Customer insights analyst Work, Jobs in Bath, Som (with Salaries)

Customer Outcomes Analyst - 12 Month FTC
M&G plc —Bath
- Full-time
- Analysis skills
- Annual leave
Business Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Business
- Communication skills
Quick apply
5d
Commercial Insights Analyst
Longleat —Warminster
- £38,000 - £42,000 a year
- Monday to Friday
- Analysis skills
- Analytics
- Store discount
- Employee assistance programme
Demand Planner
Meiyume (UK) Ltd —Trowbridge
- Up to £37,784 a year
- Full-time
- English
- Analysis skills
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
Protective Threat Intelligence Analyst
Lloyds Banking Group —Bristol
- £44,901 - £54,879 a year
- Full-time
- Hybrid work
- Analytics
13d
Data Insights & Business Intelligence Analyst
TLT —Bristol
- Full-time
- Hybrid work
- Writing skills
- Data analysis skills
- Analysis skills
Higher Statistical Officer
Government Statistical Service —Bristol
- £35,144 a year
- Part-time
- Hybrid work
- Doctoral degree
- Master's degree
- Analysis skills
11d
Project Change Lead - Financial Crime Operations
Wealthtime —Bath
- Full-time
- Hybrid work
- Data analysis skills
9d
Market Intelligence Analyst
GKN Aerospace —Bristol
- Hybrid work
- Engineering
- Bachelor's degree
- Travel
- Employee assistance programme
- Flexible schedule
1d
Credit Risk Analyst
Ayvens —Bristol
- Full-time
- Computer literacy
- Communication skills
- Analytics
- Free parking
- Annual leave
Data Analyst - OpEx (Contract role)
Oxford Instruments plc —Bristol
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Work from home
4d
Senior Analyst - Data Enrichment
Somerset Bridge Group —Cribbs Causeway
- £68,000 - £75,000 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Annual leave
- Referral programme
Quick apply
Business Analyst - EMEAI Region
Oxford Instruments plc —Bristol
- Master's degree
- Analysis skills
- Business
11d
Pricing Analyst
Somerset Bridge Group —Bristol
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Machine learning
- Communication skills
- Annual leave
- Referral programme
Quick apply
4d
Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security
Deloitte —Bristol
- Hybrid work
- Analysis skills
Asset Risk Data Analyst
Ayvens —Bristol
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Communication skills
- Free parking
- Annual leave
Graduate Data Engineer & Analyst
Assystem —Bristol
- Hybrid work
- Engineering
- Travel
- Communication skills
11d
Information Analyst - Nuclear
Assystem —Bristol
- Hybrid work
- Annual leave
- Flexible schedule
Private Banker (Bristol)
Arbuthnot Latham —Bristol
- Writing skills
- Business development
- Banking
Senior Product Manager
RAC —Bristol
- Hybrid work
- Management
- Data analysis skills
- Analysis skills

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Customer Outcomes Analyst - 12 Month FTC

M&G plc -
Bath

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Complaint handling
Analysis skills
Quality assurance
Internal quality assurance

Full job description

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

This colleague-level role sits within the Service & Customer Outcomes Oversight pillar and focuses on customer outcomes, quality and complaint-related oversight within outsourced operations.

To oversee customer outcomes and customer experience indicators, ensuring Consumer Duty expectations are met and that risks of customer harm are identified, escalated and remediated.

Key Work Level Accountabilities:

Monitor customer outcome indicators and ensure Consumer Duty alignment across relevant customer journeys
Oversee complaint-related MI, redress and root cause themes, escalating risks of customer harm
Provide quality and assurance insight through sampling/QA, call listening and speech analytics where available
Maintain evidence of outcomes oversight and decisions

Key Responsibilities for this role:

Customer experience & insight

Review customer satisfaction (CSAT) and customer feedback outputs
Review interaction quality indicators (e.g. empathy MI where available)
Identify and escalate trends indicating poor customer experience

Complaints oversight

Monitor complaints MI including delays, redress and root cause analysis
Track FOS themes and outcomes where relevant; support FCA complaints return oversight inputs
Escalate any notifiable events/risks with material harm to customers

Quality assurance & sampling

Conduct/coordinate sampling and QA on processes/transactions
Support call listening and speech analytics activity to evidence interaction quality
Track corrective work and effectiveness of remediation

Customer, conduct & Consumer Duty expectations

Ensure oversight evidences good customer outcomes and appropriate customer support, including timeliness and fairness
Escalate risks of customer harm, vulnerability impacts and persistent poor outcomes

Evidence & assurance expectations

Maintain complaint oversight packs, root cause themes and action tracking evidence
Maintain QA/sampling methodology, results and remediation evidence
Maintain documented decisions and escalations for customer outcome risks

Key Knowledge, Skills & Experience:

Experience in customer operations, complaints, QA or customer insight. Strong analytical judgement, ability to assess evidence and identify emerging risks of customer harm. Understanding of Consumer Duty and customer outcomes frameworks preferred.

What we offer:

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:

A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.

We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [email protected]

Apply Now

Refine Your Search

customer insights analyst jobs in bath, som

Customer Outcomes Analyst - 12 Month FTC

Business Analyst

Commercial Insights Analyst

Demand Planner

Protective Threat Intelligence Analyst

Data Insights & Business Intelligence Analyst

Higher Statistical Officer

Project Change Lead - Financial Crime Operations

Market Intelligence Analyst

Credit Risk Analyst

Data Analyst - OpEx (Contract role)

Senior Analyst - Data Enrichment

Business Analyst - EMEAI Region

Pricing Analyst

Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security

Asset Risk Data Analyst

Graduate Data Engineer & Analyst

Information Analyst - Nuclear

Private Banker (Bristol)

Senior Product Manager

I want to receive the latest job alerts for customer insights analyst in bath, som

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