Delivery manager Work, Jobs in Broughton, Fln (with Salaries)

Service Delivery Manager
Specialist Network Operations —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Computer networking
Quick apply
Infrastructure Delivery Manager
A-Project Infrastructure Solutions Ltd. —Liverpool
- £97,000 a year
- Full-time
- Management
- Engineering
- Bachelor's degree
Quick apply
7d
Retail Store Manager
Dynamic Accessories Limited —Ellesmere Port
- Up to £31,000 a year
- Weekend availability
- Customer service
- English
- Continuous improvement
- Store discount
- Employee discount
Quick apply
10d
Lead Delivery Manager - Agile
The Very Group —Liverpool
- £6,500 a week
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
- Employee discount
Quick apply
14d
Workforce Manager Global Operations
Bank of America —Chester
- Full-time
- Data analysis skills
- Communication skills
1h
Senior Client Success Manager
DCBL —Runcorn
- £45,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
1d
Account Manager
Floorless —Chester
- From £35,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
Quick apply
Commercial Support Manager
EMR Group —Warrington
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
Quick apply
Associate Technical Delivery Manager
Radius Limited —Crewe
- Full-time
- Project management
- Agile
- Employee assistance programme
Quick apply
Store Manager - Convenience Chester
Morrisons —Chester
- Weekend availability
- Customer service
- Recruiting
- Training & development
- Annual leave
- Employee discount
Quick apply
Operational Delivery Manager - Changing Futures
Knowsley Council —Knowsley
- £51,356 - £52,413 a year
- Temporary
- Management
- Continuous improvement
- Flexible schedule
10d
General Sales Manager
Lithia —Chester
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee discount
8d
Operational Delivery Manager - Changing Futures
Knowsley Borough Council —Knowsley
- £51,356 - £52,413 a year
- Management
- Continuous improvement
- Flexible schedule
10d
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
9d
Branch Manager
Travis Perkins —Wrexham
- Weekend availability
- Sales
- Communication skills
- Employee discount
Global Key Account Manager - Retail Solution
SGS —Ellesmere Port
- Full-time
- Hybrid work
- Sales
- English
- Business development
Quick apply
Account Manager
Stobart —Appleton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Senior Relationship Team Leader
DCBL —Runcorn
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Travel
Quick apply
1h
Account Manager
John Crane —Liverpool
- Full-time
- Hybrid work
- Sales
- Travel
- Communication skills
Quick apply
Customer Relations Manager, SEO, Perm, Liverpool
Charity Commission —Bootle
- £44,027 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount

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delivery manager jobs near broughton, fln

Service Delivery Manager

Specialist Network Operations
Oswestry

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Qualifications

Jira
ITIL Certification
Operations management
Performance management
Analysis skills
Presentation skills
ITIL
Computer networking
Telecommunication
ServiceNow
Leadership
Communication skills

Full job description

Reports to: Head of Service Management

As a Service Delivery Manager (SDM), you will be responsible for the day-to-day delivery and operational performance of services provided to assigned customers or service areas. You will act as the primary operational point of contact, ensuring services are delivered in line with contractual commitments, Service Level Agreements (SLAs), and customer expectations.

The Service Delivery Manager will work closely with Operations, Service Management, Engineering, Project Delivery, and Customer stakeholders to ensure service quality, customer satisfaction, continual improvement, and effective management of operational risks and escalations. This role requires strong stakeholder management skills, operational leadership, and a proactive approach to service excellence.

Key ResponsibilitiesService Delivery Management

Own the operational delivery of services for assigned customers or service portfolios.
Ensure services are delivered in accordance with contractual obligations, SLAs, OLAs, and agreed KPIs.
Monitor service performance and proactively identify service risks, issues, and opportunities for improvement.
Coordinate internal teams to ensure consistent and effective service delivery.
Maintain overall accountability for customer service health and operational stability.

Customer Relationship Management

Act as the primary operational contact for assigned customers.
Build and maintain strong working relationships with customer stakeholders.
Manage customer expectations and ensure effective communication of service performance and ongoing activities.
Drive customer satisfaction through professional engagement and proactive service management.
Represent the customer perspective within operational and service review forums.

Service Reviews & Reporting

Lead regular service review meetings with customers and internal stakeholders.
Produce and present service reports demonstrating SLA performance, KPI achievement, trends, risks, and improvement activities.
Provide performance insights and recommendations to support continual service improvement.
Ensure service reporting remains accurate, timely, and aligned to contractual requirements.

Incident, Problem & Escalation Management

Coordinate operational response to significant service-impacting incidents.
Manage customer communications during major incidents and high-priority service disruptions.
Track incident resolution activities and ensure agreed actions are completed.
Participate in root cause reviews and drive follow-up actions arising from Problem Management activities.
Manage escalations through to satisfactory resolution, ensuring appropriate stakeholder engagement throughout.

Continual Service Improvement

Identify opportunities to improve service quality, efficiency, customer experience, and operational effectiveness.
Maintain a service improvement register and track progress against agreed improvement plans.
Work collaboratively with operational and engineering teams to implement service enhancements.
Support initiatives designed to improve SLA achievement and customer outcomes.

Governance & Risk Management

Ensure service delivery activities comply with defined service management processes and governance standards.
Maintain visibility of operational risks and coordinate mitigation activities.
Support audit, compliance, and reporting activities as required.
Ensure service documentation remains accurate, current, and fit for purpose.

Commercial & Contractual Awareness

Maintain an understanding of customer contractual obligations and service commitments.
Support management of contract deliverables and identify potential service-related risks or opportunities.
Assist with service change requests, contract reviews, and onboarding of new service requirements.
Support achievement of customer retention and growth objectives through excellent service delivery.

Qualifications & Experience

Minimum 3 years' experience in Service Delivery, Service Management, Operations Management, or a related role.
Demonstrable experience managing customer-facing service relationships.
Experience working within ITIL-based service management environments.
Strong understanding of SLA, KPI, and service performance management.
Experience managing operational escalations and major incidents.
Excellent communication and stakeholder management skills.
Strong analytical, organisational, and problem-solving abilities.

Desirable Skills

ITIL Foundation certification.
Experience within Managed Services, Telecommunications, Network Operations, or Technology Services.
Experience with service management tools such as Jira, ServiceNow, Halo, or similar platforms.
Experience leading service reviews and presenting performance information to customers.
Understanding of Continual Service Improvement methodologies.

Why Join Us?

Play a key role in delivering exceptional customer outcomes.
Work closely with operational, engineering, and leadership teams.
Influence service quality, customer satisfaction, and operational excellence.
Be part of a culture focused on continual improvement and customer success.

Job Type: Full-time, Permanent
Work Location: Office Based

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in broughton, fln

Service Delivery Manager

Infrastructure Delivery Manager

Retail Store Manager

Lead Delivery Manager - Agile

Workforce Manager Global Operations

Senior Client Success Manager

Account Manager

Commercial Support Manager

Associate Technical Delivery Manager

Store Manager - Convenience Chester

Operational Delivery Manager - Changing Futures

General Sales Manager

Operational Delivery Manager - Changing Futures

Aftersales Team Leader

Branch Manager

Global Key Account Manager - Retail Solution

Account Manager

Senior Relationship Team Leader

Account Manager

Customer Relations Manager, SEO, Perm, Liverpool

I want to receive the latest job alerts for delivery manager in broughton, fln

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