Field agent Work, Jobs in Midgham, Brk (with Salaries)

Customer Relations Agent (UK&I)
HP —Reading
- Full-time
- CRM software
- No travel
10d
National Key Account Manager - Safe Patient Handling
Baxter —Newbury
- Sales
- Business development
- Negotiation
- Annual leave
Connectivity Specialist (South West)
Baxter —Reading
- Remote
- Sales
- Business development
- Computer networking
- Annual leave
Therapy Specialist - Med Surg - Manchester/Leeds
Baxter —Newbury
- Microsoft Powerpoint
- Microsoft Word
- Sales
- Annual leave
Mgr, cQA RA
Baxter —Reading
- Management
- Doctoral degree
- Master's degree
4d
Therapy Specialist - Advanced Surgery South
Baxter —Reading
- CRM software
- Sales
- English
- Annual leave
13d
Senior Automation Engineer
Pragma —Newbury
- Computer Science
- Engineering
- Machine learning
- Annual leave
- Employee discount
Head of Sales, Europe
eGain —Newbury
- Recruiting
- AI
Senior Automation Engineer
Gamma —Newbury
- Full-time
- Computer Science
- Engineering
- Machine learning
- Annual leave
- Employee discount
Quick apply
Purchasing Manager
LMN Motors Limited —Farnham
- £28,000 - £36,000 a year
- Full-time
- Analysis skills
- Quality control
- In-person
Quick apply
10d
Senior Developer Relations Manager UK&I
NVIDIA —Reading
- Full-time
- Computer Science
- Master's degree
- Business development
Continuous Improvement Engineer
Legrand Group —Reading
- Microsoft Powerpoint
- Engineering
- Bachelor's degree
- Annual leave
Quick apply
Account Manager West Midlands - MedSurg
Baxter —Newbury
- CRM software
- Sales
- Marketing
- Annual leave
Lead AI Agent Engineer
Profitero —Wokingham
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Flexible schedule
- Referral programme
Quick apply
Facilities and Health & Safety Manager
Motion Applied —Camberley
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
- Annual leave
Quick apply
Luxury Travel Agent - French speaking
Ten Group —Oxford
- Full-time
- Hybrid work
- Customer service
- English
- In-person
- Annual leave
- Work from home
Quick apply
Advanced Engineer, Investment Technology
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Computer Science
- Engineering
- AWS
- Annual leave
- Life insurance
13d
Senior Software Engineer
Menlo Security —Bracknell
- Full-time
- Computer Science
- Master's degree
- Agile
Industry Architect - R&D
Microsoft —Reading
- £77,600 - £132,500 a year
- Full-time
- Azure
- Machine learning
- No degree
6d
Senior AI Solutions Developer
Boehringer Ingelheim Ltd. —Bracknell Forest
- Full-time
- Hybrid work
- Computer Science
- APIs
- AI

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Customer Relations Agent (UK&I)

HP -
Reading

Apply Now

Job details

Full-time
10 days ago

Qualifications

CRM software
Stakeholder liaison
Complaint handling
Customer loyalty building
Relationship management
Customer interaction

Full job description

Customer Relations Agent (UK&I)

Description -

Job Summary

EMEA Customer Relations Team is safeguarding the HP brand by providing
the right experience for every customer at the right cost through prevention,
proactive care, and differentiation

The role of the Customer Relations Specialist is to retain/recover customer
loyalty by providing professional support, in the local language, to HP
Customers, Channel Partners and Service Providers, to ensure effective and
efficient resolution of complaints, and to provide an escalation link for HP
field employees and executives regarding customer satisfaction issues.

Job specifics/responsibilities:
The responsibilities will include one or more of the following:

Retain customer loyalty through pro-active customer engagement and by providing best-in-class complaint resolution.
Be the Voice of the Customer to drive improvements across CS and the wider HP.
Receive customer complaints via CRM tools/email/phone/letter/social media, and ensure that the concerns are captured accurately and in a timely manner.
Trigger proactive actions, where potential for customer complaint is highlighted.
Verify the request details with the customer. Investigate the case (rebuild the story), coordinate with other teams to identify an action plan and best course to resolution in a timely manner, and within cost constraints.
Keep customer, as well as key internal stakeholders, regularly updated until full case resolution. Demonstrate a sense of urgency. Provide end to end ownership of the case and single point of contact for customer.
Work with local country HP Support organization and other HP or partner business entities, as required, to help with case resolution.
Provide administrative support to the local country CRT organization
Execute data quality checks to ensure consistency and accuracy of reporting
All other legally permissible tasks requested by the line manager
Follow up on the successful completion of each case

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United Kingdom)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "

Apply Now

Refine Your Search

field agent jobs in midgham, brk

Customer Relations Agent (UK&I)

National Key Account Manager - Safe Patient Handling

Connectivity Specialist (South West)

Therapy Specialist - Med Surg - Manchester/Leeds

Mgr, cQA RA

Therapy Specialist - Advanced Surgery South

Senior Automation Engineer

Head of Sales, Europe

Senior Automation Engineer

Purchasing Manager

Senior Developer Relations Manager UK&I

Continuous Improvement Engineer

Account Manager West Midlands - MedSurg

Lead AI Agent Engineer

Facilities and Health & Safety Manager

Luxury Travel Agent - French speaking

Advanced Engineer, Investment Technology

Senior Software Engineer

Industry Architect - R&D

Senior AI Solutions Developer

I want to receive the latest job alerts for field agent in midgham, brk

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