It network technician Work, Jobs in Crawley (with Salaries)

3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
10d
IT - Desktop Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
2d
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
8d
Control Centre Technician - Three Bridges ROC
Network Rail —Crawley
- £54,649 - £56,777 a year
- Full-time
- Maintenance
- In-person
- Annual leave
5d
IT Technician
Xavier Catholic Education Trust —Chertsey
- £25,879 - £30,581 a year
- Full-time
- Continuous improvement
- Computer networking
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Group IT & Network Technician
Eltham College —Bromley
- £24,000 - £34,000 a year
- Full-time
- School
9d
Site Supervisor
UK Power Networks —Gatwick Airport
- £56,576 a year
- Annual leave
- Employee assistance programme
9d
Sterile Services Department - Decontamination Technician
University Hospitals Sussex NHS Foundation Trust —Worthing
- £25,272 a year
- Part-time
8d
IT Technician
Bourne Education Trust —West Ewell
- £28,546 - £30,581 a year
- Full-time
- School
- Sick pay
Division IT Manager
ITW —London
- Full-time
- Azure
- ERP systems
- SQL
9d
Service Manager Upholstery
DFS —Crawley
- £36,982 a year
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Engineering Technician (Electrical Bias)
University Hospitals Sussex NHS Foundation Trust —Worthing
- £32,073 - £39,043 a year
- Full-time
- Patient care
- Annual leave
2d
Operative [Off Track] - Tonbridge MSP
Network Rail —Tonbridge
- £30,386 a year
- Weekend availability
- Communication skills
- Annual leave
3d
Operations Intern
Bombardier —Westerham
- Customer service
- Internship
2d
Apprentice Land Charges
Lewisham Council —London
- £27,010 a year
- Full-time
- Hybrid work
- English
- Maths
- IT
- Employee discount
10d
Linear Asset Technician
Egis —Leatherhead
- Hybrid work
- Driving
- Contracts
- IT
11d
Senior Pharmacy Technician – Cancer Services
University Hospitals Sussex NHS Foundation Trust —Worthing
- £39,959 - £48,117 a year
- Full-time
- Management
- Patient care
4d
Product Analyst/Requirements Analyst - ICE
Clinisys —Woking
- Hybrid work
- Azure
- Product management
- AI
Senior Planning Technician
Lewisham Council —London
- £40,404 - £41,637 a year
- Full-time
- Hybrid work
- IT
- Communication skills
Senior Track Systems Technician
Formula 1 —Biggin Hill
- Full-time
- Travel
- IT
- Communication skills
- Store discount
- Annual leave

I want to receive the latest job alerts for it network technician in crawley

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

3rd Line Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year
10 days ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Azure
Windows
Firewall
DHCP
Virtualisation
Mentoring
DNS
SharePoint
Mac OS
Root cause analysis
Communication skills
IaaS
Active Directory
VPN

Full job description

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you have mastered 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

3–5 years’ experience working within an MSP environment
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

it network technician jobs in crawley

3rd Line Service Desk Technician

IT - Desktop Support Technician

IT First Line Support Technician

Control Centre Technician - Three Bridges ROC

IT Technician

Group IT & Network Technician

Site Supervisor

Sterile Services Department - Decontamination Technician

IT Technician

Division IT Manager

Service Manager Upholstery

Engineering Technician (Electrical Bias)

Operative [Off Track] - Tonbridge MSP

Operations Intern

Apprentice Land Charges

Linear Asset Technician

Senior Pharmacy Technician – Cancer Services

Product Analyst/Requirements Analyst - ICE

Senior Planning Technician

Senior Track Systems Technician

I want to receive the latest job alerts for it network technician in crawley

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected