Service desk engineer Work, Jobs in Frant, Esx (with Salaries)

3rd Line MSP Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
2d
Geo-Environmental Engineer
Sevenoaks Environmental Consultancy Ltd —Royal Tunbridge Wells
- From £25,000 a year
- Full-time
- Bachelor's degree
- In-person
- Free parking
- Annual leave
Quick apply
14d
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Desktop Engineer -Gatwick Airport
ESP Global Services Limited —Gatwick Airport
- £30,000 a year
- Software troubleshooting
- Microsoft Office
- Computer networking
Quick apply
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Complex Fraud Investigator - Level 1 (12 Month FTC)
1st Central —Haywards Heath
- Up to £42,700 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
12d
Feature Lead
Bank of America —Bromley
- Full-time
- Mentoring
- Python
- Employee assistance programme
Feature Lead - Technology
Bank of America —Bromley
- Full-time
- Java
- SQL
- C++
- Employee assistance programme
Facilities Service Desk Team leader (Maternity Cover) Full time
Poyntell —Cranbrook
- £32,000 - £34,000 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
Junior Account Manager
Akita Systems Ltd —Sevenoaks
- Hybrid work
- CRM software
- Communication skills
22h
Senior Administrator
First 4 Drains Ltd —Gravesend
- £27,000.00 - £34,662.88 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —Burgess Hill
- £18,000 - £20,000 a year
- Full-time
- Communication skills
- Annual leave
13d
Maintenance Assistant
MidKent College —Maidstone
- £25,878 - £29,729 a year
- Full-time
- University
12d
IT Solutions Support Consultant
OPUS TECHNOLOGY —Reigate
- £47,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- Life insurance
- Referral programme
Quick apply
IT Field Engineer
Balfour Beatty —Dartford
- Hybrid work
- Customer service
- Annual leave
4d
Software Engineer Flight Simulation
Acron Aviation Academy —Crawley
- Full-time
- Engineering
- C++
- JavaScript
- Employee assistance programme
- Gym membership
Installation Field Engineer
ORBITAL NET LIMITED —Kingston near Lewes
- £26,000 - £28,000 a year
- Overtime
- Remote
- Maintenance
- Communication skills
Quick apply
14d
Senior Cable/Circuit Design Engineer
UK Power Networks —Crawley
- £84,160 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Annual leave
- Employee assistance programme

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Geo-Environmental Engineer
Sevenoaks Environmental Consultancy Ltd —Royal Tunbridge Wells
Applicants should possess a full clean driving license, have their own means of transport and a positive, can do and flexible attitude towards the role.
From £25,000 a year
Quick apply
14d
Senior/Principal Geo-Environmental Engineer
BakerHicks —London
Company car or cash allowance. Experience delivering Phase 1 and Phase 2 reports and risk assessments. Discount scheme (including gym membership, mobile phones…
Quick apply

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3rd Line MSP Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year
2 days ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Cloud infrastructure
Azure
Stakeholder liaison
Mentoring junior staff
Microsoft Exchange
Windows
Network infrastructure
Firewall
DHCP
Service restoration
Virtualisation
Mentoring
SharePoint
Technical writing
Mac OS
Customer support
Customer interaction
Root cause analysis
Communication skills
Microsoft Azure
IaaS
Help desk

Full job description

THIS POSITION IS AN OFFICE BASED ROLE

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you are experienced in 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

5 years’ experience working within an MSP environment - THIS IS A MUST
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

East Grinstead RH19 2HR: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you working for an MSP or have recent MSP experience?

Work Location: In person

Quick apply

Refine Your Search

service desk engineer jobs in frant, esx

3rd Line MSP Service Desk Technician

Geo-Environmental Engineer

First Response Engineer - Service Desk - MSP

Desktop Engineer -Gatwick Airport

IT 2nd Line Service & Support Engineer

Complex Fraud Investigator - Level 1 (12 Month FTC)

Feature Lead

Feature Lead - Technology

Facilities Service Desk Team leader (Maternity Cover) Full time

2nd Line Engineer

Junior Account Manager

Senior Administrator

IT Service Desk Apprentice

Maintenance Assistant

IT Solutions Support Consultant

IT Field Engineer

Software Engineer Flight Simulation

Installation Field Engineer

Senior Cable/Circuit Design Engineer

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