Customer solutions specialist Work, Jobs in Cranfield, Bdf (with Salaries)

Customer Insights Specialist
easyJet —Luton Airport
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
23h
DC Team Leader
H&M Group —Milton Keynes
- Full-time
- Employee discount
Quick apply
Customer Support Specialist
Mettler Toledo —Royston
- Communication skills
- Annual leave
Client Solutions Executive
TECHNIA GmbH —Milton Keynes
- Hybrid work
- Negotiation
Proposal Specialist
SHI International Corporation —Milton Keynes
- £45,000 - £55,000 a year
- Full-time
- English
- Microsoft Office
- Project management
Operations Co-ordinator
Thorns Group —Wellingborough
- £21,006 a year
- Part-time
- English
- Hotel
- Data entry
- Free parking
Quick apply
3d
Client Solutions Executive
TECHNIA —Milton Keynes
- Hybrid work
- Negotiation
Quick apply
Junior Sales Administrator
Thorns Group —Wellingborough
- £24,784.50 - £25,000.00 a year
- Full-time
- CRM software
- Hospitality
- Microsoft Outlook
- Free parking
Quick apply
7d
Regulatory Specialist
Sensient Technologies Corporation —Milton Keynes
- English
- Microsoft Office
- Databases
Order Management Specialist
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Word
- Employee discount
- Referral programme
13d
Sales Manager - Waste & Municipal Solutions
Dawsongroup —Milton Keynes
- Full-time
- Sales
- Contracts
- Leadership
Quick apply
Commercial Sales Support Specialist- BPL
Barclays —Northampton
- Databases
- Contracts
- Communication skills
Sales Specialist - Dell
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Organisational skills
- Employee discount
- Referral programme
Business Support Specialist
Buckinghamshire Council —Aylesbury
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Typing
- Employee assistance programme
- Employee discount
1d
Client Onboarding Executive
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Business development
- Financial services
- Communication skills
9d
Clinic Administrator & Receptionist
Vitalscan Limited —Milton Keynes
- £25,000 - £30,000 a year
- Overtime
- CRM software
- Computer literacy
- Administrative experience
- Annual leave
Quick apply
3d
Cleaner
ISS Facility Services —Northampton
- £14.26 an hour
- Monday to Friday
- Free parking
- Gym membership
Client Support Advisor
Atlantic Data Ltd —Milton Keynes
- From £25,000 a year
- Full-time
- Customer service
- Salesforce
- Analysis skills
- Free parking
- Life insurance
Quick apply
Trainee Customer Service Representative (CSR)
The Pollard Group —Buckingham
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
CUSTOMER SERVICE REPRESENTATIVE (CSR)
HUBER+SUHNER —Bicester
- Computer literacy
- Continuous improvement
- Computer skills
5d

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customer solutions specialist jobs near cranfield, bdf

Customer Insights Specialist

easyJet -
Luton Airport

Apply Now

Job details

Full-time
23 hours ago

Benefits

Company pension

Qualifications

Business intelligence
Stakeholder collaboration
Stakeholder liaison
Data analysis skills
Analysis skills
Market research
Management reporting
Data visualisation
Market analysis and research experience
Communication skills

Full job description

We are easyJet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

READ ON IF YOU

Have experience in customer insights, market research or brand tracking within a fast-paced organisation.

Enjoy turning complex data into clear, actionable recommendations that influence business decisions.

Love understanding customer behaviour, motivations and needs.

Are confident presenting insights to a wide range of stakeholders, including senior leaders.

Thrive on solving problems and identifying opportunities through research and analysis.

THE TEAM

The Customer Strategy & Insights team plays a key role in shaping easyJet’s customer strategy and helping the business better understand the needs, behaviours and motivations of our customers.

Working at the heart of customer decision-making, the team delivers insight that helps drive strategic priorities, supports business performance and ensures we continue to provide easy, reliable travel experiences for millions of customers across Europe.

THE ROLE

As Customer Insights Specialist, you’ll be responsible for delivering high-quality customer and brand insight that helps inform strategic decisions across the business.

Working closely with agency partners, analytics teams and stakeholders across easyJet, you’ll manage our brand tracking programme, oversee our customer community and lead a variety of research initiatives. You’ll bring customer insight to life through compelling storytelling, engaging presentations and clear recommendations that influence actions at every level of the organisation.

Key responsibilities include:

Managing customer and brand tracking programmes and translating findings into actionable insight.

Engaging with stakeholders across the business to understand research needs and support decision-making.

Delivering impactful presentations that clearly communicate customer insights and recommendations.

Owning regular reporting of customer and brand KPIs.

Briefing research and insight requirements to agency partners and analytics teams.

Managing external research agencies to ensure quality delivery and value for money.

Acting as the subject matter expert for customer and brand metrics across the business.

Supporting teams in understanding customer data, KPIs and dashboard outputs.

Building and maintaining a central insight repository to maximise the value of customer research.

Identifying knowledge gaps and designing research solutions, including segmentation and behavioural studies.

Requirements of the Role

WHAT WE’RE LOOKING FOR

Experience in a customer insight, consumer research or market research role.

Strong understanding of brand health and customer metrics.

Excellent analytical skills with the ability to work confidently with large data sets and numerical analysis.

Experience delivering persuasive, insight-led recommendations that drive business action.

Strong communication and stakeholder management skills.

Ability to influence and engage stakeholders across different levels of an organisation.

Experience working with external suppliers or research agencies.

Strong presentation and data visualisation skills.

A proactive and self-motivated approach with excellent problem-solving abilities.

Ability to manage changing priorities and perform effectively in a dynamic environment.

WHAT YOU’LL GET IN RETURN

Competitive base salary.

Up to 20% bonus.

25 days' holiday.

BAYE, SAYE and Performance Share Schemes.

5% pension.

Life Assurance.

Flexible benefits package.

Excellent staff travel benefits.

PRACTICALITIES

This is a full-time position. We support hybrid working and spend time together as a team in our Luton HQ offices.

Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK

REASONABLE ADJUSTMENTS

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

#LI-CH1 #LI-HYBRID

Apply Now

Refine Your Search

customer solutions specialist jobs in cranfield, bdf

Customer Insights Specialist

DC Team Leader

Customer Support Specialist

Client Solutions Executive

Proposal Specialist

Operations Co-ordinator

Client Solutions Executive

Junior Sales Administrator

Regulatory Specialist

Order Management Specialist

Sales Manager - Waste & Municipal Solutions

Commercial Sales Support Specialist- BPL

Sales Specialist - Dell

Business Support Specialist

Client Onboarding Executive

Clinic Administrator & Receptionist

Cleaner

Client Support Advisor

Trainee Customer Service Representative (CSR)

CUSTOMER SERVICE REPRESENTATIVE (CSR)

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