Amazon customer service from home Work, Jobs (with Salaries)

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- Free parking
- Annual leave
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Customer Support Assistant

SafeTag Tracking
Orpington

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Job details

Permanent | Full-time | Fixed term contract
£30,000 a year

Benefits

Free parking
Casual dress
Annual leave
Company pension
Work from home
Private medical insurance
Transport links
On-site parking

Qualifications

Customer service
Computer literacy
GCSE
Logistics
English
IT support
Organisational skills
IT
Phone etiquette
BTEC
Communication skills
A Level

Full job description

Job Title - Operations & Support Assistant

Contract - 12 months (with possibility to extend), full-time, 37.5 hours per week. (WFH Friday)

Location - Orpington, London

Salary - £30,000

About us

SafeTag Tracking is a growing start-up in the GPS Tracking industry, launched in early 2022 to provide a more user-friendly, accessible, and customer-focused GPS Tracking solution for consumers and small businesses.
We are a family-led business and strongly believe in investing in our employees.
We sell a portfolio of 10+ tracking & security products on Amazon & eBay and serve over 30,000 customers across the UK, the US, Italy, Germany, Spain, and France.
We offer a brand-new, spacious, and welcoming working environment where you will be valued and given decision-making responsibility in a small, agile company that treats human-based customer support as its most important asset.

Start Date - ASAP

We are expanding our customer support team and seeking a tech-savvy, friendly, and outgoing individual with a can–do attitude to join our close-knit team in Orpington.
You will be the face of SafeTag, supporting customers through setting up their trackers, troubleshooting issues and helping them keep their most valued possessions safe.
You will help manage our support processes, including email-only support, customer outreach and support resources.
You will also spend time hands-on with day-to-day operational activities, such as processing returns and organising outbound shipments of our devices.
If you are a positive, friendly, "doer" with an interest in technology and a willingness to get stuck into a range of activities, we'd love to hear from you.

Responsibilities

Email Support - Handling of technical support & sales enquiries. These might include helping customers troubleshoot their trackers or personal devices, helping them log in to a particular system, or helping users who aren’t sure how to complete certain tasks in our app.
Managing Support Resources - Monitoring usage of our support resources, writing new articles, and exploring new ways to improve our resources & processes to better serve our customers.
Reporting to Directors - Report directly to the directors on support trends, customer requests, and more
Production Work - Assisting with the production and fulfilment of finished SafeTag Products, including technical registration processes, and managing and checking outbound products & shipments.
Negative Experience Turnaround - Reaching out to customers who have had a negative experience, so we can turn their experience into a positive one and show what makes us different as a company.
Invoice & supplier management - This will involve liaising and maintaining relationships with a range of suppliers and our own B2B customers.
Testing customer returns - Using your problem-solving skills to determine the cause of product faults, document issues and prepare products for re-selling.

Essential Qualities

English & Maths GCSE A*-C
IT, Computer Science or other Digital or Technical GCSE/BTEC/A-Level/Degree
Excellent written and verbal communication in English (email writing & phone manner)

Bonus Qualities

High computer literacy / good understanding of basic IT principles and practices relevant to supporting users with software.
Previous experience in a small/medium business customer service / admin / logistics role

What kind of person are we looking for?

A self-starter & can-do attitude. Being a small tech business, every day is different, and we’re looking for someone who enjoys new challenges.
The tech-savvy member of the family or friend fixing everyone's tech issues
Someone with a positive, friendly attitude towards customers and their teammates.
Strong organisational and problem-solving skills, as we’re looking for someone who is comfortable making their own decisions and managing their own time.
Ability to be diplomatic, patient and empathetic with customers.

Why should you choose us?

£30,000 base, plus performance bonus
Hybrid working
Private Healthcare Plan
On-site parking with a dedicated space
24 + 8 days Paid time off
One of a kind experience in a rapidly growing business where you can make your own decisions, suggestions and get hands-on with all aspects of the business
Overtime opportunity when other team members take leave (completely optional)
Great transport links (St Mary Cray station & 7 bus stops within 5 min walk)

Schedule

Mon - Thu: 9 AM- 5 PM (In Office)
Fri: 9 AM - 5:00 PM (Work from home)
PTO: 24 Days + Bank Holidays
During probation, you will be in the office full-time for training

We believe customer service & operations work is best done by real people, so all submissions will be reviewed manually by our own staff, with a maximum of 2 online and 2 in-person interviews before hiring. In kind, please note that any CVs or cover letters generated entirely by AI will be rejected.

If this sounds like you, please send us your CV and a short, personal Cover Letter! We look forward to hearing from you!

Pay: £30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking
Private medical insurance
Work from home

Work Location: Hybrid remote in Orpington BR5 3QY

Quick apply

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