encouraged to learn from escalated incidents, use internal knowledge bases and training resources and become an active part of the solution.

Responsibilities

Respond to customer incidents, service requests and technical queries via phone, email and ticketing systems.
Provide 1st line support for Windows devices, Microsoft 365, user accounts, printers, mobile devices and standard business applications.
Accurately log, prioritise and manage support tickets in line with service desk procedures.
Escalate complex issues to 2nd or 3rd line support with clear troubleshooting notes and supporting information.
Maintain regular communication with customers and provide updates on ticket progress.
Assist with device builds, onboarding/offboarding users, asset management and stock control.
Follow documented processes, contribute to knowledge base documentation and support continual service improvement initiatives.
Learn from escalated incidents and actively develop technical capability through training and shared knowledge.

Person Specification

Strong communication and customer service skills.
Good understanding of Windows operating systems and Microsoft 365.
Logical approach to troubleshooting and problem solving.
Ability to follow procedures and maintain accurate documentation.
Positive attitude with a willingness to learn and improve.
Ability to work effectively within a busy team environment.
Basic understanding of networking concepts including TCP/IP, Wi-Fi and DNS.
Awareness of ITIL v3 service management principles desirable.

Qualifications & Experience

Essential

GCSE (or equivalent) in English and Mathematics.
Relevant IT qualification, certification or demonstrable technical experience.

Desirable

Experience working within an IT support or MSP environment.
Microsoft, CompTIA or ITIL certifications.
Basic experience with Microsoft 365 administration and endpoint support.
Full UK Driving Licence.

Benefits:

Free parking
On-site parking

Work Location: In person

Pay: £28,000.00-£30,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in beverley, ery

1st Line Support Engineer

Level 1 & Level 2 Service Desk Analyst

IT Technician

Portal Support Specialist

IT Support Assistant

IT Support Engineer

1st Line Support Technician

Product Support Specialist

IT Technician

IT Desktop Engineer

Service Desk Analyst

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