Lead machine learning engineer Work, Jobs in Burnley, Lan (with Salaries)

Software Engineer (Support Function Lead / Support Engineer)
Byteful.com —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
Engineering Team Lead
Katchr —Huddersfield
- £75,000 - £80,000 a year
- Hybrid work
- Mentoring
- Agile
- AI
Quick apply
CRM Lifecycle Lead - 12 Month FTC Maternity Cover
On the Beach —Manchester
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
- Work from home
Finance Transformation & Automation Lead
CAML —Wigan
- £65,000 - £75,000 a year
- Full-time
- ERP systems
- Analysis skills
- Contracts
9d
Lead Business Analyst
Health Research Authority —Manchester
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
9d
Team Lead Multi-Agency Triage
Manchester University NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Part-time
- University
- Driving
- AI
10d
Major Incident Manager Lead
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Communication skills
Lead Product Designer - L6
Street Group —Manchester
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Bar
- AI
- Work from home
- Flexible schedule
Quick apply
Neurodevelopmental and Behavioural Interventions Lead
Manchester University NHS Foundation Trust —Salford
- £57,528 - £64,750 a year
- Full-time
- University
- AI
9d
IAM Service Lead
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Leadership
Workday Lead - ERPC
Capgemini Sogeti —Manchester
- Hybrid work
- English
- AWS
- Analysis skills
Chiller Remote Service Lead
Johnson Controls —Manchester
- Maintenance
- Machine learning
- Travel
- Annual leave
- Employee assistance programme
Lead Brand Creative
Club L London —Manchester
- Presentation skills
- Travel
- AI
- Annual leave
- Employee discount
Quick apply
Lead Engineer - AI Agents
M-KOPA —Manchester
- Full-time
- Remote
- AI
- Leadership
Software Engineering Squad Lead
Gamma —Manchester
- Full-time
- Java
- AWS
- Mentoring
- Annual leave
- Employee discount
Quick apply
Workday Lead - ERPC
Capgemini —Manchester
- Hybrid work
- English
- AWS
- Analysis skills
Team Leader - Children's Community Nursing Team
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- Hospital
- University
- Driving
Tech Lead (Enterprise Data Programme)- Manchester
FDM Group —Manchester
- Hybrid work
- AWS
- Financial services
- Leadership
- Annual leave
10d
Lead Data Scientist, Sports
bet365 —Manchester
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Master's degree
Quick apply

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lead machine learning engineer jobs near burnley, lan

Software Engineer (Support Function Lead / Support Engineer)

Byteful.com
Manchester

Quick apply

Job details

Full-time
£30,000 - £45,000 a year

Benefits

Casual dress
Free flu jabs
Company pension
Language training provided
Company events
Employee discount
Transport links
Bereavement leave
Referral programme
Sick pay

Qualifications

Technical support
SQL
Zendesk
REST
APIs
AI
Communication skills
Python

Full job description

About Byteful

Our residential proxy network is used by web scraping, automation and agentic AI companies worldwide. We support thousands of customers across 195+ countries and process 25+ billion proxy requests per month, with +252% YoY platform sign-up growth. We've grown to seven figures in ARR without raising a penny, and we're just getting started.

Software Engineer (Support Function Lead / Support Engineer)

Python, REST APIs, SQL
Manchester City Centre (Deansgate) – In-person, 5 days per week
Full-time
Salary between £30,000-45,000 (Dependent on experience and skill set)

About the role

We’re hiring a Junior–Mid Level Software Engineer (Support Function Lead / Support Engineer) to own customer success and build our support function from the ground up at a fast-growing proxy infrastructure company used by web-scraping, automation, and agentic AI companies worldwide.

We support thousands of customers across 200+ countries, process 15+ billion proxy requests per month, and handle petabytes of data flowing through our network.

We’ve grown bootstrapped to $2M ARR with +318% YoY platform sign-up growth — and we’re just getting started.

Right now, support runs through the founder. Your job is to change that. You’ll own the entire customer experience — from onboarding and KYC to technical troubleshooting and documentation — and build the tooling and processes that let us scale toward a 24/7 support team. This isn’t a ticket-answering job; it’s a build-the-function job that happens to include answering tickets.

This is a fast-paced, high-ownership startup environment. We move quickly, ship frequently, and expect you to learn fast, take responsibility, and make decisions without waiting for permission.

You’ll gain hands-on experience with support tooling and automation, API integration, KYC and identity verification, trust and safety, and the processes behind a SOC 2 attestation.

What you’ll be doing

Support customers across chat, email, and tickets — proxy integration, connection and blocking issues, billing and account queries
Build internal tooling and automations using APIs to speed up support tasks
Reduce ticket volume at the source by improving customer flows and UX
Own and improve customer-facing documentation and troubleshooting guides
Manage ticket triage and evaluate AI tooling for deflection and auto-triage
Run customer onboarding and KYC flows (iDenfy), including manual review edge cases
Handle abuse reports, AUP enforcement, and account suspensions
Feed ticket themes and pain points back into product decisions

What we’re looking for

Must have

1–3 years experience in a technical support, customer success, or similar role
Basic Python (or similar) for automation and working with APIs
Comfortable with REST APIs and reading API docs independently
Basic SQL for pulling customer data and debugging
Excellent written communication — clear, concise, and empathetic
Comfortable handling sensitive customer data (PII) responsibly
Comfortable working in-person in Manchester, 5 days per week
Strong ownership mindset — happy being the first person in the function

Nice to have

Experience with support platforms (Intercom, Zendesk, Plain, Front, Help Scout)
Familiarity with proxies/networking (residential vs ISP vs datacenter IPs, sessions, geotargeting)
Experience with identity verification tools (iDenfy, Sumsub, Onfido, Persona, Veriff)
Experience with AI support tooling (Intercom Fin, Zendesk AI) or OpenAI/Anthropic APIs
Trust and safety or abuse-handling exposure
Familiarity with SOC 2 or compliance platforms (Vanta, Drata, OneLeet)
Experience writing documentation in Mintlify, GitBook, or Notion
Willingness to relocate in the future is a plus. We plan to relocate our head office to London within the next few years, and compensation would be reassessed as part of any relocation.

What you’ll get

Salary between £30,000-45,000 (Dependent on experience and skill set)
High ownership from day one
The chance to build a support function from scratch
A steep learning curve and rapid growth
A young, ambitious team building a fast-growing company
Clear path toward leading the support team

How to apply

Send a short note on why you’re interested
Examples of customer-facing writing or any support/tooling you’ve worked on
GitHub or project links if available
Apply via Indeed platform.

Job Type: Full-time

Pay: £30,000.00-£45,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Free flu jabs
Language training provided
Referral programme
Sick pay
Transport links

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

lead machine learning engineer jobs in burnley, lan

Software Engineer (Support Function Lead / Support Engineer)

2nd Line Service Desk Team Leader

Engineering Team Lead

CRM Lifecycle Lead - 12 Month FTC Maternity Cover

Finance Transformation & Automation Lead

Lead Business Analyst

Team Lead Multi-Agency Triage

Major Incident Manager Lead

Lead Product Designer - L6

Neurodevelopmental and Behavioural Interventions Lead

IAM Service Lead

Workday Lead - ERPC

Chiller Remote Service Lead

Lead Brand Creative

Lead Engineer - AI Agents

Software Engineering Squad Lead

Workday Lead - ERPC

Team Leader - Children's Community Nursing Team

Tech Lead (Enterprise Data Programme)- Manchester

Lead Data Scientist, Sports

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