Facilitator Work, Jobs in Farnborough, Ham (with Salaries)

Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Mission Enabler - Mixed Ecology
The Diocese of Guildford —Guildford
- £43,580 - £47,110 a year
- Travel
- Annual leave
- Employee assistance programme
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Data platform delivery & account lead
Ei Square —Camberley
- Up to £50,000 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Software development
Quick apply
Environmental Advisor
Equans —High Wycombe
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
8d
Agile Coach/Lead Scrum Master
Northrop Grumman —New Malden
- £60,000 - £78,000 a year
- Hybrid work
- Travel
- Mentoring
- Organisational skills
- Relocation assistance
Team Lead Occupational therapist in Medicine
Ashford and St. Peters Hospitals NHS Foundation Trust —Chertsey
- £51,657 - £58,785 a year
- Weekend availability
- Research
- Master's degree
- Analysis skills
- Employee discount
Quick apply
Team Lead Occupational therapist in Medicine
Ashford and St. Peter's Hospitals NHS Foundation Trust —Chertsey
- £51,657 - £58,785 a year
- Weekend availability
- Research
- Analysis skills
- Mentoring
- Employee discount
Acute Stroke Physiotherapist/Occupational Therapist
Ashford and St. Peter's Hospitals NHS Foundation Trust —Chertsey
- £41,957 - £50,387 a year
- Part-time
- Research
- Analysis skills
- Patient care
- Employee discount
13d
Singing for the Brain Support Volunteer- Charvil
AlzheimersSociety —Reading
- Call to connect
Group Support Volunteer - Broadbridge Heath
AlzheimersSociety —Horsham
- Call to connect
- Communication skills
Head of Therapies/ Clinical or Counselling Psychologist
Active Care Group —Roehampton
- Full-time
- Team management
- In-person
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
9d
Singing for the Brain Support Volunteer - Beaconsfield
AlzheimersSociety —Beaconsfield
- Call to connect
- Cleaning
Workshop Facilitator
Talk Consent —Guildford
- £20 - £60 an hour
- Part-time
- Public speaking
- In-person
- Communication skills
Quick apply
11d
Facilitator: Group Worker
Ministry of Justice —Woking
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
2d
Cancer Awareness Project Coordinator
Afghanistan & Central Asian Association —London
- £25,000 a year
- Part-time
- Analysis skills
- Travel
- Organisational skills
- Free parking
Quick apply
Learning and Development Facilitator
Achieve together —Oxshott
- £31,500 a year
- BLS Certification
- Continuous improvement
- Training & development
- Employee discount
Quick apply
1d
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
People Advisor- 12 month Fixed Term Contract
QinetiQ —Farnborough
- £46,350 - £51,500 a year
- Full-time
- Project management
- Mentoring
- Analytics
- Employee discount
Learning & Participation Manager
Petworth Festival —Petworth
- £32,000 - £38,000 a year
- Part-time
- Hybrid work
- CRM software
- Management
- Recruiting
- Work from home
Quick apply
3d

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facilitator jobs near farnborough, ham

Customer Service Host - T2

ABM -
London Heathrow Airport

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Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

facilitator jobs in farnborough, ham

Customer Service Host - T2

Mission Enabler - Mixed Ecology

Customer Service Host - T3

Data platform delivery & account lead

Environmental Advisor

Agile Coach/Lead Scrum Master

Team Lead Occupational therapist in Medicine

Team Lead Occupational therapist in Medicine

Acute Stroke Physiotherapist/Occupational Therapist

Singing for the Brain Support Volunteer- Charvil

Group Support Volunteer - Broadbridge Heath

Head of Therapies/ Clinical or Counselling Psychologist

Singing for the Brain Support Volunteer - Beaconsfield

Workshop Facilitator

Facilitator: Group Worker

Cancer Awareness Project Coordinator

Learning and Development Facilitator

Customer Service Host

People Advisor- 12 month Fixed Term Contract

Learning & Participation Manager

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