It support engineer Work, Jobs in Clifton, Bst (with Salaries)

Application Support Engineer
Clue Software —Bristol
- Up to £35,000 a year
- Hybrid work
- Azure
- Salesforce
- SQL
12d
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Windows
- Referral programme
Quick apply
4d
2nd Line IT Support Engineer
Mintivo Ltd —Chippenham
- Up to £33,000 a year
- Weekend availability
- Azure
- Software troubleshooting
- Customer service
- Referral programme
Quick apply
4d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
11d
IT Support Engineer
F5 —Bristol
- £27,000 - £32,000 a year
- Full-time
- Azure
- Customer service
- Continuous improvement
Quick apply
1st Line NOC Engineer, UK
IndigoTG —Magor
- Monday to Friday
- Remote
- Analysis skills
- Communication skills
- Time management
1st Line NOC Engineer, UK
Indigo Telecom Group —Magor
- Monday to Friday
- Analysis skills
- Communication skills
- Time management
Service Desk Support Engineer
Fujitsu —Chippenham
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
11d
IT Field Engineer - West England
T-Tech —Bristol
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
Quick apply
12d

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1st Line IT Support Engineer
Mintivo Ltd —Chippenham
You will be the first point of contact for our customers, providing friendly, efficient, and professional technical support while ensuring issues are logged,…
£21,500 - £25,000 a year
Quick apply
4d
2nd Line IT Support Engineer
Mintivo Ltd —Chippenham
Experience supporting multiple customers and managing priorities. On site lounge area and Minchester bar. Manage tickets within SLA targets using the PSA system…
Up to £33,000 a year
Quick apply
4d

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it support engineer jobs near clifton, bst

Application Support Engineer

Clue Software
Bristol

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Job details

Up to £35,000 a year
12 days ago

Qualifications

Azure
ASP.NET Core
Software deployment
Salesforce
.NET Core
Visual Studio
C#
Microsoft SQL Server
.NET
SQL
AWS
JavaScript
Scripting
Software testing
Application support
Time management

Full job description

Role specifics

Salary range: up to £35,000
Reporting to: Support Team Lead
Key stakeholders: Product team, Tech team, Professional Services team
Organisational Framework Level: Level: 2 – Professional Contributor
We operate a remote-first working environment

About you/ Job Summary

As an Application Support Engineer, you will be comfortable engaging with customers via telephone, email, or a case management system such as Salesforce – providing the right solutions to customers' issues. You will thrive in a fast-paced environment and be an expert at time management, ensuring the timely execution of all tasks and deadlines. You will champion improvements that will increase customer satisfaction, manage escalations and collaborate with other team members to minimise service disruptions, reducing downtime.

The role will also involve participation in an out-of-hours on-call rota, providing support outside of standard business hours for P1 incidents. In addition, there may be occasional requirements to provide cover for colleagues working on the late shift to ensure continuity of service and support.

At Clue Software, we’re actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation.

Key Accountabilities

Provide first-line customer support via our case management system, email, and telephone and be the SME for first-line resolution of complex cases
Contribute to quarterly reviews with Enterprise customers to talk through software utilisation, upcoming releases, and ticket trends
Liaise with customers to understand and investigate issues raised, responding promptly with an appropriate resolution or escalation
Support the Customer Success Managers with any support-related queries
Become a subject matter expert on the Clue application
Monitor the support inbox for new tickets, provide first contact resolution or triage accordingly
Build excellent customer relationships
Lead bi-weekly calls with our Enterprise support customers to review their outstanding tickets
Contribute to continuous improvement across support services
Record up-to-date and accurate information on our case management system, communicate updates and work with the support teams to resolve customer tickets within agreed SLA’s

Key role measures

Customer satisfaction via Net Promotor Score from customer surveys
Customer ticket response and closure KPI’s
Meeting customer service level agreements
Levels of resolved / unresolved support related issues

Experience and skills

Our ideal candidate would have experience in the following areas:

Ability to achieve security clearance
Minimum 2 years in an application support role
Experience of excelling in a fast-paced environment
Experience with Salesforce ticketing system or similar
Experience with deployment tools such as Octopus or similar
Experience of Azure (primary) AWS (secondary) cloud services and technologies
Experience of .SQL server, however desirable if additionally .NET, visual studio, as well as with C#, ASP.NET Core and Javascript.
Experience using monitoring and analytical tools such as AppInsights and devtools. Experience with Dynatrace would be advantageous.
Experience with SQL databases, writing queries and scripting
Experience in software testing, and/or troubleshooting is desirable

Apply Now

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it support engineer jobs in clifton, bst

Application Support Engineer

1st Line IT Support Engineer

2nd Line IT Support Engineer

Senior Service Desk Analyst