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London, UK (Hybrid: 3 days p/week in-office)
8 month FTC (mat-cover)
About the role:
This is an 8 month FTC maternity-cover. We are looking for an experienced hands-on Senior Language Manager to own and optimise the language and localisation strategy for Germany. Native/ fluent German language skills, essential.
Job Summary:
Localisation efforts at Klaviyo are centred around linguistic and cultural excellence, teamwork and scale. We own the linguistic and cultural quality of every touchpoint a German customer has with Klaviyo: the product, the website, marketing campaigns, customer education, and partner and developer portals. Our work is about providing our customers with high quality localisation and an experience that feels locally relevant and fuels international growth for both our customers and Klaviyo.
You will step directly into a fully embedded, senior individual contributor position and own everything the current person owns, with full continuity responsibility. We need someone who can hit the ground running and carry the German market at the same quality bar from day one.
Your Impact:
- Own the German Language Infrastructure. Proactively manage the German style guide and glossary as living documents, ensuring our Language Service Provider delivers consistent, high-quality content across the entire customer journey.
- Own German Linguistic Quality across all customer touch points ensuring we deliver the best German customer experience.
- Champion the German customer experience. In practice this includes work such as ensuring search is optimised for German, Product is QA'ed, the website is optimised, the customer journey is mapped out to identify gaps and opportunities.
Duties:
- Develop and maintain linguistic and cultural standards and guidelines, define quality expectations across the whole localised customer journey, including supporting the development of style guides, glossaries, tone and voice of the Klaviyo Product (customer, partner and developer) and Content (Marketing, Customer Education and others) in the market.
- Review German translation and monitor the linguistic quality of the German language, provide feedback and context to the translation teams, in order to ensure the best resource fit for the highest quality impact.
- Communicate proactively with cross-functional teams to anticipate, identify and fix linguistic and localisation issues related to Germany.
- Proactively engage with relevant stakeholders (e.g. Product, Marketing, Customer Education) for additional context and insights on high priority content for localisation to define and influence the best creative, linguistic and localisation approach.
- Facilitate collaboration between internal stakeholders and vendors, making sure the necessary resources have access to the relevant information, and advising on the best course of action regarding localisation processes.
- Collaborate closely with the Localisation team and internal stakeholders to collect relevant cultural and linguistic information about Klaviyo Germany and support the localisation effort in bringing this content to the global audience.
- Proactively contribute to the creation of efficient, effective localisation processes and optimisation of those over time.
- Train, develop and manage a highly-effective team of German linguists through our localisation supplier that consistently delivers high quality output.
- Be a champion internally for the German Klaviyo customer
- Performs other related duties as assigned.
Who You Are:
- 5+ years of experience in a comparable localisation role on the buyer/client side
- Bachelors or Masters degree in Languages/ Translation/ Localisation/ International Studies
- Fluency in English and native knowledge of German for Germany essential
- Proven experience in translation, localisation and language quality management.
- Demonstrated experience in localisation of Product, Marketing and Support content for Germany, with scalable localisation infrastructures and language quality frameworks
- Experience with Smartling or similar TMS platforms a plus
- Deep understanding of localisation specificities and pitfalls
- Experience in creative writing a bonus
- Authorisation to work in the UK without restriction
Soft Skills:
- Strong business acumen with proven stakeholder management skills
- Ability to show initiative and work independently, and drive initiatives at a strategic level
- Ability to hold teams accountable to a high quality standard
- Excellent presentation, communication, and interpersonal skills
#LI-Hybrid #LI-JW1
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
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