Process supervisor Work, Jobs in Bilston, Wmd (with Salaries)

Customer Service Manager
Culligan UK limited —Wolverhampton
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Salesforce
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
8d
Maintenance Supervisor
Safran —Wolverhampton
- Full-time
- Engineering
- Maintenance
- Leadership
Quality Assurance Supervisor
Dunraven Recruitment —West Bromwich
- £46,800 a year
- Full-time
- Supervising experience
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
UK - Shift Team Leader, Walsall ERF
Encyclis —Birmingham
- Full-time
- Maintenance
- English
- Supervising experience
Transport Compliance Coordinator
Darlaston Builders Merchants Limited —Walsall
- From £31,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
2d
Area Supervisor
SBFM —Wolverhampton
- £29,000 a year
- Travel
- IT
- Communication skills
10d
Security Officer
ASEL —Darlaston
- £13.45 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Team Leader - Walsall
Glendale Countryside Ltd —Walsall
- £13.50 an hour
- Full-time
- Management
- Driving
- IT
- Annual leave
- Employee discount
Health, Safety and Environmental Officer
Onboard Corrugated Limited —Bentley
- £36,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
EV Battery Dismantler
Recyclus Group Ltd —Wolverhampton
- £38,000 - £45,000 a year
- Overtime
- Data entry
- IT
- Computer skills
Quick apply
Maintenance and Reliability Supervisor
Cargill —Wolverhampton
- Management
- Maintenance
- English
6d
Security Supervisor
ABM —West Bromwich
- £14 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
Operations Supervisor, Quick Commerce
Amazon UK Services Ltd. —Birmingham
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Security Supervisor
ABM UK —West Bromwich
- £14 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Quick apply
SECURITY OFFICER (HIGH MARNHAM)
Laing O'Rourke —Birmingham
- £14 an hour
- 12 hour shift
- Customer service
- IT
13d
Maths and English Tutor
Explore Learning —Wolverhampton
- £8.40 - £12.75 an hour
- Part-time
- English
- Paid training
13d
UK - Day Shift Team Leader, Walsall
Encyclis —Birmingham
- Full-time
- In-person
14d
Community Payback Supervisor - Black Country North
HM Prison & Probation Service —Wolverhampton
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
SECURITY OFFICER (CHESTERFIELD)
Laing O'Rourke —Birmingham
- £14 an hour
- 12 hour shift
- IT
13d
Quality Technician
ZF —Darlaston
- Up to £35,000 a year
- Assembly
- Communication skills

I want to receive the latest job alerts for process supervisor in bilston, wmd

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Customer Service Manager

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£35,000 - £42,000 a year
8 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Salesforce
Communication skills

Full job description

We are looking for an experienced and motivated Customer Service Manager to lead, coach, and develop our team of Customer Service Team Leaders while taking ownership of the day-to-day operation of the Customer Service function.

As a key leader within the Customer Experience team, you will ensure the consistent delivery of high-quality customer service, operational excellence, and a positive, high-performing culture across multiple teams. You will translate strategic business priorities into effective operational delivery, ensuring service resilience, driving performance, and embedding continuous improvement.

Working closely with senior leaders and cross-functional teams, you will use data and insight to identify opportunities, influence decision-making, and improve both customer and colleague experiences. You will champion coaching and development, empowering Team Leaders to achieve their full potential while ensuring teams are engaged, motivated, and equipped to deliver outstanding service.

This role is ideal for an established leader or an ambitious individual ready to take the next step in their career. We are looking for someone who is passionate about developing people, delivering exceptional customer experiences, and driving operational excellence in a fast-paced environment.

Requirements

Key Responsibilities

1. Operational Leadership & Service Delivery

Own day‑to‑day operational performance across Customer Service queues, cases, and workloads.
Ensure Team Leaders maintain SLAs, backlog health, and throughput targets.
Monitor demand trends and respond rapidly to pressure points, reallocating resources as needed.
Lead daily operational huddles and weekly tactical planning meetings with Team Leaders.
Ensure escalations are handled efficiently and in line with documented processes.

2. Leadership of Team Leaders

Provide direction, coaching, and development support to all Customer Service Team Leaders.
Build a consistent leadership standard across the TL group, ensuring processes, ways of working, and quality expectations are applied uniformly.
Set clear expectations, empower decision‑making, and build a confident, capability‑led leadership team.
Conduct structured 1:1s, performance reviews, and regular coaching sessions with TLs.

3. Workforce, Resource & Capacity Management

Work closely with Resource and Insight Manager to ensure effective resource planning, forecasting, and allocation across all Customer Service teams.
Use data to optimise staffing and balance workloads.
Reduce operational risk through proactive resource planning and early identification of issues.

4. Quality, Process & Continuous Improvement

Ensure Team Leaders run consistent QA checks on all their team, with effective coaching and feedback loops across the departments.
Identify root causes of performance challenges, defects, and customer pain points.
Lead continuous improvement initiatives, working cross‑functionally with CX, Sales, Field Service, and Operational Excellence.
Ensure new processes or changes are embedded effectively within teams.

5. Communication & Alignment

Maintain structured communication channels between Customer Service, CX leadership, and other functions.
Ensure Team Leaders cascade clear messages, priorities, and expectations to their teams.
Translate business strategy into operational actions and measurable outcomes.
Provide concise, actionable insight to the Head of CX on risks, trends, and opportunities.

6. People Development & Culture

Develop leadership capability within the Team Leader group through structured coaching and development planning.
Role‑model Culligan values and foster a positive, inclusive, and engaged team culture.
Promote wellbeing, resilience, and safe working practices.
Support career pathways for future leaders, recognising and nurturing high‑potential talent.

7. Strategic Contribution

Support strategic planning for Customer Service through data, insight, and frontline intelligence.
Contribute to KPI design, reporting improvements, and operational dashboards.
Help shape future workflows, automation opportunities, training plans, and customer‑experience enhancements.

Skills & Experience

Essential

Strong experience leading leaders (Team Leaders/Supervisors) in a customer‑service or operational environment.
Excellent command of operational performance metrics and workforce planning principles.
Robust coaching skills with a track record of developing team capability.
Excellent communication skills with an ability to influence at multiple levels.
Strong problem‑solving and decision‑making abilities.
High level of organisational awareness and ability to coordinate across departments.

Desirable

Experience with Salesforce Service Cloud.
Experience in multi‑channel contact centre environments.
Exposure to continuous improvement methodologies.

Benefits

23 days' holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Cycle to Work scheme available
Employee rewards and discounts
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme through Health Assured
Access to on-going learning and development with our online learning platform
Free onsite parking
Life Assurance

Quick apply

Refine Your Search

process supervisor jobs in bilston, wmd

Customer Service Manager

Maintenance Supervisor

Quality Assurance Supervisor

UK - Shift Team Leader, Walsall ERF

Transport Compliance Coordinator

Area Supervisor

Security Officer

Team Leader - Walsall

Health, Safety and Environmental Officer

EV Battery Dismantler

Maintenance and Reliability Supervisor

Security Supervisor

Operations Supervisor, Quick Commerce

Security Supervisor

SECURITY OFFICER (HIGH MARNHAM)

Maths and English Tutor

UK - Day Shift Team Leader, Walsall

Community Payback Supervisor - Black Country North

SECURITY OFFICER (CHESTERFIELD)

Quality Technician

I want to receive the latest job alerts for process supervisor in bilston, wmd

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