It Work, Jobs in Lancing, Wsx (with Salaries)

1st Line IT Support Engineer
Fentons Business IT Solutions —Littlehampton
- £23,000 - £28,000 a year
- Full-time
- Hybrid work
- Computer networking
- Communication skills
- Work from home
- Referral programme
Quick apply
12d
IT Helpdesk Technician
FluidOne —Brighton
- Full-time
- Computer networking
- Employee assistance programme
9d
Service Desk Analyst
Pensions Regulator —Withdean
- £32,154 a year
- Hybrid work
- Presentation skills
- Organisational skills
- In-person
- Annual leave
- Flexitime
13d
IT Assistant
Glanvilles LLP —Chichester
- £21,567 - £25,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Free parking
Quick apply
5d
Junior IT Support Engineer
Black Sheep Support Ltd —Brighton
- From £25,000 a year
- Full-time
- Azure
- Customer service
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
5d
2nd Line Technical Support Analyst
Carden I.T Services —Brighton
- Full-time
- Travel
Business Support and Helpdesk Administrator
Brighton & Hove City Council —Hove
- £27,254 - £27,694 a year
- Full-time
- Presentation skills
- Communication skills
12d
IT Service Desk Apprentice
QA Apprenticeships —Burgess Hill
- £18,000 - £20,000 a year
- Full-time
- Communication skills
- Annual leave
14d
IT Team Leader
Motorway —Brighton
- Full-time
- Team management
- Computer networking
- Communication skills
- Employee assistance programme
Quick apply
5d
Senior IT Engineer
Black Sheep Support Ltd —Brighton
- From £45,000 a year
- Full-time
- Azure
- Travel
- Mentoring
- Health & wellbeing programme
- Annual leave
Quick apply
5d
IT Site Management Professional
Siemens —Crawley
- Full-time
- Continuous improvement
- Travel
- AI
- Annual leave
- Employee discount
8d
Linux and Unix System Administrator
MAINAMA GAMES —Haslemere
- Full-time
- Maintenance
- English
- Scripting
IT Managed Services Sales Executive
Global 4 —Horsham
- Full-time
- Hybrid work
- Sales
- IT
- Referral programme
Quick apply
Digital Technical Support Specialist
CooperSurgical —Crawley
- Full-time
- CRM software
- Spanish
- English
13d
Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- AWS
- Continuous improvement
Solution Architect
HCLTech —Adur District
- System design
2d
Enterprise Solutions Architect
Gatwick Airport Limited —Gatwick Airport
- From £71,782 a year
- Hybrid work
- Free parking
- Employee discount
1d
Global Network Engineer (12 Month Contract)
Rentokil Initial Group —Crawley
- Hybrid work
- Computer networking
- IT
- Free parking
- Employee assistance programme
Quick apply
Principal Systems Engineer / Solutions Architect - Naval Communications
Thales —Crawley
- Full-time
- Annual leave
- Employee assistance programme
IT Security Engineer
Natures Way Foods Ltd —Chichester
- £50,000 - £60,000 a year
- Full-time
- Azure
- AWS
- IT
- Employee discount

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it jobs near lancing, wsx

1st Line IT Support Engineer

Fentons Business IT Solutions
Littlehampton

Quick apply

Job details

Permanent | Full-time
£23,000 - £28,000 a year
12 days ago

Benefits

Casual dress
Additional leave
Company pension
Work from home
Company events
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Technical support incident logging
Computer networking
Customer support
Customer interaction
Application support
Communication skills
Active Directory

Full job description

1st Line IT Support Engineer – £23,000–£28,000 | Sussex | Work from Home

Location: Littlehampton, West Sussex (Hybrid: Home, Office, Client Sites)

Job Type: Full-time, Permanent (37.5 hours/week, rota between 8:00am – 5:30pm)

About Us
Fentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire since 2007. We pride ourselves on delivering a premium support experience and building long-term client relationships.

The Role
As a 1st Line IT Support Engineer, you will be the first point of contact for our clients, providing friendly, professional, and efficient IT support. You will resolve common technical issues, log and triage tickets accurately, and escalate more complex problems to senior engineers when required.

You will play a key role in delivering an excellent client experience and ensuring issues are handled promptly and professionally.

Key Responsibilities

Act as the first point of contact for inbound support requests via phone, email, and service desk
Log, prioritise, and manage support tickets in line with service desk processes
Resolve 1st line issues across desktops, laptops, printers, and common software applications
Provide remote support to end users and guide them through solutions in clear, non‑technical language
Escalate issues to 2nd line engineers where appropriate, ensuring clear and accurate handover notes
Maintain accurate ticket updates, time recording, and documentation
Assist with new user setups, device builds, and basic onboarding tasks
Monitor alerts and respond to issues within agreed skill set
Contribute to a positive team environment and a consistently high standard of customer service
Travel to client sites occasionally when required

Skills & Experience

Essential:

Previous experience in an IT support or customer service environment
Excellent communication skills and professional telephone manner
Strong customer service mindset and willingness to help
Basic troubleshooting knowledge of Windows 10/11
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
Ability to follow processes, document work clearly, and manage multiple tasks
A keen interest in IT and eagerness to learn

Desirable:

Experience working in a Managed Service Provider (MSP) environment
Exposure to Active Directory or Entra ID user management
Basic networking knowledge (IP addressing, Wi‑Fi, connectivity)
Any relevant IT certifications or study towards them

Benefits

Extra day off to enjoy your birthday
Performance-related bonus scheme
Team (paid for) social events
Relaxed and friendly atmosphere, with a professional approach
Flexibility to work from home (high-spec IT equipment provided)
Highly experienced team for support and development
Increased holiday with length of service
Highly competitive pay with annual salary reviews
Training and learning development with qualification support
Mileage allowance
Relaxed and friendly atmosphere and culture, whilst being professional

What We Offer

A supportive team environment with mentoring from experienced engineers
Structured learning and development pathway for 1st line engineers
Exposure to a wide range of technologies and client environments
Opportunities to progress into 2nd line and project‑based work

Job Types: Full-time, Permanent

Pay: £23,000.00-£28,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
On-site parking
Referral programme
Sick pay
Work from home

Ability to commute/relocate:

Littlehampton BN17 7TL: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you currently live within 20 miles of Littlehampton?

Experience:

MSP: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Littlehampton BN17 7TL

Quick apply

Refine Your Search

it jobs in lancing, wsx

1st Line IT Support Engineer

IT Helpdesk Technician

Service Desk Analyst

IT Assistant

Junior IT Support Engineer

2nd Line Technical Support Analyst

Business Support and Helpdesk Administrator

IT Service Desk Apprentice

IT Team Leader

Senior IT Engineer

IT Site Management Professional

Linux and Unix System Administrator

IT Managed Services Sales Executive

Digital Technical Support Specialist

Senior Service Desk Engineer

Solution Architect

Enterprise Solutions Architect

Global Network Engineer (12 Month Contract)

Principal Systems Engineer / Solutions Architect - Naval Communications

IT Security Engineer

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