Mortgage manager Work, Jobs in Wales (with Salaries)

Mortgage Customer and Product Manager
Julian Hodge Bank —Cardiff
- £59,000 a year
- Full-time
3d
Senior Customer Compliance Manager
Julian Hodge Bank —Cardiff
- Up to £75,000 a year
- Full-time
- Analysis skills
- Team management
3d
Business Customer Services Manager
Welsh Water —Cardiff
- £55,924 - £63,515 a year
- Continuous improvement
- Team management
- No degree
- Free parking
- Annual leave
2d
Residential Conveyancer
Convey Law —Newport
- £44,000 - £75,000 a year
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Annual leave
- Flexible schedule
Quick apply
Telephone Business Development Manager
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Employee discount
Quick apply
12d
Debt Caseworker
Citizens Advice Pembrokeshire —Pembroke Dock
- From £26,115 a year
- Full-time
- Hybrid work
- Research
- Conflict management
- IT
- Annual leave
- Flexitime
Quick apply
Letting Agent
The Letting Experts —Rhondda
- £70,000 - £100,000 a year
- Remote
Quick apply
Supply Chain Manager
Kepak Group —Merthyr Tydfil
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
1d
Arrears Team Leader
Tandem Bank —Cardiff
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
2d
Lettings Coordinator
Northwood (Wrexham) Estate and Letting Agents —Wrexham
- £27,300 a year
- Overtime
- Administrative experience
- In-person
- Communication skills
- Free parking
Quick apply
Facilities Porter
Welsh Water —Newport
- £24,519 - £26,971 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
3d
Boning Hall Supervisor
Kepak Group —Merthyr Tydfil
- Full-time
- Computer literacy
- English
- Continuous improvement
- Free parking
- Annual leave
Quick apply
1d
Bar Supervisor
Park Holidays UK —Llanfairpwllgwyngyll
- £13 an hour
- Part-time
- Serving
- Bar
- Computer literacy
- Employee assistance programme
- Employee discount
5d
General Manager
Slim Chickens - Cardiff —Cardiff
- Up to £40,000 a year
- Weekend availability
- Sales
- Restaurant management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Broughton - Front of House, Brand Ambassador, STARS
Securitas —Broughton
- £13.25 an hour
- Full-time
- Google Suite
- Customer service
- Computer literacy
- Employee discount
Quick apply
Supervisor
SA Brains —Cwmbran
- From £12.81 an hour
- Customer service
- Supervising experience
- Guest services
Quick apply
12d
Mobile Patrol Officer
Securitas UK —Cardiff
- £13.40 an hour
- Weekend availability
- Communication skills
- Employee discount
Quick apply
Restaurant Assistant Manager
Burger King UK —Cardiff
- £31,750 a year
- Full-time
- Sales
- Training & development
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Head Chef
SA Brains —Porthcawl
- From £15 an hour
Quick apply
4d
Team Leader (Food Services)
ASDA —Deeside
- £13.10 - £14.10 an hour
- Part-time
- Hospitality
- Customer service
- Team management
- Employee assistance programme
- Employee discount
9d

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mortgage manager jobs near wales

Mortgage Customer and Product Manager

Julian Hodge Bank -
Cardiff

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Job details

Full-time
£59,000 a year
3 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
Process improvement
Complaint handling
Product development
Risk management
Product lifecycle management

Full job description

Closing date

16 Aug 2026

Salary

£59,000

Contract

Full Time

Hours

Location

Cardiff

Do you want to be part of a force for good, helping to make life better for customers and society in the moments that matter? At Hodge, we put people at the heart of our business, and that means our customers, colleagues and communities. Hodge is a Welsh financial services provider focused on real estate finance and specialist residential mortgage markets.

The role of Mortgage Customer and Product Manager will play a key role in shaping and improving the mortgage customer journey, connecting product development, customer insight and colleague feedback to deliver better experiences and stronger outcomes. As the SME for the mortgage product and customer journey, this role will identify opportunities to enhance products, processes and communications, using complaints, conduct MI, operational feedback and market insight to drive practical improvements across the end-to-end journey.

The role will report to the Senior Mortgage Product Manager and support product changes and enhancements through appropriate governance, helping ensure mortgage solutions remain customer-focused, commercially effective and aligned to customer needs.

Essential Experience

Previous experience of product lifecycle management, preferably in mortgage lending.
Strong understanding of mortgage lending, underwriting, and regulatory frameworks
Experience in customer journey mapping and issue resolution methodologies.
Ability to prepare and present insight and recommendations to forums and committees and influence key stakeholders.
Understanding of Consumer Duty requirements.

Key responsibilities will include:

Act as a subject matter expert for the mortgage journey, maintaining up-to-date knowledge of relevant regulatory and industry changes to ensure Hodge remains compliant and competitive
Own and manage the end-to-end policies, communications, and procedures for the Mortgage customer journey. Ensure all materials are regularly reviewed and updated to reflect changes in regulation, product development, and system or business processes. Serve as the key link between product teams and frontline operations, translating strategic direction into consistent customer experiences across online, telephone, email, and postal channels.
Product lifecycle management: Monitor product performance, customer feedback, and market trends to optimize existing offerings.
Own the risk management of all Mortgage products in line with the Product Governance Framework including Product reviews, Fair value assessments and oversight of conduct MI.
Issue resolution: Lead cross-functional initiatives to resolve issues across the Mortgage journey quickly and effectively developing plans for remediation as appropriate.
Work closely with the Complaints team to analyse customer complaints, service issues, and operational challenges related to mortgage products and customer experience.
Customer journey mapping: Develop and maintain detailed customer journey maps to identify pain points and opportunities for improvement. Use journey insights to inform product design, communications, and service delivery.
Stakeholder management: Collaborate with marketing, sales, operations, risk, and technology teams to deliver seamless customer experiences.
Support Mortgage Strategy: Support design and launch of new mortgage products and features through research, data analysis, and competitor benchmarking to meet customer needs.

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, media, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.

Apply today to become part of Hodge’s mission to make life better for customers and society in the moments that matter.

Apply Now

Refine Your Search

mortgage manager jobs in wales

Mortgage Customer and Product Manager

Senior Customer Compliance Manager

Business Customer Services Manager

Residential Conveyancer

Telephone Business Development Manager

Debt Caseworker

Letting Agent

Supply Chain Manager

Arrears Team Leader

Lettings Coordinator

Facilities Porter

Boning Hall Supervisor

Bar Supervisor

General Manager

Broughton - Front of House, Brand Ambassador, STARS

Supervisor

Mobile Patrol Officer

Restaurant Assistant Manager

Head Chef

Team Leader (Food Services)

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