Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
8d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
1d
Service Desk Team Leader
Invincible Drain Care Ltd —Sunbury
- £34,000 - £37,500 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
9d
IT Support Team Leader
LCS IT Solutions Ltd —Lincoln
- £30,000 - £34,000 a year
- Full-time
- Customer service
- English
- Analysis skills
- Free parking
Quick apply
5d
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
- Work from home
- Employee assistance programme
Quick apply
9d
Device Management Team Leader
Durham County Council —Durham
- £44,075 - £48,226 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Flexible schedule
11d
Helpdesk Coordinator
CBRE —London
- Full-time
- Hospitality
- English
- Administrative experience
IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
Junior Helpdesk Support Technician
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
Helpdesk Supervisor
CBRE —Bracknell
- Full-time
- Maths
- AI
- Leadership
14d
Business Client Service Specialist
HSBC Global Services Limited —Leicester
- From £27,200 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
Middle Office Desk Support Analyst
HSBC Global Services Limited —London
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
7d
CCTV Control Room Operator
Equans —Stoke-on-Trent
- £29,455.58 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
IT Service Desk Lead
Samiro Search —London
- From £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Mentoring
Quick apply
1d
Technical Helpdesk
GXO Logistics —Milton Keynes
- Up to £32,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Annual leave
5d

I want to receive the latest job alerts for helpdesk team leader in england

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Helpdesk Team Leader

Softcat -
Manchester

Apply Now

Job details

Benefits

Flexible schedule

Qualifications

Azure
Customer service
ERP systems
Active Directory
Intune
Help desk

Full job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Internal Technology Team

Softcat is an amazing success story and as part of our continued growth we are investing significantly more in a new technology strategy going forward. Softcat's internal Technology Team is undergoing an exciting transformation this evolution aims to provide greater opportunities for our people's professional development and prepare us to execute our more ambitious technology strategy effectively.

Introduction

Our Helpdesk operates a Pod-based support model, where small, cross-skilled teams are aligned to specific services and technologies. Each Pod is responsible for managing its own demand, resolving incidents and requests end-to-end, and continuously improving the service it provides. This model is designed to create stronger ownership, faster resolution, and a more consistent user experience.

As a Helpdesk Team Leader, you will lead one or more of these Pods - ensuring they are well-coordinated, performing effectively, and aligned to service priorities

You will balance hands-on technical support with operational oversight, stepping in on complex issues while maintaining visibility of workload, performance, and risks across your Pods.

You will work closely with Senior Analysts to manage day-to-day delivery, ensuring demand is prioritised effectively and the team is focused on the right outcomes. You will also act as the key link between the Helpdesk and the wider Internal Technology organisation, ensuring Pods are aligned to service expectations and business needs.

As Helpdesk Team Leader, you'll be responsible for:

Ensure effective workload distribution and consistently meet service targets across the Pods
Own service performance within your Pods and drive measurable improvements
Build strong, consistent support capability through effective knowledge management
Work across teams to improve end-to-end service delivery and outcomes
Provide leadership, direction, and support to a mixed-skill team

We'd love you to have

Excellent customer service skills, with the ability to communicate clearly and concisely at all levels
Ability to multi-task and prioritise requirements, whilst maintaining a focus on quality work
Experience of at least one of the following: working with a variety of Microsoft technologies such as Azure, Active Directory, Microsoft Intune and O365
Supporting CRM and/or ERP systems

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Hybrid working – 3 days in the office and 2 days working from home
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Apply Now

Refine Your Search

helpdesk team leader jobs in england

Helpdesk Team Leader

Helpdesk Team Leader

IT Service Desk Manager

Helpdesk Team Leader

Service Desk Team Leader

IT Support Team Leader

Call Centre Team Leader

1st Line Team Leader

Device Management Team Leader

Helpdesk Coordinator

IT 1st Line Support Engineer

Junior Helpdesk Support Technician

IT Technical Systems Analyst (Applications Team)

IT Systems Administrator

Helpdesk Supervisor

Business Client Service Specialist

Middle Office Desk Support Analyst

CCTV Control Room Operator

IT Service Desk Lead

Technical Helpdesk

I want to receive the latest job alerts for helpdesk team leader in england

Related Searches

Explore jobs in more locations

Introduction

Jobseeker tools

Employer Tools

Browse

Stay Connected