Technical author Work, Jobs in Bristol, Eng (with Salaries)

Product Technical Support Engineer - TMS
Atlas Copco Group —Clevedon
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D365 Support Lead L2
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- Free parking
- Employee assistance programme
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Layout Integration Engineer
ASSYSTEM —Bristol
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Senior/Principal/Associate Ornithologist
AECOM —Bristol
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Principal Layout Integration Engineer
ASSYSTEM —Bristol
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Refrigeration Reliability Manager, EU AMZL RME
Amazon UK Services Ltd. —Bristol
- Weekend availability
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1d

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Product Technical Support Engineer - TMS

Atlas Copco Group -
Clevedon

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Engineering
English
Technical support
Transportation management systems
Organisational skills
Technical writing
Application support
Communication skills

Full job description

Your role

Mission for this role is to provide advanced technical expertise to support customer applications, service teams, and field engineers for Thermal Management Solutions (TMS). This role acts as a critical interface between customers, field service, engineering, and service training, ensuring robust application solutions, effective troubleshooting, and continuous improvement through best known methods (BKMs), SOPs, and characterization data

Key Responsibilities:

Customer & Application Support

Assist site teams and customers with TMS APP use when there are issues
Monitor shared support email account to assist customers in a timely manner
Support customers with new parts introductions and complex application solutions, ensuring optimal TMS performance.
Guide customers and internal teams on best-known methods (BKMs) for TMS solutions and applications.
Perform customer site inspections to assess product performance, gather feedback, support on-the-job training, and identify opportunities for new product or solution development.
Provide guidance on customer-centric software configurations tailored to specific application and process requirements.

Installation & Field Support

Provide initial installation support and technical guidance
Act as a level 4 technical escalation point for complicated troubleshooting scenarios requiring advanced expertise
Support customers as required during critical or non-standard service events

Technical Expertise & Troubleshooting

Serve as a technical specialist for complex TMS issues
Support characterization testing activities by assisting with data collection at customer sites and validating system performance
Work with other technical support engineers (hardware and software) to assist internal and external customers with their needs

Documentation & Knowledge Development

Write and maintain Standard Operating Procedures (SOPs) for service, installation, and application support.
Author technical reports
Ensure documentation is clear, accurate, and suitable for both internal and customer-facing use.
Help with TMS APP content generation

Training & Knowledge Transfer

Provide technical input and information feeds to the service training program.
Support added training needs for service teams, including content development, technical reviews, and occasional delivery of advanced training sessions.
Act as a subject matter expert (SME) to continuously raise technical capability across the service organization.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Do you have:

Degree in a science/engineering field or equivalent experience in a relevant discipline
Relevant Previous experience (3+ yrs ) in technical support, service engineering, or application engineering roles.
Proven ability to troubleshoot complex, multi-disciplinary systems in customer environments
Understand electrical schematics, mechanical drawings, and comfortable with the use of software as a tool
Experience with multimeters, data recorders, and signal generators
Working in semiconductor fabs is a plus
Strong understanding of thermal management systems, heating systems, fluid control, sensors, or related industrial equipment is an advantage
Good organizational and communication skills and problem solving with customers
Familiarity with software configurations, control systems, and system diagnostics is desirable
Basic technical writing skills (SOPs, BKMs, and customer reports)
Ability to work effectively with cross-functional teams
Comfortable working at customer sites and communicating with both technical and non-technical stakeholders
Fluent spoken and written English is essential
Ability to speak another language is a plus
Microsoft operating system and following office suite of products: Excel, Power Point, Word, Outlook
Ability to estimate work effort and provide estimates
Excellent team player that is able to communicate and navigate diverse teams required

In return, we offer

Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being

Job location

This role requires you to work on-site at our Product Company in Clevedon, UK. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Talent Acquisition Team: Tracey Brailey

Company: Atlas Copco Group

Functional area:

Engineering

Location:

UK - United Kingdom

City:

Clevedon

On-site/remote:

On-Site

Brand:

Edwards

Company Name:

Edwards Ltd

Date of Posting:

June 15, 2026

Last day to apply:

June 26, 2026

Apply for this position

Apply Now

Refine Your Search

technical author jobs in bristol, eng

Product Technical Support Engineer - TMS

D365 Support Lead L2

Senior Landscape Architect or Landscape Planner - Bristol, Cardiff and Exeter

Sr. Human Factors Engineer

Quantum Algorithms Scientist - Implementations

Layout Integration Engineer

Senior/Principal/Associate Ornithologist

Principal Layout Integration Engineer

Refrigeration Reliability Manager, EU AMZL RME

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