Customer experience advisor Work, Jobs in Leuchars, Fif (with Salaries)

Customer Support Advisor (9 months FTC)
Snappy Shopper —Dundee
- Weekend availability
- CRM software
- In-person
- Communication skills
Quick apply
Sales - Sales Advisor - UK
New Look —Dundee
- Part-time
- Customer service
Customer Service Advisor - 6 months FTC
SWARCO —Dundee
- £26,250 a year
- Weekend availability
- Communication skills
- Employee assistance programme
Quick apply
Service Advisor
Perth Audi —Perth
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Customer service
- In-person
Quick apply
Sales Advisor
Crew Clothing St Andrews —St. Andrews
- £11.40 - £12.89 an hour
- Part-time
- Customer service
- Computer literacy
- Computer skills
- Referral programme
Quick apply
Optical Assistant
Specsavers —St. Andrews
- Up to £13.21 an hour
- Part-time
- Customer service
- Free parking
- Employee discount
Customer Service Advisor - Dealer Services
Velux Residential —Fife
- Full-time
- Continuous improvement
Apprentice Aftersales Customer Advisor
ArnoldClarkApprentices —Dundee
- £0.01 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Sales Advisor
Graham The Plumbers' Merchant —Dundee
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Business development
- In-person
- Free parking
- Profit sharing
Quick apply
13d
Trainee Dispenser
Boots —Glenrothes
- £16 an hour
- Weekend availability
- No experience needed
- Employee assistance programme
- Employee discount
Key Account Advisor
Castle Water Ltd —Blairgowrie
- £24,349 - £25,500 a year
- Weekend availability
- Hybrid work
- CRM software
- Computer literacy
- Data analysis skills
- Life insurance
- Sick pay
Quick apply
3d
Business Development Manager - Dundee
Langstane Press Limited —Dundee
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Time management
Quick apply
11d
Senior Delivery Manager
Waracle —Dundee
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Senior Environmental Sustainability Advisor
Balfour Beatty —Dundee
- Hybrid work
- Leadership
- Annual leave
Senior ES Advisor
Balfour Beatty —Dundee
- Hybrid work
- Continuous improvement
- Annual leave
Business Intelligence Analyst
SSE —Perth
- £50,964 - £60,899 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
- Employee discount
4d
Lead People Partner
Waracle —Dundee
- Full-time
- Hybrid work
- Management
- Human resources
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
5d
Pharmacy Technician
Boots —Dundee
- Weekend availability
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Head Receptionist
Vets for Pets —Perth
- £28,500 a year
- Part-time
- Management
- Computer literacy
- Front desk
- Employee discount
Health, Safety and Wellbeing Advisor
Balfour Beatty —Dundee
- Hybrid work
- No degree
- In-person
- Annual leave

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Customer Support Advisor (9 months FTC)

Snappy Shopper -
Dundee

Quick apply

Job details

Fixed term contract

Qualifications

CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Technical support
Canva
Customer support
Customer interaction
Multidisciplinary collaboration
Retail experience
Communication skills

Full job description

Please note that this role will be titled ‘Retail Support Advisor’ internally.

About Us

Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41bn in the UK. We work with independent retailers and major convenience store partners, helping local businesses serve customers online so communities thrive and revenue stays local. Retailers on our platform typically see significant uplift in monthly revenue, making our service mission critical to local high streets.

Our location
We are a UK company with colleagues across the country and offices in Dundee and Edinburgh. The Customer Support Advisor position is based in our Dundee HQ (City Quay) and will include shift patterns that cover evenings and weekends on a rota. You will be expected to work on-site as required by the rota and to collaborate closely with colleagues across teams.

About the team
You will join the Customer Support team, working alongside Technical Support, Retail Operations and Marketing. The team is collaborative and fast-moving; everyone contributes ideas and supports one another to provide excellent service to both retailer partners and shoppers. This role provides exposure to multiple parts of the business and is a great opportunity to develop operational and technical knowledge.

About the role

The Customer Support Advisor will be the first point of contact for retailers and shoppers, helping resolve queries across phone, email, WhatsApp and social channels. The role involves troubleshooting our internal platforms, supporting simple marketing activity and managing payment or order issues. Full training will be provided and there are clear escalation routes to specialist teams.

Your day-to-day will include:

Handling enquiries from retailers and customers across phone, email, WhatsApp and social media
Troubleshooting technical issues, including updating retailer settings, amending menus and using internal admin tools
Supporting basic marketing activities and campaign tasks (training provided)
Managing payment, order and account issues and liaising with finance or operations where necessary
Recording interactions accurately in CRM and ensuring timely follow-up
Spotting trends in queries and contributing to process improvements to reduce repeat issues

This is a varied, hands-on role for someone who is curious, organised and enjoys getting stuck into detail. You will work with colleagues across the business and have the chance to make a visible impact during the contract period.

To be successful in this role, you’ll be/have:

Experience working in a customer-facing role, ideally in a fast-paced environment.
Strong written and verbal communication skills, with the confidence to speak with customers, retailers and colleagues throughout the day.
Comfortable learning and using technology, with experience administering, troubleshooting or navigating multiple systems.
Strong attention to detail and the ability to follow processes accurately while balancing multiple priorities.
Organised and able to manage workflows, deadlines and competing demands effectively.
A calm, solution-focused approach when dealing with customers, partners and unexpected challenges.
Adaptable and comfortable working in a fast-moving environment where priorities can change and no two days are exactly the same.
Someone who enjoys variety, problem-solving and working collaboratively with others to find solutions.
As a growing technology business, we're continuously improving our platform and processes, so flexibility, curiosity and a willingness to learn are important.

Desirable:

Experience using CRM systems, helpdesk tools or messaging platforms.
Retail-facing experience.
Familiarity with Canva.
Exposure to payments, order management or e-commerce systems.

Who you are

Community: You collaborate and share success with colleagues and partners.
Be Snappy: You work at pace and adapt to changing priorities.
Breaking Barriers: You find creative ways to solve problems and open new opportunities.
Craic on: You enjoy working with a range of stakeholders and bring positive energy to the role.

What’s in it for you

Joining Snappy means working with a high-growth tech business where your contributions are visible. You’ll gain operational and technical experience, work alongside supportive colleagues and have opportunities to develop new skills. We offer a competitive hourly rate and the chance to be part of a fast-moving team.

Applying

Please include a short cover note explaining why you are interested in the role and what you would bring to the team. We welcome applications from people of all backgrounds and are committed to inclusive recruitment.

This role will be titled Retail Support Advisor internally.

Quick apply

Refine Your Search

customer experience advisor jobs in leuchars, fif

Customer Support Advisor (9 months FTC)

Sales - Sales Advisor - UK

Customer Service Advisor - 6 months FTC

Service Advisor

Sales Advisor

Optical Assistant

Customer Service Advisor - Dealer Services

Apprentice Aftersales Customer Advisor

Sales Advisor

Trainee Dispenser

Key Account Advisor

Business Development Manager - Dundee

Senior Delivery Manager

Senior Environmental Sustainability Advisor

Senior ES Advisor

Business Intelligence Analyst

Lead People Partner

Pharmacy Technician

Head Receptionist

Health, Safety and Wellbeing Advisor

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