Proactive problem manager telecoms Work, Jobs (with Salaries)

Customer Experience Advisor
WeBuyAnyPhone.com —Fareham
- Up to £28,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Gym membership
Quick apply
10d
Delivery Manager (i.AI)
Department for Science, Innovation & Technology —London
- £44,620 - £52,090 a year
- Part-time
- Hybrid work
- Presentation skills
- Agile
- Annual leave
- Employee discount
22h
Mechanical Fitter – OCU Water Sector
OCU Group —Deeside
- Mechanical knowledge
Quick apply
Digital Solutions Engineer
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Schematics
- Microsoft Office
- Travel
- Work from home
- Employee assistance programme
Quick apply
6d
Project Coordinator
wavenet —Solihull
- Full-time
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
4d
Store Manager - Bluewater
iSmash —Bluewater
- £29,500 - £32,000 a year
- Full-time
- Management
- Sales
- Customer service
Senior EC&I Engineer
Evolve technical Recruitment —Reading
- £400 - £550 a day
- Part-time
- Hybrid work
- Schematics
- CAD
- Engineering
Quick apply
Associate to Associate Partner (Business Rates)
Fisher German —London
- Part-time
- Hybrid work
- Communication skills
- Employee assistance programme
SHEQ Business Partner
Ferns —Middlesex
- Full-time
- Analysis skills
- Travel
- Free parking
- Annual leave
Manager, Commercial Finance
Liberty Global —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Annual leave
6d
UI/UX Product Designer
Trustonic —Winnersh
- Full-time
- Hybrid work
- AI
- Communication skills
- Life insurance
Quick apply
7d
Data Scientist
Sagacity —London
- Full-time
- Hybrid work
- SQL
- Maths
- Machine learning
Quick apply
Pre-Construction Manager
Octavius Infrastructure —Bristol
- Full-time
- Hybrid work
- Microsoft Outlook
- Contracts
- Construction
- Annual leave
VoIP and Network Engineer
The Voip Shop —Leicester
- £34,000 - £37,000 a year
- Full-time
- English
- Bachelor's degree
- Continuous improvement
- Free parking
- Employee discount
Quick apply
E-Commerce Executive
Elements Solutions Inc —Ashby-De-La-Zouch
- Microsoft Excel
- Social media management
- Organisational skills
- Free parking
Lead Publisher Account Manager
Digital Turbine —London
- Full-time
- Microsoft Excel
- English
- Analysis skills
Store Manager - Croydon
iSmash —Croydon
- £32,000 - £36,000 a year
- Full-time
- Management
- Sales
- Customer service
4d
Billing Operations Coordinator
wavenet —Canterbury
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Senior Design Coordinator
United Infrastructure —Wrotham
- Full-time
- AutoCAD
- Management
- CAD
Quick apply
Data and BI Engineer
Sabio Group —London
- Full-time
- Hybrid work
- Azure
- Salesforce
- SQL
- Annual leave
- Life insurance
Quick apply

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Customer Experience Advisor

WeBuyAnyPhone.com
Fareham

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
10 days ago

Benefits

Casual dress
Company events
Gym membership

Qualifications

CRM software
Customer service
Salesforce
Complaint handling
Driving
Organisational skills
Telecommunication
Customer support
Communication skills
Negotiation

Full job description

WeBuyAnyPhone.com is a tech recycling service that buys, refurbishes, and recycles pre-owned mobile phones, tablets, and wearable tech. We're seeking a Customer Experience Advisor who shares our passion for sustainability, embraces technology, and is driven to deliver great customer experiences.

Location: Whiteley, near Solent Hotel
Salary: Up to £28,000 per year (DOE)
Hours: Monday–Friday, 8:30am–5:00pm
Reports to: Customer Experience Manager

Why This Role Matters

You'll ensure every customer feels valued, understood, and treated fairly throughout their journey with us. You'll help to resolve complex issues with empathy and professionalism, and identify opportunities to improve our processes and overall customer experience. Your work will play a key role in strengthening customer relationships and improving acceptance and retention outcomes.

This is an excellent opportunity for someone who enjoys problem-solving, thrives in customer-facing environments, and wants to make a measurable impact within a growing e-commerce business. You'll also have the opportunity to boost your earnings with a monthly commission of up to £250!

What You’ll Be Doing

Managing customer enquiries across phone, email, live chat, and social media.
Taking ownership of issues through to resolution.
Handling revised offer conversations with empathy and confidence.
Retaining customers through effective objection handling.
Explaining grading decisions clearly and fairly.
Identifying customer journey improvements.
Working with internal teams to resolve issues.
Analysing customer feedback and trends.
Maintaining high service and retention standards.
Supporting the development of the retention function.

What You’ll Bring

A minimum of 1 year's recent experience within a contact centre, call centre, customer service, retention, or customer support environment.
Strong verbal and written communication skills.
Objection handling and negotiation skills.
Ability to build trust and rapport quickly.
Strong problem-solving and decision-making skills.
Ability to remain calm under pressure.
Strong organisational skills and attention to detail.

Desirable

Experience within e-commerce, telecoms, or consumer electronics.
Experience using CRM systems such as Salesforce.
Knowledge of marketplace platforms such as eBay and Amazon.
Experience driving service improvements.

What We’re Looking For in You

Customer-focused and outcome-driven.
Confident handling challenging conversations.
Empathetic but commercially aware.
Resilient and composed under pressure.
Proactive and solutions-focused.
Comfortable explaining technical information simply.
Motivated by continuous improvement.

What You’ll Gain

A direct impact on customer retention and revenue.
Valuable negotiation and communication experience.
Opportunities to shape customer experience processes.
Highly transferable customer service skills.

Additional Information

This is a full-time office-based role
DBS check required.

We are committed to an inclusive hiring process for everyone. If you require any reasonable adjustments, please let us know, and we’ll be happy to accommodate you.

WeBuyAnyPhone is part of the Ridown Group, a forward-thinking private investment company with a proven track record of building and scaling brands into multi-million-pound businesses. Take a look at our Instagram @lifeintheridowngroup to see what it's like to work in the Ridown Group!

**We are not working with third-party recruiters for this role, and any unsolicited submissions will be considered direct applications without agency involvement.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Casual dress
Company events
Gym membership

Ability to commute/relocate:

Fareham PO15 7FT: reliably commute or plan to relocate before starting work (required)

Application question(s):

How many years' experience do you have working in a contact centre, call centre, or multi-channel customer service environment where handling customer enquiries by phone was a key part of your role?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

proactive problem manager telecoms jobs

Customer Experience Advisor

Delivery Manager (i.AI)

Mechanical Fitter – OCU Water Sector

Digital Solutions Engineer

Project Coordinator

Store Manager - Bluewater

Senior EC&I Engineer

Associate to Associate Partner (Business Rates)

SHEQ Business Partner

Manager, Commercial Finance

UI/UX Product Designer

Data Scientist

Pre-Construction Manager

VoIP and Network Engineer

E-Commerce Executive

Lead Publisher Account Manager

Store Manager - Croydon

Billing Operations Coordinator

Senior Design Coordinator

Data and BI Engineer

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