Helpdesk manager Work, Jobs in Banbury, Oxf (with Salaries)

Technical Support Specialist
Abbott Laboratories —Witney
- Full-time
- Computer literacy
- English
- Data entry
9d
Area Site Technician - Coventry
City Facilities Management (UK) —Coventry
- £41,324 a year
- Full-time
- Bakery
10d
Electrical Engineer
CBRE —Oxford
- Full-time
- Schematics
- Customer service
- Communication skills
HVAC Technician (Coventry/Oxford (M40 Corridor)
City Facilities Management (UK) —Coventry
- £46,994 a year
- Overtime
- Customer service
- Maintenance
- Travel
- Employee discount
- Life insurance
Logistics Coordinator
Newly Weds Foods —Banbury
- Analysis skills
- IT
- Communication skills
Quick apply
Senior IT Technician
Hanwell Fields Community School —Banbury
- £35,000 - £40,000 a year
- Communication skills
- School
- Annual leave
- Referral programme
4d
IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Days Role: – Mobile Response Officer (SIA)
Key Security (UK) Ltd —Milton Keynes
- £13.45 an hour
- 12 hour shift
- Driving
Quick apply
IT Support Apprentice
JBC Skills Training Ltd —Buckingham
- £15,600 a year
- Full-time
- Analysis skills
- Computer networking
- In-person
- Free parking
Quick apply
3d
Facilities Coordinator, Milton Park, Oxford, UK
CBRE —Oxford
- Full-time

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helpdesk manager jobs near banbury, oxf

Technical Support Specialist

Abbott Laboratories -
Witney

Apply Now

Job details

Full-time
9 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Computer literacy
English
Data entry
Organisational skills
Customer support
Customer interaction
Communication skills
Time management
Help desk

Full job description

About the Role

We are seeking a Remote Care Technical Support Specialist to join our Customer & Technical Support team in Europe. In this role, you will provide first-line technical and customer support related to remote monitoring systems and services. You will work in a call centre environment, responding to inquiries from healthcare professionals, patients, field personnel, and internal stakeholders while ensuring a high level of customer satisfaction and compliance.

This is an office based role in: Solihull, Blythe Valley Park , Elder, Central Boulevard Solihull

Key Responsibilities

Respond to customer inquiries regarding technical issues, product-related questions, and remote monitoring support needs.
Document customer interactions accurately and comprehensively within designated systems.
Identify, collect, and capture relevant information related to product complaints and adverse events.
Prepare and submit Field Contact Reports (FCRs) in accordance with departmental procedures and quality requirements.
Maintain compliance with company policies, operating procedures, work instructions, and patient data privacy regulations.
Demonstrate strong time management and attendance practices while meeting service-level expectations.
Collaborate effectively with customers, healthcare professionals, colleagues, contractors, and vendors to resolve issues efficiently.
Deliver professional, positive, and solution-focused support in all interactions.

Required Qualifications

Fluent English language skills, both written and verbal.
Strong customer service and communication skills.
Ability to work effectively within a team environment and adapt to changing priorities.
Strong organizational skills, attention to detail, and ability to manage multiple activities simultaneously.
Proficiency with computer systems and software tools.

Preferred Qualifications

Previous experience in a technical support, customer support, helpdesk, or contact centre environment.
Experience supporting healthcare technology, medical devices, or remote monitoring solutions.
Additional European language skills are highly desirable.
Experience using analytical tools and reporting software.

What You'll Bring

Customer-focused mindset.
Strong problem-solving abilities.
Excellent communication and listening skills.
Ability to remain calm under pressure.
Commitment to quality, compliance, and data privacy.
Collaborative and team-oriented approach.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We provide reasonable adjustments to qualified individuals with disabilities. To request a reasonable adjustment, please speak to your line manager or HR contact.

Apply Now

Refine Your Search

helpdesk manager jobs in banbury, oxf

Technical Support Specialist

Area Site Technician - Coventry

Electrical Engineer

HVAC Technician (Coventry/Oxford (M40 Corridor)

Logistics Coordinator

Senior IT Technician

IT Service Desk Agent

Days Role: – Mobile Response Officer (SIA)

IT Support Apprentice

Facilities Coordinator, Milton Park, Oxford, UK

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