Technical support occupations Work, Jobs in Eccles, Gtm (with Salaries)

Product Specialist/Support Engineer (entry level)
WeBuyAnyCar —Manchester
- Communication skills
Quick apply
Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Windows
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
9d
Nights Technical Support
Johnson Controls —Manchester
- Weekend availability
- Communication skills
- Free parking
- Annual leave
11d
IT Technician
Our Lady's RC High School —Manchester
- £27,274 - £29,071 a year
- Full-time
- In-person
- School
- Free parking
Quick apply
2d
Remote Support Technician
Johnson Controls —Manchester
- Weekend availability
- Communication skills
- Free parking
- Annual leave
Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
Tesla —Manchester
- CRM software
- English
EUC Engineer
CGI —Manchester
- Full-time
- Continuous improvement
- Communication skills
Quick apply
IT Technician
Salford City College —Eccles
- £24,770 - £27,231 a year
- Full-time
- Customer service
- Free parking
- Annual leave
10d
IT Helpdesk Assistant
Ticopti —Trafford
- £28,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
IT Specialist
Clio —Manchester
- £53.70 - £72.70 an hour
- Full-time
- Google Suite
- Communication skills
- Life insurance
7d
IT Apprentice
QA Apprenticeships —Manchester
- £17,000 a year
- Monday to Friday
- Maintenance
- Communication skills
- Time management
- Annual leave
2d
IT Support Analyst (EPOS)
xn global systems ltd —Salford
- £25,500 - £27,500 a year
- Weekend availability
- Hybrid work
- Hospitality
- Spanish
- Computer Science
- Free parking
- Work from home
Quick apply
7d
1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
Deskside Support Analyst
Markel International Services Ltd —Manchester
- Bar
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
1d
My Technical Agent Analyst - ITS
TK Elevator —Wythenshawe
- Analysis skills
- AI
- Analytics
- Employee assistance programme
11h
Graduate IT Support Specialist
Franke —Manchester
- English
- Travel
Desktop Support Engineer
Together —Cheadle
- Full-time
- Mentoring
Quick apply
10d
Support Specialist - Tier 1
Fourth —Macclesfield
- Hybrid work
- Hotel
- Communication skills
- Flexible schedule
- Life insurance
1d
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount

I want to receive the latest job alerts for technical support occupations in eccles, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Product Specialist/Support Engineer (entry level)

WeBuyAnyCar -
Manchester

Quick apply

Job details

Qualifications

Technical troubleshooting
Stakeholder collaboration
Incident queue management
IT service management
Ticket management
Incident documentation
Internal department liaison
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Multidisciplinary collaboration
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Help desk

Full job description

About The Role

The Role

As a Support Engineer / Product Specialist, you will play a key role in supporting our internal systems and ensuring a seamless experience for colleagues across the business. You’ll act as the bridge between users and technology—troubleshooting issues, improving processes, and contributing to product enhancements.

This is an ideal opportunity for someone starting their career in IT, support, or product operations.

Key Responsibilities

Develop a strong understanding of our internal systems and bespoke products, including features, functionality, and business impact.
Act as a subject matter expert for our Retail Purchasing system, supporting teams such as Finance, Marketing, Transport, Customer Support, and Retail.
Provide first and second-line support via phone, email, and face-to-face queries.
Log, manage, and resolve incidents and service requests using our IT Service Management (ITSM) system.
Troubleshoot technical issues, perform diagnostics, and aim to achieve a high first-time fix rate (target ~80%).
Escalate complex or unresolved issues to third-line support where necessary, ensuring clear documentation and handover.
Work in line with ITIL best practices, ensuring tickets are handled efficiently and consistently.
Collaborate with Product and Development teams by sharing feedback on system performance, user experience, and improvement opportunities.
Maintain accurate records of issues, resolutions, and system changes.

What You’ll Bring

Problem-Solving Skills: Ability to investigate issues, identify root causes, and implement effective solutions.
Customer-Focused Mindset: Friendly, patient, and empathetic approach when supporting users of varying technical ability.
Adaptability & Curiosity: Willingness to learn new tools, systems, and technologies in a fast-paced environment.
Attention to Detail: Ability to document issues clearly and follow processes accurately.
Time Management: Capable of prioritising tasks, managing workload, and meeting deadlines.
Communication Skills: Clear and professional communication, both written and verbal.
Team Player: Comfortable working collaboratively across multiple departments.

Nice to Have (Not Essential)

Basic understanding of IT support concepts (e.g., networks, hardware, software troubleshooting)
Familiarity with ticketing systems or ITIL practices
Interest in technology, systems, or product development

What We Offer

Full training and structured onboarding
Ongoing learning and development opportunities
Clear career progression pathways within IT, Product, or Engineering
A fast-paced, supportive, and collaborative working environment
Opportunity to make a real impact in a rapidly growing business

Additional Expectations

Maintain professionalism and confidentiality at all times
Develop a strong understanding of the wider business and how systems support operations
Be flexible and willing to take on additional responsibilities as required

About Us

We’re webuyanycar.com, the UK’s leading car-buying service, with over 500 branches nationwide and growing fast. Behind the scenes, our teams and technology keep everything running smoothly—and that’s where you come in. If you’re keen to learn, enjoy helping others, and want to be part of a supportive, fast-moving environment, you’ll fit right in.

Quick apply

Refine Your Search

technical support occupations jobs in eccles, gtm

Product Specialist/Support Engineer (entry level)

Technical Support Advisor 2nd Line Telco

First Line Technical Support

Nights Technical Support

IT Technician

Remote Support Technician

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

EUC Engineer

IT Technician

IT Helpdesk Assistant

IT Specialist

IT Apprentice

IT Support Analyst (EPOS)

1st Line Support Analyst

Deskside Support Analyst

My Technical Agent Analyst - ITS

Graduate IT Support Specialist

Desktop Support Engineer

Support Specialist - Tier 1

IT Support Engineer (1st Line)

I want to receive the latest job alerts for technical support occupations in eccles, gtm

Related Searches

Explore jobs in more locations

About The Role

About Us

Jobseeker tools

Employer Tools

Browse

Stay Connected