Technical support specialist Work, Jobs in Abingdon (with Salaries)

Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Linux
- Employee assistance programme
- Sick pay
Technical Support Specialist
GN Group —Bicester
- Full-time
Solution Owner
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- IT
- Annual leave
9d
Kubernetes Specialist
CGI —Reading
- Full-time
- Azure
- DevOps
- AWS
Quick apply
Technical Support Specialist
Abbott Laboratories —Witney
- Full-time
- Customer service
- English
- Organisational skills
1d
Process Discipline Lead - Warrington or Abingdon
Orano —Abingdon
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Assistant University Safety Officer - Hazardous Agents
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- Laboratory experience
- University
- Communication skills
- Annual leave
3d
Systems Analysis & Simulations Engineer
Archangel Lightworks —Oxford
- Full-time
- Microsoft Outlook
- Analysis skills
- Python
- Annual leave
- Work from home
Quick apply
Technical Product Chemist
GBR Technology Limited —Reading
- £28,000 - £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
- Free parking
- Profit sharing
Quick apply
10d
Customer Success & Support Geoscientist
Halliburton —Abingdon
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Account Manager
Equans —Oxford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
OT Cyber Security Lead
UK Atomic Energy Authority —Abingdon
- £57,117 a year
- Full-time
- Hybrid work
- No degree
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Onsite Warehouse Support Specialist
ShipBob, Inc. —Abingdon
- Full-time
- English
- IT
- In-person
Quick apply
People Services Administrator (Fixed-term Contract)
Fugro —Wallingford
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- SharePoint
- Flexible schedule
- Referral programme
9d
Account Manager — Chronicle
Unit 51, Shrivenham 100 Business Park —Swindon
- £25,000 - £45,000 a year
- Full-time
- CRM software
- English
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
13d
Senior Environmental Health & Safety Specialist
Snapchat —Abingdon
- £77,000 - £96,000 a year
- Weekend availability
- Hybrid work
- Engineering
- Bachelor's degree
- Leadership
Finance Operations Manager (PT, Drone AI tech scaleup)
Archangel Autonomy —Oxford
- Full-time
- Microsoft Excel
- ERP systems
- Business development
Quick apply
Data Centre Technician, Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- AWS
- Travel
- Mentoring
IT Compliance Analyst
UK Atomic Energy Authority —Culham
- £48,290 a year
- Full-time
- PMP
- IT
- Annual leave
- Employee assistance programme
8d
People Systems Coordinator
ESP Global Services Limited —Reading
- £30,000 - £35,000 a year
- Microsoft Excel
- Oracle
- Microsoft Office
Quick apply

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Technical Support Specialist

VoCoVo -
Chipping Norton

Apply Now

Job details

£38,000 - £41,000 a year

Benefits

Cycle to work scheme
Company pension
Company events
Employee assistance programme
Private medical insurance
Sick pay

Qualifications

Technical support
VoIP
ITIL
Computer networking
Customer support
Linux
MySQL

Full job description

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You've probably already seen us in action - we're trusted by Tesco, Asda, Dunelm and John Lewis, just to name a few.

With over 1 million users across more than 42,000 locations in 39+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK.

Role Overview
Join our team as Technical Support Specialist and work directly with our customers to customise VoCoVo systems to their needs. Provide 3rd line support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy.

This role is hybrid and requires 1 day per week working from our office in Shipton-Under-Wychwood OX7 6XU.

Please note, to apply for this position you must be based in the UK and have the legal right to work.

What we're looking for

You have a background in Technical Customer Support
Previous experience working with linux - you're comfortable navigating a filesystem, familiar with command-line tools. Experience working with typical network and troubleshooting commands is advantageous
Experience with telephony/telco integrations- an understanding of the SIP protocol, SIP trunking and experience in troubleshooting & resolving telephony or VoIP issues is highly desirable
Experience in networking fundamentals - a principal understanding of network types & models is fundamental to the role. Experience configuring or troubleshooting network is desirable
Working with MySQL - any exposure to MySQL or equivalent is beneficial
ITIL - experience with using the ITIL framework for communicating technical support issues is a bonus

Who you are

You are detail oriented, quickly identifying issues and consequences in technical support
You are collaborative and empower colleagues by sharing knowledge
You enjoy efficiently managing multiple responsibilities
You are a proactive learner, embrace new skills, feedback and challenges

What you'll do

Work with a portfolio of assigned customers resolving and supporting issues whilst building relationships to drive service improvements, consistent and reliable support, and review processes to ensure customer success
Support engineers remotely whilst they are on-site, identifying and troubleshooting issues
Build comprehensive documentation around customers in your portfolio and ensure complex challenges are documented to simplify or aid future resolutions
Offer technical out-of-hours support for critical business situations

Salary
Salary range: £38,000-£41,000

Benefits

25 Days Holiday + Bank Holidays (increases with years of service)
Option to buy or sell 5 days holiday each year
Sick Pay - 8 weeks full pay, 4 weeks half pay
Life Assurance - (4 times basic pay)
Private Medical Insurance
Employee Assistance Programmes (EAP)
Cycle2Work Scheme
Electric car green salary sacrifice scheme
Enhanced Maternity & Paternity package
Child Care Scheme
Training & development opportunities
Company organised events
Pension (Royal London Group) 5% employer contribution matched
Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones

Diversity and Inclusion
At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.

Company Values
Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture.

VALUED
Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy, and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVo’s happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit, apply now!

Apply Now

Refine Your Search

technical support specialist jobs in abingdon

Technical Support Specialist

Technical Support Specialist

Solution Owner

Kubernetes Specialist

Technical Support Specialist

Process Discipline Lead - Warrington or Abingdon

Assistant University Safety Officer - Hazardous Agents

Systems Analysis & Simulations Engineer

Technical Product Chemist

Customer Success & Support Geoscientist

Account Manager

OT Cyber Security Lead

Onsite Warehouse Support Specialist

People Services Administrator (Fixed-term Contract)

Account Manager — Chronicle

Senior Environmental Health & Safety Specialist

Finance Operations Manager (PT, Drone AI tech scaleup)

Data Centre Technician, Operations, IT, & Support Engineering

IT Compliance Analyst

People Systems Coordinator

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