Support escalation engineer Work, Jobs in Halstead, Ken (with Salaries)

Escalation Engineer
TeamViewer Germany GmbH —London
- Remote
- Azure
Quick apply
14d
Field Service Support Engineer
Pion Inc —Forest Row
- £32,000 - £37,000 a year
- Full-time
- CRM software
- Up to 50% travel
- Engineering
- Life insurance
- Sick pay
Quick apply
11d
Desktop Support Engineer
Cognizant —London
- Full-time
- Hybrid work
- Google Suite
- Analysis skills
- Communication skills
5d
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Hybrid work
- Google Suite
- Computer Science
- Bachelor's degree
Quick apply
8d
Junior Technical Support Engineer
Zixi —London
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Linux
Quick apply
8d
3rd Line MSP Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
1d
1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
5d
Customer Support Engineer
LexisNexis Risk Solutions —London
- Weekend availability
- Sales
- English
- Java
- Employee assistance programme
- Employee discount
Technical Support Engineer
DoorDash USA —London
- Remote
- Salesforce
- Analysis skills
- Mentoring
Quick apply
Infrastructure Support Engineer, IREO
Amazon Data Services UK Limited —London
- Full-time
- Windows
- Java
- AWS
Customer Support Engineer
RELX —London
- Weekend availability
- Sales
- English
- Java
- Employee assistance programme
- Employee discount
Cloud Infrastructure Support Engineer
Radiant —London
- Full-time
- Hybrid work
- Computer Science
- English
- Machine learning
- Annual leave
Quick apply
Onsite IT Support Engineer (Client Facing)
3Gi Technology Ltd —London
- £26,436.80 a year
- Full-time
- Windows
- Travel
- Computer networking
Quick apply
8d
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
7d
IT Support Engineer
Leidos —London
- £28,800 - £33,900 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- SQL
- Annual leave
- Work from home
Principal Support Engineer
Tyk Technologies —London
- Weekend availability
- Remote
- APIs
- Leadership
- Communication skills
- Annual leave
Quick apply
Staff Technical Support Engineer
Kong —London
- Full-time
- Remote
- Mentoring
- APIs
- AI
Technical Support Engineer II, Triage & Discovery
Alloy —London
- SQL
- JavaScript
- Travel
On-site Support Engineer
Node4 —London
- Windows
- Continuous improvement
- In-person
- Employee assistance programme
Quick apply
4d
IT Support Analyst
Formula 1 —London
- Full-time
- Communication skills
- Store discount
- Annual leave
13h

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Escalation Engineer

TeamViewer Germany GmbH -
London

Quick apply

Job details

14 days ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
Azure
Stakeholder collaboration
SCCM
IIS
Internal department liaison
Virtualisation
Remote access software
TeamViewer
Customer support
Multidisciplinary collaboration
Application support
Microsoft Azure
T-SQL

Full job description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As Escalation Engineer you will deliver excellent customer and technical service experience to TeamViewer customers, TeamViewer partners and TeamViewer technical community. In this role you will report to Escalation Team Manager and will be supporting, troubleshooting TeamViewer software and services deployed in TeamViewer customers, partners globally. We are looking for someone who is able to self-learn and absorbed our training courses quickly, be creative and adapt to changing processes, show excellence and pride in all aspects of work.

Investigate new or existing incidents by replicating the issue in house and discussing with peers.
Resolve incident from investigation or escalate to third line support.
Ensure customer incidents receive appropriate response and activity.
Keep communication flowing between TeamViewer and our customers throughout the incident lifecycle.
Manage timely resolution of critical incidents.
Develop and maintain detailed working knowledge of current and future TeamViewer products and Microsoft technologies.
Ensure customers are on the latest version and patch level.
Ensure customer readiness and skills transfer through the provision of training, professional service package offerings.
Creating detailed knowledge Base articles
Participation in TeamViewer User Community
Keeping self-skills updated

Technical support for TeamViewer's customers for all TeamViewer Applications.
Collect all necessary information and logs to help identify the root cause.
Resolve all incidents within the allocated SLA
Working closely with Sustained Engineering support to help resolve incidents in a timely fashion.
Working closely with the Site Reliability Team on Supporting our growing SaaS customer base
Contributing to the TeamViewer Support Knowledge Base.
The role is extremely customer focused and involves technically supporting TeamViewer solutions (current and new software releases) in a wide variety of customer environments.
Supporting the customers to ensure customer issues receive appropriate response and activity from 1E Support and Development is essential to ensure the timely resolution of critical situation incidents and concern.
Technical knowledge of current and future TeamViewer products and technologies is essential to maintain a good working knowledge of TeamViewer products and solutions. Full training and certification is provided, with regular and ongoing updates.
Notifying our customers of product release times, hotfixes and updates helps keep our customers TeamViewer Solutions investment patched and current.

Requirements

Knowledge of Microsoft Azure technologies
Knowledge in Microsoft System Center Configuration Manager (SCCM)
Knowledge in Windows Server Enterprise environments
Knowledge in virtualisation technologies HyperV
IIS Configuration and Troubleshooting
T-SQL, Basic queries
Scripting basics
Ability to work independently and to collaborate with others as required, to achieve desired objectives
Influencing and collaboration skills to achieve objectives with other company departments

What we offer

Onsite Onboarding in our HQ office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus
Regular Team events and company-wide celebrations
Remote and Flexible work time
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Quick apply

Refine Your Search

support escalation engineer jobs in halstead, ken

Escalation Engineer

Field Service Support Engineer

Desktop Support Engineer

Entry Level Support Engineer

Junior Technical Support Engineer

3rd Line MSP Service Desk Technician

1st Line Engineer

Customer Support Engineer

Technical Support Engineer

Infrastructure Support Engineer, IREO

Customer Support Engineer

Cloud Infrastructure Support Engineer

Onsite IT Support Engineer (Client Facing)

IT Support Engineer (1st to 2nd Line Progression)

IT Support Engineer

Principal Support Engineer

Staff Technical Support Engineer

Technical Support Engineer II, Triage & Discovery

On-site Support Engineer

IT Support Analyst

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