Line support analyst Work, Jobs in Hook, Ham (with Salaries)

Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
9d
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Trainee SEN Teacher
Jigsaw Trust —Cranleigh
- From £26,458 a year
- Part-time
- Master's degree
- In-person
- Café
- Free parking
- Store discount
Quick apply
Enterprise Risk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Associate Monitoring Analyst
QinetiQ —Farnborough
- £44,550 - £49,500 a year
- Full-time
- IT
- Employee discount
Learning Support Worker
Jigsaw Trust —Cranleigh
- £25,000 a year
- Part-time
- Microsoft Word
- Master's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
PMO Analyst
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Temporary
- Hybrid work
- Microsoft Powerpoint
- Travel
- SharePoint
8d
SEN Teaching Assistant
Jigsaw Trust —Cranleigh
- From £26,458 a year
- Part-time
- Master's degree
- In-person
- Café
- Free parking
- Store discount
Quick apply
Inorganic Chemistry Analyst
South East Water —Farnborough
- £12,119.39 - £28,028.20 a year
- Part-time
- Annual leave
SEN BEHAVIOUR ANALYST (GRADUATE)
Jigsaw Trust —Cranleigh
- From £26,458 a year
- Part-time
- Master's degree
- Bachelor's degree
- Psychology
- Free parking
- Store discount
Quick apply
IT Analyst Field Support
Axiom Technologies —Reading
- Full-time
1d
Sales Manager
MotorEasy —Reading
- From £40,000 a year
- Full-time
- English
- In-person
- Leadership
Quick apply
ARIBA Data Analyst
SimplyTech Consulting —Reading
- From £450 a day
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Data analysis skills
Quick apply
Order Management Analyst - French Speaker
SC Johnson Ltd. —Frimley
- Full-time
- Microsoft Word
- English
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Commercial Operations Coordinator
Alexander Dennis —Farnborough
- Full-time
- Hybrid work
- CRM software
- ERP systems
- Organisational skills
Quick apply
2d
Data platform delivery & account lead
Ei Square —Camberley
- Up to £50,000 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Software development
Quick apply
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Recruiting
- Training & development
Manager, Support Operations
Infor —Farnborough
- Analysis skills
- Bachelor's degree
- Continuous improvement
Senior Pricing Analyst
Allianz —Guildford
- £50,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- AI
- Employee discount

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Service Desk Analyst

Embrace IT Services Limited
Fleet

Quick apply

Job details

Permanent | Full-time
From £25,420 a year
9 days ago

Benefits

Free parking
Casual dress
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
ITIL Certification
Software troubleshooting
Customer service
User account provisioning
LAN
Ticket management
Microsoft Office Suite
Windows
Microsoft Office
Network infrastructure
User account management
Firewall
IT permissions management
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Mac OS
IP networking
Customer support
Application support
Communication skills
Identity & access management

Full job description

Job Overview

We are seeking a dynamic and proactive 1st Line Service Desk Analyst to join our IT support team. In this vital role, you will be the first point of contact for end-users seeking technical assistance, ensuring swift resolution of IT issues and delivering exceptional customer service. Your energetic approach and technical expertise will help maintain seamless IT operations across the organization, supporting a variety of hardware, software, and network systems. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business functions.

Responsibilities

Respond promptly to incoming support requests via phone, email, or ticketing systems.
Diagnose and resolve common technical issues related to desktop support, operating systems (Windows, macOS), and hardware components.
Assist users with software troubleshooting, including Microsoft Office applications and other enterprise tools.
Support network connectivity issues by troubleshooting computer networking problems such as LAN, VPN, DNS, TCP/IP, firewalls, and TCP connections.
Manage user accounts and permissions using Microsoft Office 365 and assist with password resets or account lockouts.
Escalate complex issues when necessary while maintaining clear communication with end-users.
Document all support interactions accurately in ticketing system.

Skills

Strong understanding of computer networking concepts including LAN, TCP/IP protocols, DNS, VPNs, and firewalls.
Proficiency in desktop support across multiple operating systems such as Windows (including Windows Server) and macOS.
Hands-on experience with Microsoft Office 365 and user account administration.
Knowledge of software troubleshooting techniques for common applications like Microsoft Office suite.
Familiarity with remote management tools for deploying updates or managing hardware/software assets.
Excellent communication skills to provide clear guidance and support to end-users of varying technical backgrounds.
Ability to analyze issues quickly using strong problem-solving skills while maintaining a positive attitude under pressure.

Qualifications / Experience (advantageous)

Microsoft Fundamentals
ITIL Foundation

Join us as a Service Desk Analyst and become a key player in delivering reliable IT support that empowers our organization’s success!

Pay: From £25,420.00 per year

Benefits:

Casual dress
Company pension
Flexitime
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

line support analyst jobs in hook, ham

Service Desk Analyst

IT Support Technician

Application Support Analyst

Trainee SEN Teacher

Enterprise Risk Analyst

Associate Monitoring Analyst

Learning Support Worker

PMO Analyst

SEN Teaching Assistant

Inorganic Chemistry Analyst

SEN BEHAVIOUR ANALYST (GRADUATE)

IT Analyst Field Support

Sales Manager

ARIBA Data Analyst

Order Management Analyst - French Speaker

Commercial Operations Coordinator

Data platform delivery & account lead

Service Desk Ops Manager

Manager, Support Operations

Senior Pricing Analyst

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