Customer support & client services Work, Jobs in Benton, Dev (with Salaries)

Macmillan Money & More Service Administrator
Citizens Advice Torridge, North, Mid and West Devon —Barnstaple
- From £15,527 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8d
Service supervisor/planner
West Devon Fire Protection —Winkleigh
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
8d
Hardware Engineer
Citygate Automotive —Bideford
- £34,000 - £40,000 a year
- Full-time
- Schematics
- CAD
- Engineering
Quick apply
7d
Commercial Electrician
Harbour & Moor Facilities Management Ltd —Barnstaple
- From £30 an hour
- Customer service
- Maintenance
- Electrical experience
Quick apply
7d
Customer Service Assistant - Cleaning
ESS Compass —Chivenor
- £12.76 an hour
- Part-time
- Organisational skills
20h
Senior Full Stack Developer - 6-month Fixed Term Contract
Singer Instruments —Minehead
- Full-time
- AWS
- Project management
- Machine learning
HGV Technician
M Group —South Molton
- Welding
- Automotive diagnostics
- Annual leave
- Employee assistance programme
Receptionist/Administrative Assistant
James and Associates Financial Services Limited —Minehead
- £18,000 - £22,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
Commercial Administrator
M Group —Tiverton
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
9d
Site Security Officer
ASEL —Barnstaple
- £13 an hour
- Full-time
- Communication skills
- School
- Employee assistance programme
- Employee discount
8d
Cleaner
ESS Compass —Chivenor
- £12.71 an hour
- Organisational skills
Cleaner
Westcountry Cleaning —Barnstaple
- From £13.50 an hour
- Part-time
- Customer service
- English
- In-person
- Free parking
- Annual leave
Quick apply
1d
Cleaner
ESS Compass —Barnstaple
- £12.76 an hour
- Part-time
- Organisational skills
Cleaner - Braunton Academy
Norse Group LTD —Braunton
- £12.71 an hour
- Part-time
- Communication skills
- Annual leave
Curriculum Area Manager - Hair & Beauty (Barnstaple)
Exeter College —Barnstaple
- £44,310 - £48,323 a year
- Customer service
- Leadership
- Teaching
4d
Cleaning Supervisor
OCS Group —Tiverton
- £13 an hour
- Customer service
- Microsoft Office
- Supervising experience
Quick apply
12d
Chef
ESS Compass —Braunton
- £13.65 an hour
- Full-time
- Culinary experience
- Cooking
- Supervising experience
Farm Veterinary Technician
Torch Farm and Equine Ltd —Bideford
- Full-time
- Laboratory experience
- Microsoft Office
- Driving
- Free parking
- Employee discount
Quick apply
8d
Pharmacy Assistant Apprenticeship
Skills 4 Group —Tiverton
- Customer service
- English
- IT
1h
Cleaning Operative (part time)
Westcountry Cleaning —Chulmleigh
- From £13.50 an hour
- Part-time
- No experience needed
- English
- In-person
- Annual leave
Quick apply
8d

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Macmillan Money & More Service Administrator

Citizens Advice Torridge, North, Mid and West Devon -
Barnstaple

Apply Now

Job details

Part-time
From £15,527 a year
8 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
Organisational skills
Communication skills
Time management

Full job description

Job Advert

Are you an excellent administrator and are you passionate about helping people in need? Macmillan Money & More South-West South wants to hear from you! Macmillan Money & More SWS supports people affected by cancer across a region spanning from Milton Keynes to Cornwall. Citizens Advice TNMWD leads and coordinates a team of approximately 23 advisers across 8 Citizens Advice locations to support the delivery of high-quality welfare benefits advice, financial support and holistic assistance to people affected by cancer and their families.

The Service Administrator is responsible for supporting the effective day-to-day operation of the Macmillan Money & More SWS Service through the management of referrals, administration of client records and coordination of service activities. The role acts as a key point of contact for referrers, service users and colleagues, ensuring information is recorded accurately and processed in a timely manner. The postholder will support data collection and reporting requirements, undertake customer service and triage activities where required, and contribute to the continuous improvement of service delivery. The role requires excellent organisational skills, attention to detail, strong digital literacy and a commitment to delivering high-quality support to people affected by cancer.

JOB SPECIFICATION

Main purpose of the job

Provide high-quality administrative and customer service to support the Macmillan Money & More SWS Service.
Ensure the efficient management of referrals, client records, communications and service data.
Support the external agency referral process, ensuring that all referrals received are complete and appropriately prepared for adviser management.
Maintain accurate records and documentation in line with organisational and funder requirements.
Support compliance with quality standards, data protection and service procedures.
Contribute to service development and continuous improvement activities to enhance service delivery.

Main duties:

Administration

Receive and manage incoming referrals through all channels, including telephone, web forms, email and any other systems or innovations adopted

by the service.

Create and manage tasks within the Case Management System
Liaise with professional and self-referrers as necessary to ensure a smooth and effective referral and client contact process for people affected by cancer.
Support with co-ordinating calendars, resource planning and rota management to ensure effective service coverage.
Support the processing of internal and external communications.
Provide administrative support for regional service requirements, including coordinating marketing and promotional material distribution.
Support the Service Manager in maintaining service workspaces and systems as required.
Assist with the collection of information received from delivery partners through Microsoft Forms and other agreed systems.
Support the Service Manager with case administration.
Coordinate feedback activities from service users and team members.
Maintain records and data in line with funder requirements and organisational procedures.
Complete annual GDPR and mandatory information governance training requirements.

Other duties

Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
Demonstrate commitment to the aims and policies of the Citizens Advice service.
Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Comply with all Citizens Advice information assurance guidelines.

PERSON SPECIFICATION

Essential:

Experience of providing administrative support within a busy office, service or customer-focused environment.
Experience of managing and prioritising multiple tasks while meeting deadlines.
Experience of maintaining accurate records and handling confidential information.
Experience of delivering excellent customer service through telephone, email and digital channels.
Advanced proficiency in Microsoft 365 applications, including Outlook, Word, Excel, Teams and Forms.
Excellent organisational, communication and time management skills.
Ability to communicate sensitively and professionally with people experiencing difficult circumstances.
Ability to use digital systems and databases accurately and efficiently.
Ability to work independently, use initiative and contribute effectively as part of a team.
Willingness and ability to undertake and successfully complete assessor training.

Desirable:

Experience within a welfare benefits, advice, health, social care, or charity environment.
Experience of referral management systems or case management databases.
Experience of collecting and reporting performance, service, or outcome data.
Understanding of the types of problems affecting people living with cancer and their families.

Apply Now

Refine Your Search

customer support & client services jobs in benton, dev

Macmillan Money & More Service Administrator

Service supervisor/planner

Hardware Engineer

Commercial Electrician

Customer Service Assistant - Cleaning

Senior Full Stack Developer - 6-month Fixed Term Contract

HGV Technician

Receptionist/Administrative Assistant

Commercial Administrator

Site Security Officer

Cleaner

Cleaner

Cleaner

Cleaner - Braunton Academy

Curriculum Area Manager - Hair & Beauty (Barnstaple)

Cleaning Supervisor

Chef

Farm Veterinary Technician

Pharmacy Assistant Apprenticeship

Cleaning Operative (part time)

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