Junior account Work, Jobs in Ampthill, Bdf (with Salaries)

1st Line Service Desk Analyst
Intercity Technology —Shefford
- Employee assistance programme
Personal Tax Trainee
Streets Accountants —Stevenage
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
Junior Sales Administrator
Thorns Group —Wellingborough
- £24,784.50 - £25,000.00 a year
- Full-time
- CRM software
- Hospitality
- Microsoft Outlook
- Free parking
Quick apply
6d
Junior Financial Controller
Kodak Alaris —Hemel Hempstead
- Full-time
- Hybrid work
- ERP systems
- Accounting
Quick apply
Client Accountant
Crisp Accountancy —Hatfield
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- In-person
- Communication skills
- Annual leave
- Flexitime
Quick apply
Junior Management Accountant
PayByPhone —Hatfield
- £35,000 - £41,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Life insurance
Quick apply
14d
Litigation & Claims Counsel
NTT Global Data Centers —Hemel Hempstead
- £151,800 - £155,300 a year
- Full-time
- Remote
- English
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
360 Recruitment Consultant
Goldbridge Group —Luton
- £24,420 - £26,000 a year
- Full-time
- Hybrid work
- English
- Business development
- Leadership
- Work from home
Quick apply
7d
Quantity Surveyor
M Group —Stevenage
- Mentoring
- Contracts
- IT
- Annual leave
- Employee assistance programme
Financial Analyst
Renewable Energy Systems Limited —Kings Langley
- Part-time
- Microsoft Excel
- Time management
Senior UX Designer - Security & Identity
Tesco UK —Welwyn Garden City
- Full-time
- Mentoring
- Agile
- Communication skills
- Employee assistance programme
6h
Junior Commercial Advisor
Verisure Services (UK) Limited —Wellingborough
- £3,800 a month
- Full-time
Quick apply
Global Financial Accountant
Dr. Martens —Wollaston
- Full-time
- Hybrid work
- Annual leave
Quick apply
11d
Accounts Senior
TC-Group —Letchworth
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Strategic Relationship Manager
FCDO Services —Westminster
- £58,209 - £66,877 a year
- Full-time
- Business development
- Presentation skills
- No degree
13d
Client Service Assistant Manager
TC-Group —Milton Keynes
- Full-time
- Hybrid work
- Accounting
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Commercial Advisor
Steer —Hemel Hempstead
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Business Tax Manager
Menzies LLP —Stevenage
- Full-time
- Hybrid work
- Microsoft Office
- Accounting
- IT
Business Development Manager – IT & Cybersecurity
BDR Group —Hemel Hempstead
- Business development
- IT
Senior/Managing Quantity Surveyor
HeathrowAcademy —Stevenage
- Full-time
- Mentoring
- Contracts
- Construction experience
8d

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1st Line Service Desk Analyst

Intercity Technology -
Shefford

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Live chat
Technical troubleshooting
Desktop support
SCCM
Incident queue management
GCSE
IT service management
Ticket management
Computer hardware
MTA
Remote access software
Technical support incident logging
TeamViewer
ServiceNow
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Active Directory
CompTIA A+
Remote diagnostics

Full job description

About The Role

Solve problems. Support people. Power great service. Be our next 1st Line Support Analyst!

We’re looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. You’ll be the first point of contact for IT support, helping users resolve issues quickly and keeping their technology running smoothly.

This is a role for someone who enjoys problem solving, helping people, and learning new technology. You’ll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience.

Our Service Desk supports customers 24/7, but this role operates on a 19:00–07:00 4 days on, 4 days off shift pattern as part of the wider team. You will need to attend our Meppershall office for your initial training and induction, and future training sessions.

About the Role

As a 1st Line Support Analyst, you’ll be the friendly voice and technical support behind every ticket.

You’ll log, investigate, and resolve incidents, keeping users informed and ensuring service levels are met. When issues require deeper investigation, you’ll escalate them to senior engineers with clear documentation and context.

You’ll work with colleagues across the business and support users at every level, from junior staff to senior stakeholders, adapting your communication style to suit.

What You’ll Do as a 1st Line Support Analyst: Provide first-line technical support

Diagnose and resolve basic hardware and software issues across desktops, laptops, and peripherals
Carry out initial network diagnostics for Wi-Fi, VPN, and DNS issues
Support users remotely using tools such as AnyDesk, TeamViewer, and SCCM

Manage incidents and service requests

Log, track, and update tickets in the service desk system
Ensure incidents are handled within agreed service levels
Escalate complex issues to senior engineers when required

Deliver excellent customer service

Communicate clearly with non-technical users via phone, email, and chat
Maintain a professional, friendly, and helpful approach in every interaction

What You’ll Bring Experience & Knowledge

Experience in a 1st Line IT Support or Helpdesk environment (desirable but not essential)
Understanding of IT infrastructure, including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows and Microsoft 365
Exposure to Active Directory (password resets, account management)
Awareness of service desk platforms such as ServiceNow or HaloPSA
Understanding of ITIL principles

Skills

Strong troubleshooting and problem-solving ability
Clear communication with both technical and non-technical users
Ability to prioritise tasks in a fast-paced environment
Comfortable using remote support tools

Qualifications (desirable)

GCSE Maths and English (Grade C or above)
CompTIA A+
Microsoft Technology Associate
ITIL v4 Foundation

What We Offer:

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

junior account jobs in ampthill, bdf

1st Line Service Desk Analyst

Personal Tax Trainee

Junior Sales Administrator

Junior Financial Controller

Client Accountant

Junior Management Accountant

Litigation & Claims Counsel

360 Recruitment Consultant

Quantity Surveyor

Financial Analyst

Senior UX Designer - Security & Identity

Junior Commercial Advisor

Global Financial Accountant

Accounts Senior

Strategic Relationship Manager

Client Service Assistant Manager

Commercial Advisor

Business Tax Manager

Business Development Manager – IT & Cybersecurity

Senior/Managing Quantity Surveyor

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